Predictive. Cloud-based. Right on Time
|Founder(s)||Yuval Brisker and Irad Carmi|
|Headquarters||Beachwood, Ohio, United States|
|Key people||Yuval Brisker (Chairman of the Board, President & CEO), Irad Carmi (President & CTO), Brian Cook (CFO)|
|Revenue||US$41.0 million (FY 2012)|
TOA Technologies provides cloud computing-based mobile field service management software and customer appointment scheduling solutions and services to enterprises worldwide. Headquartered in Beachwood, Ohio, the company develops, markets and sells ETAdirect, a web-based applications set that provides advanced tools for companies with medium and large mobile workforces to automate scheduling, appointment booking, as well as routing and job allocation for in-home and other time- and appointment-based services. ETAdirect include applications for capacity management, routing, real-time field management/dispatch and an advanced HTML 5-based mobility app for field employees.
ETAdirect is powered by a patented algorithm that continuously learns mobile employees’ work patterns, analyzes them statistically and uses pattern recognition to accurately predict an employee's time of arrival at a customer's location and the length that each job/appointment will take, thereby providing enhanced accuracy for planning and customer experience management. ETAdirect typically narrows the wait window to less than 60 minutes. Using time-based predictions, ETAdirect can communicate to consumers the exact time that a field service employee will arrive via voice/IVR, email, text/sms, Twitter and other communications channels, reducing customer frustration, wasted time and inquiry calls to service provider call centers. The software is delivered to businesses over the Internet using a software as a service/eSaaS model.
ETAdirect is currently used by seven of the top ten cable companies in North America, including Cox Communications, as well as major broadband operators in Europe, such as Virgin Media and ONO (Spain).
TOA Technologies was founded by Yuval Brisker and Irad Carmi in 2003. The company is privately held and employs more than 450 employees worldwide and is headquartered in the "Silicon Suburb" of Beachwood, Ohio, with additional offices in Miami, Florida, London, United Kingdom, Paris, France, Munich, Germany and Sao Paulo, Brazil. Principal venture shareholders are Technology Crossover Ventures, Draper Triangle Ventures (a DFJ network affiliate), Intel Capital and Sutter Hill Ventures.
TOA stands for "Time of Arrival." The concept of time is central to the ETAdirect software solution set, as its central algorithm measures time and predicts performance based on resource specific pattern recognition and advanced predictive analytics. This yields more accurate time of arrival estimates than the alternative of managing service appointments according to averages of human resource capabilities and availability.
As of December 2013, TOA had over 85,000 users.
On April 6, 2010, TOA was issued U.S. Patent No. 7,693,735 entitled "Dynamic Schedule Mediation" for its predictive, performance-pattern based mobile workforce management system and proactive customer communications methodology.
In October 2012, Gartner recognized TOA Technologies as a Leader in the Magic Quadrant for Field Service Management for the first time. TOA Technologies was again named a Leader in the Gartner Magic Quadrant for Field Service Management in 2013. It stated that the company will "use the funds [from one of the largest amounts of funding for any field service provider, securing $66 million in July 2013 from Technology Crossover Ventures (TCV)] to expand sales and marketing capabilities, expand its geographic support and continue developing new functionality to address additional service models."
TOA was named one of America's Most Promising Companies in 2013 by Forbes magazine.
- Software as a service
- Decision support system
- Service chain optimization
- Field service management
- Enterprise mobility management
- Customer relationship management
- Customer experience management
- Workforce management
- Vehicle routing problem
- "Toa Technologies". Forbes.