Defence Business Services

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History[edit]

DBS is the largest ‘Shared Services Centre’ in Europe and was initially set up by merging the pillars identified below. The merger was a result of Lord Levene’s Defence Reform report published in 2011.

Defence Business Services (DBS) is an organisation within the UK Government's Ministry of Defence with management currently outsourced to Serco and responsible for providing corporate services to the department. It was established in July 2011 by bringing together the following MOD executive agencies.

  • DBS Civilian HR is responsible for providing HR services to MOD employees. It joined DBS on 1 July 2011 and was formerly the People, Pay and Pensions Agency.
  • DBS Knowledge and Information is responsible for data and information services. It joined DBS on 1 July 2011 and includes the Information Coherence Authority for Defence (ICAD).[1]
  • DBS Military Personnel is responsible for providing HR services to forces personnel and the Joint Personnel and Administration System. It joined DBS on 1 April 2014 and was formerly part of the Service Personnel and Veterans Agency.
  • DBS National Security Vetting is responsible for vetting potential employees. It joined DBS on 1 October 2011 and was formerly the Defence Vetting Agency.
  • Veterans UK is responsible for the administration and delivery of the Armed Forces Pension and Compensation Schemes, including the War Pension Scheme. It joined DBS on 1 April 2014 and was formerly part of the Service Personnel and Veterans Agency.

In 2014 the organisation evolved with the Service Personnel and Veterans Agency merging into Defence Business Services and continuing under the ‘Veterans UK’ name for continuity purposes.

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