Destination management

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A destination management company (DMC) is a professional services company possessing extensive local knowledge, expertise and resources, specializing in the design and implementation of events, activities, tours, transportation and program logistics.

A DMC provides a ground service based on local knowledge of their given destinations. These services can be transportation, hotel accommodation, restaurants, activities, excursions, conference venues, themed events, gala dinners and logistics, meetings, incentive schemes as well as helping with overcoming language barriers. By acting as purchasing consortia, DMCs can provide preferential rates based on the buying power they have with their preferred suppliers.

While the term DMC is being widely used to identify a travel trade professional service, the service being offered is essentially the use of those ingredients, services and products already available at a particular destination and to which the user has provided no contribution other than use. These functions are performed by Travel Agents and Tour operators.

DMCs can therefore be contrasted with other organisations:

  • Travel Agent: A company offering travel products such as air tickets, hotel bookings, cruises, and tours offered by tour operators.
  • Tour Operator: A company that amalgamates travel products into tour itineraries.
  • Conference Bureau: An agency that handles conferences and conventions.