The Roads Must Roll
"The Roads Must Roll" is a 1940 science fiction short story by Robert A. Heinlein. In the late 1960s, it was awarded a retrospective Nebula Award by the Science Fiction Writers of America (SFWA) and published in The Science Fiction Hall of Fame, Volume One, 1929-1964 in 1970.
The story is set in the near future, when "roadtowns" (wide rapidly moving passenger platforms similar to moving sidewalks, but reaching speeds of 100 mph) have replaced highways and railways as the dominant transportation method in the United States.
Heinlein's themes are technological change and social cohesion. The fictional social movement he calls functionalism, (which is unrelated to the real-life sociological theory of the same name), advances the idea that one's status and level of material reward in a society must and should depend on the functions one performs for that society.
Plot summary 
Larry Gaines, Chief Engineer of the Diego-Reno roadtown, is dining in a moving restaurant on the road when one of the moving sidewalk strips unexpectedly stops, causing injuries to the thousands of commuters on it. Gaines learns that it was sabotage. The technicians who maintain the Stockton section of the road have been persuaded by a radical social theory, Functionalism, that their role in maintaining the nation's transport infrastructure is more important than that of any other workers and that they should therefore be in control. The roads are managed by the Transport Cadets, an elite paramilitary organization formed by the US Military to keep this crucial infrastructure running. The rebels have stopped the strip as a demonstration to encourage their fellow technicians around the country to rebel against the Cadets, and start the Functionalist Revolution.
Going into the machinery under the roadway that runs it, Gaines takes command of the response. He doesn't order the Road stopped, since that would leave millions of commuters stranded, but instead has the military evacuate the riders, a time-consuming procedure. In command of a hastily gathered corps of armed cadets, he proceeds up the underground access tunnel toward Stockton, on "tumblebugs," motorized and gyroscopically stabilized unicycles much like the later real-life Segway. As the military advance proceeds, they arrest rebel technicians and cross connect the wiring of the machinery, motor by motor, to take control away from the rebels in the Stockton office.
Gaines calls the Stockton office and learns that the leader of the rebellion is "Shorty" Van Kleeck, the chief deputy engineer of the Sacramento sector. Over the videophone Shorty threatens to kill millions of people with a button that he has rigged to blow up the Road if Gaines doesn't capitulate. Gaines doesn't understand how Shorty has gotten so many technicians to side with him; psychological screening tests are supposed to guarantee that technicians don't have the temperament to revolt. Then Gaines realizes that Deputy Shorty was able to move revolution-prone workers into his sector because, as deputy, Shorty had access to the psychological files on the technicians. Gaines accesses Shorty's psychological profile and studies the neurotic traits that have made him a demagogue.
Asking for a parley, Gaines is taken to the Stockton office and faces Shorty. There he uses his knowledge of Shorty's psychology to push him into a nervous breakdown, and overpowers him, gaining control of the 'suicide' button. The Cadets attack the office and the rebellion is ended.
Later, Gaines ponders the changes that will have to be made to make sure there is never a recurrence of these events: more psychological testing, more careful oversight, and more esprit de corps. He concludes that the price of high tech transportation like the Roadways is eternal vigilance.
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The story is interesting, in a broader political sense, and in the context of the rest of Heinlein's writing, because it provides an example of a libertarian author arguing against labor unions – here justified because the union in question is in a vital government-run public service industry on which the broader society as a whole is dependent. It also shows a typical Heinlein solution of this period: control by an elite military organization whose officers are trained to selflessly serve the greater good.
The story uses the technique of the false protagonist. At first the reader is introduced to the firebrand who stirs up the workers to their radical action, and at this stage the reader can quite easily identify with him and the grievances he addresses. When Larry Gaines first appears, it seems to be just a glimpse at what the Bad Guys are doing. However, the "glimpse" goes on and on while the strikers blacken themselves in reader's eyes by callously causing the death and wounding of innocent passengers - and Gaines correspondingly wins the reader's sympathy and identification. The demagogue who seemed the hero at first is only met again at the very end, when he is already clearly identified as the arch-villain who gets his just punishment.
Damon Knight, in his introduction to the paper-back edition from the New English Library edition of The Past Through Tomorrow, Vol 1., compares the story to then-current power of Jimmy Hoffa and the Teamsters Union. He also notes that Heinlein successfully predicted urban sprawl driven by cheap and efficient transport, as well as the development of 'pseudopods' of urban development between communities. This idea was taken to its logical extreme by William Gibson in the Sprawl trilogy, the Sprawl being the Boston-Atlanta Metropolitan Axis (defined by the primary super-expressway), or BAMA.
See also 
- Silverberg 1970, p. xii