"Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction."
The concept of a "hidden" plant—the idea that so much extra work is performed in correcting mistakes that there is effectively a hidden plant within any factory.
Accountability for quality: Because quality is everybody's job, it may become nobody's job—the idea that quality must be actively managed and have visibility at the highest levels of management.
Feigenbaum, A V (1945), Quality control: principles, practice and administration; an industrial management tool for improving product quality and design and for reducing operating costs and losses, McGraw-Hill industrial organization and management series, New York, McGraw-Hill, OCLC18582947
Feigenbaum, Armand Vallin (1961), Total Quality Control, McGraw-Hill, OCLC250573852