International SOS

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International SOS
Founded 1985
Headquarters London, UK
No. of locations Global
Founder(s) Arnaud Vaissié and Pascal Rey-Herme
Employees 11,000
Slogan(s) Worldwide reach Human touch
Website www.internationalsos.com

International SOS provides integrated medical, clinical, and security services to organisations with international operations. Services include planning and preventative programs, in-country expertise, and emergency response. It has approximately 11,000 employees, led by 1,200 full-time physicians and 200 security specialists and provides health and security support to members in 89 countries. Its clients include 81% of the Fortune Global 100 and 61% percent of the Fortune Global 500 companies.[1] The company's core offering is its medical, security and membership services that enable employees to get pre-travel advice, medical and security assistance abroad and emergency help.[2]

Organisation[edit]

International SOS has nine regional centres – in Beijing, Dubai, Jakarta, London, Paris, Philadelphia, Singapore, Sydney and Tokyo – as well as a network of assistance centres. The centres are staffed by physicians, operations managers, multilingual coordinators and logistics support personnel. The company has dual headquarters in London and Singapore.[3] Approximately 33 percent of the organisation's total workforce are medical professionals.[4] The organisation often uses hospitals accredited by international accreditation groups, such as JCI in Singapore and Trent Accreditation Scheme in Hong Kong. The company has 79,000 accredited network providers: hospitals, ambulances, specialist doctors, charter aircraft and local hospitals which provide on-the-ground healthcare services to International SOS members.

History[edit]

AEA International was founded in 1985 by Pascal Rey-Herme and Arnaud Vaissié. The organisation focused specifically on providing medical assistance services to multinational companies operating in Asia Pacific. Over the following decade, the company grew from its base in Singapore and Indonesia into a pan-Asian corporation, creating operating companies in Hong Kong, Australia, Japan and mainland China. In 1995, AEA International launched subsidiaries in France and the USA. In 1998, AEA International acquired International SOS Assistance, creating the largest medical assistance company in the world. For a while, it was known as AEA International SOS. The organisation was renamed International SOS in 1999.[5]


2008:

- International SOS launched a "strategic alliance" with Control Risks, to offer combined medical and security services.[6]

- International SOS acquired MedAire,[7] a provider of remote medical services for aviation and maritime.


2009:

- International SOS announced it had acquired a majority stake in Abermed, the UK-based provider of occupational health and remote medical services to the energy sector, including specialised services such as hyperbaric medicine, UK-trained rig medics and occupational health services.[8]


2010:

- On October 12, 2010, International SOS announced a strategic alliance with RMSI, a specialist in the provision of medical services for hostile environments. RMSI operates in extreme risk environments including Iraq, Afghanistan, Sudan, Somalia and Pakistan.[9]


2011:

- On January 11, 2011, International SOS announced its merger with VIPdesk, the North American provider of concierge services, customer care and loyalty programs. Under the terms of the deal, VIPdesk continues to operate as the US-based, wholly owned subsidiary of International SOS, under the leadership of its founders and management

- On January 25, 2011, International SOS acquired SMI (Service Médical International), the France-based manufacturer and distributor of medical supplies to the aviation, maritime, and oil industries as well as to various NGOs and international organisations.[10]

- VIPdesk, the North American provider of concierge services, customer care and loyalty programs merges with International SOS.

- International SOS acquires SMI, a French medical supply company

- International SOS and International Health Care launch a joint venture in Brazil

- International SOS expands medical distribution services through acquisition of L.E. West, EMC, Shenton Pharmacy and Nutracare Pharma


2012:

- International SOS expands its China Clinic Network to TEDA

- International SOS acquires EMSM, a leading concierge and lifestyle company in South Korea.

- International SOS moves its UK headquarters to Chiswick Park, West London.


2013:

- Aspire Lifestyles, a brand for loyalty, concierge and assistance solutions, launched.

- International SOS strengthens its occupational health and medical staffing services through the acquisition of SBHT and KBHT in Norway.


2014:

- In October International SOS announced they would not transport patients with Ebola symptoms. [11]

International SOS Foundation[edit]

Launched in March 2012, the International SOS Foundation―Ambassadors for Duty of Care―www.internationalsosfoundation.org has the goal of improving the safety, security, health and welfare of people working abroad or on remote assignments through the study, understanding and mitigation of potential risks.

The escalation of globalisation has enabled more individuals to work across borders and in unfamiliar environments; exposure to risks which can impact personal health, security and safety increases along with travel. The foundation is a registered charity and was started with a grant from International SOS. It is a fully independent, non-profit organization.

The International SOS Foundation's mission is to:

Study the potential health, safety and security risks linked to international and remote assignments Provide information to governments, employers, workers and contractors on the aforementioned risks Encourage employers to develop and strengthen their corporate social responsibility in areas in proximity to their worksite Encourage the development of an international instrument to address the prevention and mitigation of the aforementioned risks as well as guidance on what should be done when an accident, illness or security situation occurs Provide a means of widespread dissemination of information on the aforementioned risks using communications including: leaflets, web-based publications, scientific articles, books, films, meetings and seminars Conduct other activities in furtherance of the goal as determined by the board of the foundation. We will accomplish our aims through research, analysis and study to better understand the risks and improve wellbeing.

The Foundation is currently in the process of setting up an experienced, independent governing Board of Trustees to steer its vision, objectives and future results.

See also[edit]

References[edit]

External links[edit]