Brenda Jean Patrick: Difference between revisions
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'''Brenda Jean Patrick''' (born 1955) is a [[Texas]]-based [[educational consultant]] primarily known for her insistence within the educational community that [[student]]s and [[parent]]s are, in fact, [[customer]]s that the educational system must serve. |
'''Brenda Jean Patrick''' (born 1955) is a [[Texas]]-based [[educational consultant]] primarily known for her insistence within the educational community that [[student]]s and [[parent]]s are, in fact, [[customer]]s that the educational system must serve.{{citation needed}} |
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Patrick first received public attention during her tenure as a master consultant with the Region 10 Education Service Center, where she was one of the first consultants to bring the concept of [[customer care]] to [[school district]]s in Texas.<ref>The Wylie News, June 27, 2007</ref><ref>[[Dallas Morning News]], Nov. 26, 2006</ref> This work has resulted in heightened awareness among school administrators of the need to strengthen the lines of [[communication]] with parents, businesses and the community in order to increase student achievement in all areas of academic endeavor.<ref name=mexia>{{cite news|title=Brenda Jean Patrick wins top state award|date=February 23, 2007|work=Mexia Daily News|page=1|accessdate=22 January 2010|location=Mexia, Texas}}</ref> These programs utilize customer care strategies and techniques that have been effective for companies in industries serving large numbers of customers.<ref>{{cite news|title=PISD Learns About Customer Service |last=Hays|first=Rodney |date=November 1, 2006|work=Prosper Press |page =1|accessdate=22 January 2010|location=Prosper, Texas}}</ref><ref>{{cite news|title=Customer care important at Clements|last=Sandifer|first=Sara|work=Copperas Cove Leader-Press|publisher=December 2, 2005| accessdate=22 January 2010|location=Copperas Cove, Texas}}</ref><ref>http://www.prosperpressnews.com/PP/prosper-texas-news/Prosper-ISD-Practices-Customer-Care</ref> |
Patrick first received public attention during her tenure as a master consultant with the Region 10 Education Service Center, where she was one of the first consultants to bring the concept of [[customer care]] to [[school district]]s in Texas.<ref>The Wylie News, June 27, 2007</ref><ref>[[Dallas Morning News]], Nov. 26, 2006</ref> This work has resulted in heightened awareness among school administrators of the need to strengthen the lines of [[communication]] with parents, businesses and the community in order to increase student achievement in all areas of academic endeavor.<ref name=mexia>{{cite news|title=Brenda Jean Patrick wins top state award|date=February 23, 2007|work=Mexia Daily News|page=1|accessdate=22 January 2010|location=Mexia, Texas}}</ref> These programs utilize customer care strategies and techniques that have been effective for companies in industries serving large numbers of customers.<ref>{{cite news|title=PISD Learns About Customer Service |last=Hays|first=Rodney |date=November 1, 2006|work=Prosper Press |page =1|accessdate=22 January 2010|location=Prosper, Texas}}</ref><ref>{{cite news|title=Customer care important at Clements|last=Sandifer|first=Sara|work=Copperas Cove Leader-Press|publisher=December 2, 2005| accessdate=22 January 2010|location=Copperas Cove, Texas}}</ref><ref>http://www.prosperpressnews.com/PP/prosper-texas-news/Prosper-ISD-Practices-Customer-Care</ref> |
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Revision as of 22:01, 3 February 2010
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Brenda Jean Patrick (born 1955) is a Texas-based educational consultant primarily known for her insistence within the educational community that students and parents are, in fact, customers that the educational system must serve.[citation needed]
Patrick first received public attention during her tenure as a master consultant with the Region 10 Education Service Center, where she was one of the first consultants to bring the concept of customer care to school districts in Texas.[1][2] This work has resulted in heightened awareness among school administrators of the need to strengthen the lines of communication with parents, businesses and the community in order to increase student achievement in all areas of academic endeavor.[3] These programs utilize customer care strategies and techniques that have been effective for companies in industries serving large numbers of customers.[4][5][6]
Patrick attended Texas A&M University, Commerce, Texas, where she received her Bachelor of Science in 1981 in Elementary Education with a History minor. In 1984, Patrick received her Masters of Science, Professional Supervisor Certificate and her Mid-Management Administrator Certificate.
Patrick was named the 2007 Texas Educational Support Staff Association (TESA) Administrator-of-the-Year.[3] She has served as Board Member for Friends of Texas Public Schools[7] as well as Advisory Board Member for the Texas Educational Support Staff Association.
See also
References
- ^ The Wylie News, June 27, 2007
- ^ Dallas Morning News, Nov. 26, 2006
- ^ a b "Brenda Jean Patrick wins top state award". Mexia Daily News. Mexia, Texas. February 23, 2007. p. 1.
{{cite news}}:|access-date=requires|url=(help) - ^ Hays, Rodney (November 1, 2006). "PISD Learns About Customer Service". Prosper Press. Prosper, Texas. p. 1.
{{cite news}}:|access-date=requires|url=(help) - ^ Sandifer, Sara. "Customer care important at Clements". Copperas Cove Leader-Press. Copperas Cove, Texas: December 2, 2005.
{{cite news}}:|access-date=requires|url=(help) - ^ http://www.prosperpressnews.com/PP/prosper-texas-news/Prosper-ISD-Practices-Customer-Care
- ^ "Board of Directors". Friends of Texas Public Schools. Retrieved 2010-01-22.