User:ChrisFaw/John Tschohl

John Tschohl
Born	(1947-06-20) June 20, 1947 Minneapolis, Minnesota
Nationality	United States
Occupation	Customer Service Consultant/Speaker

John Tschohl (born 20 June 1947 in Minnesota) is an American specialist on Customer Service.

Education

He received his bachelor's degree at the University of St. Thomas.

Career

John Tschohl is a specialists in customer service. He is founder and President of the Service Quality Institute(SQI,) a Customer Service Training firm based in Minneapolis, Minnesota, with representation in five continents. John Tschohl's book, Achieving Excellence Through Customer Service, is one of the most well known reference books on customer service.

Over the course of the last 38 years, Tschohl has consulted many large organizations, including 3M Medical Specialties, AAFES, Chevon USA, CocaCola Femsa (Mexico,) DHL Express, Dollar Rent-A-Car, Eastman KODAK, Elizabeth Arden, FedEx, Fidelity Investments, Florida Bankers Association, Harvard Business Reveiw (Poland,) Hertz (Europe,) Inc. Magazine, Kroger, MOTOROLA, Oldsmobile, Pennzoil, Pizza Hut of Europe, Sheraton, Sprint, Target, Texaco, Time, Inc, US Cost Guard Training Center, and many others.

He presents seminars in major international cities around the world on the latest customer service strategies and new developments to companies and other organizations.

Publications

Here is a partial list of books written by John Tschohl:

• Achieving Excellence Through Customer Service
• Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less
• Cashing in: Make More Money, Get a Promotion, Love Your Job
• e-Service : Speed, Technology and Price Built Around Service
• Connections: Practice for excellence, path to success
• The Customer Is Boss: A Practical Guide for Getting What You Paid for and More
• Feelings: Quality service, first time, every time

External links

• John Tschohl Website
• Tschohl's Biography on his Website
• Service Quality Institute website, founded by John Tschohl