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== History ==
== History ==


Hayneedle began in 2002 with a single store, Hammocks.com. Over the next few years, the company opened dozens more online stores, each focused on one particular type of product, developing a portfolio of sites focused on home and patio furnishings. In 2005, the company unified under the name NetShops, and continued its rapid category expansion. By acquiring Duluth, Minn.-based Thralow, Inc. in 2006, the company gained key properties Telescopes.com and Binoculars.com, and underwent an internal restructuring.<ref>http://www.businesswire.com/news/home/20061116005849/en/Internet-Retailer-NetShops-Acquires-Binoculars.com-Telescopes.com</ref> 2007 saw another corporate restructuring, more niche website expansion, and the acquisition of GiftBaskets.com. By this time, NetShops had launched and operated hundreds of online specialty shops.
Hayneedle began in 2002 with a single store, Hammocks.com. Over the next few years, the company opened more online stores, each focused on one particular type of product, developing a portfolio of sites focused on home and patio furnishings. In 2005, the company unified under the name NetShops, and continued its category expansion. By acquiring Duluth, Minn.-based Thralow, Inc. in 2006, the company gained properties Telescopes.com and Binoculars.com, and underwent an internal restructuring.<ref>http://www.businesswire.com/news/home/20061116005849/en/Internet-Retailer-NetShops-Acquires-Binoculars.com-Telescopes.com</ref> 2007 saw another corporate restructuring, more niche website expansion, and the acquisition of GiftBaskets.com. By this time, NetShops had launched and operated hundreds of online specialty shops.


In 2009, the company unveiled its new brand and identity as Hayneedle.<ref>http://www.omaha.com/article/20090812/MONEY/708129984</ref> The company's flagship website, hayneedle.com, is positioned as the place to find everything home, collecting many products and categories into one store. In the spring of 2014, all of the niche sites previously in operation under the Hayneedle, Inc. umbrella were rolled into the flagship, hayneedle.com, in an effort to offer everything home on one convenient site and further solidify the brand as a single, identifiable experience. A [[Proprietary software|proprietary]] [[ecommerce]] platform enables the continual development and launch of new online businesses and product categories that the company recognizes as underserved in the retail market.
In 2009, the company rebranded as Hayneedle.<ref>http://www.omaha.com/article/20090812/MONEY/708129984</ref> The company's website, hayneedle.com, is positioned as the place to find everything home, collecting many products and categories into one online aggregator store. In the spring of 2014, all of the sites previously in operation under Hayneedle, Inc. were rolled into hayneedle.com.


On October 15, 2010, Hayneedle opened The {{Not a typo|Foundary}}, a separate website on which the company staged limited-time sales of home products from designer brands at discounted prices. The site featured a limited-time, limited-quantity format, with 3 to 4 sales launching per day, each typically lasting 72 hours. The {{Not a typo|Foundary}} was a members-only website; membership was free. In 2013, The {{Not a typo|Foundary}} shifted emphasis and merged with Hayneedle to form the first Stylist in hayneedle.com's Style Gallery. The Style Gallery at hayneedle.com serves as a space for curated collections of furnishings and housewares focused on a number of different styles, each of which is categorized under a specific Stylist. Collections vary, but many reflect current trends within the marketplace and are intended to provide a convenient shopping experience as well as inspiration.
On October 15, 2010, Hayneedle opened The {{Not a typo|Foundary}}, a website for limited-time sales of home products from designer brands. The site featured a limited-time, limited-quantity format, with 3 to 4 sales launching per day, each typically lasting 72 hours. The {{Not a typo|Foundary}} was a members-only website; membership was free. In 2013, The {{Not a typo|Foundary}} shifted emphasis and merged with Hayneedle to form the first Stylist in hayneedle.com's Style Gallery. The Style Gallery at hayneedle.com serves as a space for curated collections of furnishings and housewares focused on a number of different styles, each of which is categorized under a specific Stylist. Collections vary, but many reflect current trends within the marketplace and are intended to provide a convenient shopping experience as well as inspiration.


== Leadership and Changes ==
== Leadership and Changes ==
Line 57: Line 57:
The current President and [[CEO]] of Hayneedle is Jon Barker, who, in 2014, officially took over for Doug Nielsen, one of the original founders, along with partners Julie Mahloch and Mark Hasebroock.<ref>http://www.hayneedleinc.com/about-us/history</ref> Nielsen was at the helm from the company's inception until 2007, when Carter Cast, formerly of BlueNile and Walmart.com, served as CEO during the brand relaunch. The Hayneedle executive team expanded and changed throughout the brand transition from 2007 to 2009. In 2010 Nielsen and Cast exchanged roles, with Nielsen resuming control of day-to-day operations for all of Hayneedle.<ref>http://www.prnewswire.com/news-releases/hayneedle-executives-shuffle-roles-105280688.html</ref> In April 2014, it was announced that Jon Barker, formerly the Chief Operations Officer for Hayneedle, would be succeeding Nielsen as President and CEO. Nielsen currently maintains an active role with the company as Chairman of the Board.
The current President and [[CEO]] of Hayneedle is Jon Barker, who, in 2014, officially took over for Doug Nielsen, one of the original founders, along with partners Julie Mahloch and Mark Hasebroock.<ref>http://www.hayneedleinc.com/about-us/history</ref> Nielsen was at the helm from the company's inception until 2007, when Carter Cast, formerly of BlueNile and Walmart.com, served as CEO during the brand relaunch. The Hayneedle executive team expanded and changed throughout the brand transition from 2007 to 2009. In 2010 Nielsen and Cast exchanged roles, with Nielsen resuming control of day-to-day operations for all of Hayneedle.<ref>http://www.prnewswire.com/news-releases/hayneedle-executives-shuffle-roles-105280688.html</ref> In April 2014, it was announced that Jon Barker, formerly the Chief Operations Officer for Hayneedle, would be succeeding Nielsen as President and CEO. Nielsen currently maintains an active role with the company as Chairman of the Board.


Hayneedle has gone through a number of internal changes, hiring and laying off employees in keeping with business and economic climates, but has experienced double-digit growth over the course of its history. Today the company continues to be headquartered in Omaha, Nebraska. Hayneedle's Customer Care Center and photo studio are also based in Omaha. Hayneedle currently operates two large-scale fulfillment centers, one in Monroe, Ohio,<ref>http://www.prnewswire.com/news-releases/hayneedlecom-cuts-ribbon-on-new-distribution-center-in-monroe-on-thursday-july-15-2010-98253684.html</ref> and the other, which began operating in 2013, in Riverside, Calif. The company has hired over 100 people per year since 2010, currently employing over 500 people across its locations.
Hayneedle has gone through a number of internal changes, hiring and laying off employees in keeping with business and economic climates, but has experienced double-digit growth over the course of its history (needs reference). Hayneedle's Customer Care Center and photo studio are based in Omaha. Hayneedle currently operates two fulfillment centers, one in Monroe, Ohio,<ref>http://www.prnewswire.com/news-releases/hayneedlecom-cuts-ribbon-on-new-distribution-center-in-monroe-on-thursday-july-15-2010-98253684.html</ref> and the other, which began operating in 2013, in Riverside, Calif. The company has hired over 100 people per year since 2010, currently employing over 500 people across its locations. (needs reference).


Hayneedle is privately held and funded by [[Insight Venture Partners]] and [[Sequoia Capital]].
Hayneedle is privately held and funded by [[Insight Venture Partners]] and [[Sequoia Capital]].


== Flagship Store ==
== Ratings and Media ==


⚫
Hayneedle, as NetShops Inc., has been a Nebraska [[Better Business Bureau]] accredited business since 2002 and currently holds an "A+" rating with the BBB.<ref>http://www.bbb.org/nebraska/business-reviews/internet-shopping/hayneedle-in-omaha-ne-104009872</ref> The BBB processed a total of 157 complaints about this company in the last 36 months (as of 12/28/15), the standard BBB reporting period. All of these complaints have been closed, including 30 in the last 12 months.<ref>http://www.bbb.org/nebraska/business-reviews/internet-shopping/hayneedle-in-omaha-ne-104009872/complaints</ref>
'''Hayneedle.com'''


⚫
The [[Greater Omaha Chamber of Commerce]] named Hayneedle (then known as NetShops) one of "Omaha's Best Places to Work" in 2005 and 2006, and awarded Hayneedle the "Excellence in Business Award" in 2007 and 2008. No references exist to substantiate these claims.
Hayneedle.com is the company's flagship store, selling a wide variety of items focused on the home. Under the tagline "Find Everything Home," this site offers outdoor and indoor furniture, accents and decor, products for the bedroom, bathroom, and nursery, kids furniture and toys, fitness products, pet products, and more.


⚫
Internet Retailer's Top 500 list placed Hayneedle (as NetShops) at #104 based on online [[gross revenue]] in 2007, and in 2008 they named Hayneedle (as NetShops) the 15th largest mass merchant on the web based on total web sales, and the 82nd largest retailer. In 2007 and 2008, Internet Retailer Magazine named Hayneedle (as NetShops) one of their Top 100 best internet retailers.<ref>{{cite web | title = Internet Retailer | publisher = [[Internet Retailer]] | year = 2007 | url = http://www.internetretailer.com/internet/top-500-guide/65045-designing-sales-complete-re-make-web-site-steve-duchelle-ir2007.html | accessdate = 2007-09-27 |archiveurl=https://web.archive.org/web/20080709001636/http://www.internetretailer.com/internet/top-500-guide/65045-designing-sales-complete-re-make-web-site-steve-duchelle-ir2007.html |archivedate=2008-07-09}}</ref> Hayneedle ranked #69 in 2010, #77 in 2011, and #85 in 2012 on the magazine's Top 500 Internet Retailers list.<ref>http://www.internetretailer.com/top500/list/</ref> Hayneedle dropped to position 95 for the Housewares/Home Furnishings category in 2015 <ref>http://www.top500guide.com/company-search/?company=Hayneedle%20Inc.</ref>
== Ratings and Media ==


⚫
[[Inc.com]], the website for Inc. magazine, listed Hayneedle (as NetShops) at #13 on its "5,000 Fastest Growing Private Companies in America" list in 2006 and #154 in 2007. Hayneedle (as NetShops) also ranked at #5 for all online retail companies in 2007. No references exist to substantiate these claims. In 2015 they did not make the list <ref>http://www.inc.com/inc5000/list/2015/</ref>
⚫
Hayneedle, as NetShops Inc., has been a Nebraska [[Better Business Bureau]] accredited business since 2002 and currently holds an "A+" rating with the BBB.<ref>http://www.bbb.org/nebraska/business-reviews/internet-shopping/hayneedle-in-omaha-ne-104009872</ref> The BBB processed a total of 149 complaints about this company in the last 36 months (as of 4/23/12), the standard BBB reporting period. All of these complaints have been closed, including 50 in the last 12 months.<ref>http://www.bbb.org/nebraska/business-reviews/internet-shopping/hayneedle-in-omaha-ne-104009872</ref>


Hayneedle was named on Internet Retailer's Hot 100 list of online merchants in 2009.- no reference to substantiate this claim exists.
⚫
The [[Greater Omaha Chamber of Commerce]] named Hayneedle (then known as NetShops) one of "Omaha's Best Places to Work" in 2005 and 2006, and awarded Hayneedle the "Excellence in Business Award" in 2007<ref>http://www.omahachamber.org/chamber/EventDetail.aspx?EventDateID=7499</ref> and 2008.<ref>http://www.omahachamber.org/chamber/EventDetail.aspx?EventDateID=10305</ref>


⚫
More recently, in December 2013, both Internet Retailer and LightningBuy ranked hayneedle.com's mobile shopping experience, m.hayneedle.com, Number 2 on the List of Hot 100 E-Retailers for 2014 and Top 100 Online Retailers, respectively. Hayneedle is also currently listed as #84 on Internet Retailer's list of the Top 500 Retailers. No reference exists to substantiate this claim.
⚫
Internet Retailer's Top 500 list placed Hayneedle (as NetShops) at #104 based on online [[gross revenue]] in 2007, and in 2008 they named Hayneedle (as NetShops) the 15th largest mass merchant on the web based on total web sales, and the 82nd largest retailer. In 2007 and 2008, Internet Retailer Magazine named Hayneedle (as NetShops) one of their Top 100 best internet retailers.<ref>{{cite web | title = Internet Retailer | publisher = [[Internet Retailer]] | year = 2007 | url = http://www.internetretailer.com/internet/top-500-guide/65045-designing-sales-complete-re-make-web-site-steve-duchelle-ir2007.html | accessdate = 2007-09-27 |archiveurl=https://web.archive.org/web/20080709001636/http://www.internetretailer.com/internet/top-500-guide/65045-designing-sales-complete-re-make-web-site-steve-duchelle-ir2007.html |archivedate=2008-07-09}}</ref> Hayneedle ranked #69 in 2010, #77 in 2011, and #85 in 2012 on the magazine's Top 500 Internet Retailers list.<ref>http://www.internetretailer.com/top500/list/</ref>


Online the company has taken severe criticism on many online platforms for poor customer service with average ratings significantly below average for the retailer and for the sector overall. Complaints vary from the slow or poor processing of cancellations, poor customer service and refunds. <ref>http://www.consumeraffairs.com/online/hayneedle.html</ref> <ref>http://www.yelp.com/biz/hayneedle-omaha</ref> <ref>http://www.sitejabber.com/reviews/www.hayneedle.com</ref> <ref>http://hayneedle.pissedconsumer.com</ref> <ref>https://www.trustpilot.com/review/www.hayneedle.com</ref>
⚫
[[Inc.com]], the website for Inc. magazine, listed Hayneedle (as NetShops) at #13 on its "5,000 Fastest Growing Private Companies in America" list in 2006 and #154 in 2007. Hayneedle (as NetShops) also ranked at #5 for all online retail companies in 2007.

Hayneedle was named to Internet Retailer's Hot 100 list of online merchants in 2009.<ref>{{cite web | title = Internet Retailer Hot 100 | publisher = Internet Retailer | date = 2009-12-01 | url = http://www.internetretailer.com/article.asp?id=32595 | accessdate = 2009-12-01 }}</ref>

⚫
More recently, in December 2013, both Internet Retailer and LightningBuy ranked hayneedle.com's mobile shopping experience, m.hayneedle.com, Number 2 on the List of Hot 100 E-Retailers for 2014 and Top 100 Online Retailers, respectively. Hayneedle is also currently listed as #84 on Internet Retailer's list of the Top 500 Retailers.


They are currently being sued for patent infringement <ref>https://www.patexia.com/lawsuits/Shipping-and-Transit-LLC-v-Hayneedle-Inc-id-64357</ref> They were also previously sued for a wrongful death involving a crib <ref>http://www.jacksonallenfirm.com/Blog/2011/January/Lawsuit-Filed-Against-Deadliest-Crib-Seller-Simp.aspx</ref>
==References==
==References==
{{reflist}}
{{reflist}}
Line 87: Line 84:
* [http://www.hayneedle.com Hayneedle official website]
* [http://www.hayneedle.com Hayneedle official website]
* [http://www.hayneedleinc.com Hayneedle Inc. company website]
* [http://www.hayneedleinc.com Hayneedle Inc. company website]



[[Category:Companies based in Omaha, Nebraska]]
[[Category:Companies based in Omaha, Nebraska]]

Revision as of 21:50, 28 December 2015

Hayneedle, Inc.
Company typePrivate
IndustryeCommerce, Online shopping
Founded2002
FounderDoug Nielsen, Julie Mahloch, Mark Hasebroock
Headquarters
Omaha, Nebraska
,
United States
Key people
Jon Barker (President & CEO)
Number of employees
500+
Websitehayneedle.com

Hayneedle is an online retail company based in Omaha, Nebraska, USA. The company owns and operates hayneedle.com, an online specialty store with a focus on home products. Hayneedle currently employs over 500 people in the Omaha Metro area, Monroe, Ohio, and Riverside, California.

History

Hayneedle began in 2002 with a single store, Hammocks.com. Over the next few years, the company opened more online stores, each focused on one particular type of product, developing a portfolio of sites focused on home and patio furnishings. In 2005, the company unified under the name NetShops, and continued its category expansion. By acquiring Duluth, Minn.-based Thralow, Inc. in 2006, the company gained properties Telescopes.com and Binoculars.com, and underwent an internal restructuring.[1] 2007 saw another corporate restructuring, more niche website expansion, and the acquisition of GiftBaskets.com. By this time, NetShops had launched and operated hundreds of online specialty shops.

In 2009, the company rebranded as Hayneedle.[2] The company's website, hayneedle.com, is positioned as the place to find everything home, collecting many products and categories into one online aggregator store. In the spring of 2014, all of the sites previously in operation under Hayneedle, Inc. were rolled into hayneedle.com.

On October 15, 2010, Hayneedle opened The Foundary, a website for limited-time sales of home products from designer brands. The site featured a limited-time, limited-quantity format, with 3 to 4 sales launching per day, each typically lasting 72 hours. The Foundary was a members-only website; membership was free. In 2013, The Foundary shifted emphasis and merged with Hayneedle to form the first Stylist in hayneedle.com's Style Gallery. The Style Gallery at hayneedle.com serves as a space for curated collections of furnishings and housewares focused on a number of different styles, each of which is categorized under a specific Stylist. Collections vary, but many reflect current trends within the marketplace and are intended to provide a convenient shopping experience as well as inspiration.

Leadership and Changes

The current President and CEO of Hayneedle is Jon Barker, who, in 2014, officially took over for Doug Nielsen, one of the original founders, along with partners Julie Mahloch and Mark Hasebroock.[3] Nielsen was at the helm from the company's inception until 2007, when Carter Cast, formerly of BlueNile and Walmart.com, served as CEO during the brand relaunch. The Hayneedle executive team expanded and changed throughout the brand transition from 2007 to 2009. In 2010 Nielsen and Cast exchanged roles, with Nielsen resuming control of day-to-day operations for all of Hayneedle.[4] In April 2014, it was announced that Jon Barker, formerly the Chief Operations Officer for Hayneedle, would be succeeding Nielsen as President and CEO. Nielsen currently maintains an active role with the company as Chairman of the Board.

Hayneedle has gone through a number of internal changes, hiring and laying off employees in keeping with business and economic climates, but has experienced double-digit growth over the course of its history (needs reference). Hayneedle's Customer Care Center and photo studio are based in Omaha. Hayneedle currently operates two fulfillment centers, one in Monroe, Ohio,[5] and the other, which began operating in 2013, in Riverside, Calif. The company has hired over 100 people per year since 2010, currently employing over 500 people across its locations. (needs reference).

Hayneedle is privately held and funded by Insight Venture Partners and Sequoia Capital.

Ratings and Media

Hayneedle, as NetShops Inc., has been a Nebraska Better Business Bureau accredited business since 2002 and currently holds an "A+" rating with the BBB.[6] The BBB processed a total of 157 complaints about this company in the last 36 months (as of 12/28/15), the standard BBB reporting period. All of these complaints have been closed, including 30 in the last 12 months.[7]

The Greater Omaha Chamber of Commerce named Hayneedle (then known as NetShops) one of "Omaha's Best Places to Work" in 2005 and 2006, and awarded Hayneedle the "Excellence in Business Award" in 2007 and 2008. No references exist to substantiate these claims.

Internet Retailer's Top 500 list placed Hayneedle (as NetShops) at #104 based on online gross revenue in 2007, and in 2008 they named Hayneedle (as NetShops) the 15th largest mass merchant on the web based on total web sales, and the 82nd largest retailer. In 2007 and 2008, Internet Retailer Magazine named Hayneedle (as NetShops) one of their Top 100 best internet retailers.[8] Hayneedle ranked #69 in 2010, #77 in 2011, and #85 in 2012 on the magazine's Top 500 Internet Retailers list.[9] Hayneedle dropped to position 95 for the Housewares/Home Furnishings category in 2015 [10]

Inc.com, the website for Inc. magazine, listed Hayneedle (as NetShops) at #13 on its "5,000 Fastest Growing Private Companies in America" list in 2006 and #154 in 2007. Hayneedle (as NetShops) also ranked at #5 for all online retail companies in 2007. No references exist to substantiate these claims. In 2015 they did not make the list [11]

Hayneedle was named on Internet Retailer's Hot 100 list of online merchants in 2009.- no reference to substantiate this claim exists.

More recently, in December 2013, both Internet Retailer and LightningBuy ranked hayneedle.com's mobile shopping experience, m.hayneedle.com, Number 2 on the List of Hot 100 E-Retailers for 2014 and Top 100 Online Retailers, respectively. Hayneedle is also currently listed as #84 on Internet Retailer's list of the Top 500 Retailers. No reference exists to substantiate this claim.

Online the company has taken severe criticism on many online platforms for poor customer service with average ratings significantly below average for the retailer and for the sector overall. Complaints vary from the slow or poor processing of cancellations, poor customer service and refunds. [12] [13] [14] [15] [16]

They are currently being sued for patent infringement [17] They were also previously sued for a wrongful death involving a crib [18]

References

  1. ^ http://www.businesswire.com/news/home/20061116005849/en/Internet-Retailer-NetShops-Acquires-Binoculars.com-Telescopes.com
  2. ^ http://www.omaha.com/article/20090812/MONEY/708129984
  3. ^ http://www.hayneedleinc.com/about-us/history
  4. ^ http://www.prnewswire.com/news-releases/hayneedle-executives-shuffle-roles-105280688.html
  5. ^ http://www.prnewswire.com/news-releases/hayneedlecom-cuts-ribbon-on-new-distribution-center-in-monroe-on-thursday-july-15-2010-98253684.html
  6. ^ http://www.bbb.org/nebraska/business-reviews/internet-shopping/hayneedle-in-omaha-ne-104009872
  7. ^ http://www.bbb.org/nebraska/business-reviews/internet-shopping/hayneedle-in-omaha-ne-104009872/complaints
  8. ^ "Internet Retailer". Internet Retailer. 2007. Archived from the original on 2008-07-09. Retrieved 2007-09-27.
  9. ^ http://www.internetretailer.com/top500/list/
  10. ^ http://www.top500guide.com/company-search/?company=Hayneedle%20Inc.
  11. ^ http://www.inc.com/inc5000/list/2015/
  12. ^ http://www.consumeraffairs.com/online/hayneedle.html
  13. ^ http://www.yelp.com/biz/hayneedle-omaha
  14. ^ http://www.sitejabber.com/reviews/www.hayneedle.com
  15. ^ http://hayneedle.pissedconsumer.com
  16. ^ https://www.trustpilot.com/review/www.hayneedle.com
  17. ^ https://www.patexia.com/lawsuits/Shipping-and-Transit-LLC-v-Hayneedle-Inc-id-64357
  18. ^ http://www.jacksonallenfirm.com/Blog/2011/January/Lawsuit-Filed-Against-Deadliest-Crib-Seller-Simp.aspx
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