Syncro (software)
| Industry | Software |
|---|---|
| Founded | 2017 |
| Headquarters | Seattle, Washington, United States |
Key people | Michael George (CEO) |
| Website | syncromsp |
Syncro is a software platform for managed service providers (MSPs) that integrates professional services automation (PSA), remote monitoring and management (RMM), and remote access.
History
[edit]Syncro was established in 2017 with the merger of two companies: RepairShopr, a business management tool, and RepairTech, which developed software with RMM-like capabilities. The company is headquartered in Seattle, Washington.[1][2][3]
In December 2021, Emily Glass, formerly the Customer Experience Officer and Chief Product Officer at Datto, was appointed as the new CEO. She announced her leadership would focus on enhancing the PSA features of Syncro, with emphasis on security protocols, including the achievement of SOC 2 compliance and the introduction of single sign-on (SSO) support.[4][5][6][7]
In October 2021, Syncro acquired Watchman Monitoring, a SaaS product for health monitoring in macOS and Windows devices.[8]
In February 2024, Michael George, who previously held the roles of CEO of Invicti Security and an executive at Continuum, succeeded Glass as CEO. Assuming the role of CEO, George announced that his leadership at Syncro will focus on leveraging AI, automation, and security.[9][10][11][12]
George appointed Dee Zepf as the company's new Chief Product Offer in March 2024. Prior to joining Syncro, Zepf held the role of VP of Product at Continuum and Sense.[13]
Software
[edit]Syncro includes features for MSPs such as professional services automation (PSA) for ticketing and billing, remote monitoring and management (RMM) for system monitoring and patch management, and smart ticket management for automated ticket categorization and resolution.[14][15][16]
In addition to its core features, Syncro integrates with over 50 third-party tools. The platform is SOC 2 compliant.[17]
References
[edit]- ^ "Syncro Unveils Refreshed Brand Identity – Reflecting on the Company's Strategic Vision and Accelerated Growth Aspirations". Syncro. Retrieved 2024-09-20.
- ^ "Syncro MSP – IT Business Owners Group". Syncro. Retrieved 2024-09-20.
- ^ Cooper, Stephen (2024-09-16). "Vendor Spotlight: Syncro". Comparitech. Retrieved 2024-09-20.
- ^ Fairfield, C. J. "Syncro CEO On Product Roadmap, Leadership And Excelling In A Remote Environment". CRN. Retrieved 2024-09-20.
- ^ "The VentureFizz Podcast: Emily Glass – CEO at Syncro". VentureFizz. 2023-09-01. Retrieved 2024-09-20.
- ^ Panettieri, Joe (2021-12-09). "Syncro Hires Datto Veteran Emily Glass as CEO of MSP Software Company –". ChannelE2E. Retrieved 2024-09-20.
- ^ "Quantisnow". Quantisnow. Retrieved 2024-09-20.
- ^ https://www.prweb.com/releases/SyncroMSP_has_Completed_the_Acquisition_of_Watchman_Monitoring/
- ^ Frye, Colleen (2024-06-11). "Syncro Advances Its AI Roadmap With Smart Ticket Management". MSP Success. Retrieved 2024-09-20.
- ^ Fairfield, C. J. "Syncro Names Former Continuum Exec Michael George As CEO". CRN. Retrieved 2024-09-20.
- ^ "Michael George | Chief Executive Officer – Syncro". Forbes Technology Council. Retrieved 2024-09-20.
- ^ "IT company Syncro taps veteran CEO as its next leader". Puget Sound Business Journal. Retrieved 2024-09-20.
- ^ "Syncro Names MSP Veteran Dee Zepf as Chief Product Officer" (Press release) – via Business Wire.
- ^ "About Syncro". Syncro. Retrieved 2024-09-20.
- ^ "Leader launches integration with MSP solutions vendor Syncro in Leader Cloud storefront". CRN Australia. Retrieved 2024-09-20.
- ^ Kobialka, Dan (2023-11-02). "Syncro Offers Acronis Backup Solutions to MSPs". MSSP Alert. Retrieved 2024-09-20.
- ^ Espinosa, Sergio (2024-09-03). "MSP PSA: Choosing the Best Tool for Your Business". Syncro. Retrieved 2024-09-20.