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| name = The Reynolds and Reynolds Company
| name = The Reynolds and Reynolds Company
| logo = Reynolds_&_Reynolds_logo.png
| logo = Reynolds_&_Reynolds_logo.png
| logo_size = 300
|image=
|image_caption=Reynolds headquarters in Dayton, Ohio
| type = Private
| type = Private
| foundation = [[Dayton, Ohio]] (1866)
| foundation = [[Dayton, Ohio]] (1866)
| location = [[Kettering, Ohio]] - Worldwide Headquarters
| location = [[Kettering, Ohio]] - Worldwide Headquarters
| key_people = Bob Brockman, Chairman/CEO/<br> Rob Nalley, Vice Chairman<br>Ron Lamb, President
| key_people = Bob Brockman, Chairman and CEO
| products = Automotive dealer software and services
| products = Automotive retailer forms, software and services
| num_employees = 4,300
| num_employees = 4,500
| owner = [[Goldman Sachs Capital Partners]] and [[Vista Equity Partners]]
| owner =
| homepage = [http://www.reyrey.com www.reyrey.com]|
| homepage = [http://www.reyrey.com www.reyrey.com]
}}<b>The Reynolds and Reynolds Company</b> is a private corporation based in [[Dayton, Ohio]]. Its primary business is providing business forms, management software and professional services to car dealerships. Its software is used to manage sales logistics at dealerships. It also produces forms used in medicine and insurance.
}}


Reynolds and Reynolds was founded in 1866 as a printer of standardized business forms. It began developing and marketing digital products in the 1960s. This was followed by a major down-sizing of the printing division and subsequent advancements in its software products. In the 1980s, Reynolds and Reynolds won contracts with the largest automotive companies, as well as some insurance businesses. The company went public in 1961, but was re-formed as a private company in 2006, when it was merged with Universal Computer Systems, resulting in a culture clash between the two companies.
'''The Reynolds and Reynolds Company''' is an [[automobile dealer]] support company based in [[Dayton, Ohio]]. It was a private company from 1866 to 1961 and operated as a public company from 1961 to 2006. In 2006, Reynolds and Reynolds was bought by Houston-based Universal Computer Systems Inc. (UCS).<ref>{{cite news| url=http://houston.bizjournals.com/dayton/stories/2006/08/21/story6.html| title=Local reaction mixed over Reynolds' deal| work=Dayton Business Journal| accessdate=2009-01-05| deadurl=yes}} {{Dead link|date=December 2010|bot=RjwilmsiBot}}</ref>


==History==
Reynolds and Reynolds has major U.S. operations in Dayton and [[Celina, Ohio]], and in [[Houston]] and [[College Station, Texas]]. The company operates as Reynolds and Reynolds Canada Ltd. in Canada, as well as Reynolds and Reynolds Ltd in the U.K. and Reynolds Europe in several European countries. In November 2012 Kalamazoo-Reynolds Ltd in the UK was rebranded as Reynolds and Reynolds Ltd.
⚫
===Early history===
Reynolds and Reynolds was founded by Lucius Reynolds and his brother-in-law, James Garnder, in June 1866 in Dayton, Ohio.<ref name="people">{{cite book|title=The Reynolds and Reynolds Company|first=Robert|last=Meyer|date=February 1973|publisher=Newcomen Society|pages=18-23}}</ref><ref name="directory">{{cite book|title=The Reynolds and Reynolds Company|work=International Directory of Company Histories|volume=127|pages=376-340|ISBN=1558628096|url=https://www.dropbox.com/home/Clients/Reynolds?preview=International+Directory+of+Company+Histories_Reynolds+and+Reynolds.PDF|first=Tammy|last=Weisberger}}</ref> It was founded with $500 in capital as a small printing shop originally named Reynolds and Gardner.<ref name="people"/> It made standardized business documents using [[carbon copy]] paper.<ref name="people"/><ref name="directory"/> A year after Reynolds was founded, James sold his interest in the company to co-founder Lucius' father, Ira Reynolds, and the company was re-named to its current namesake, Reynolds and Reynolds.<ref name="people"/><ref name="directory"/> Co-owners Ira and Lucius died in 1880 and 1913 respectively. The youngest of the Reynolds family, Edwin Stanton Reynolds, took over.<ref name="people"/>


In 1927, Reynolds and Reynolds won a contract to provide all of the business forms for [[Chevrolet]] dealerships.<ref name="people"/><ref name="directory"/> The company opened new offices throughout the U.S. in the 1930s, and had 19 sales offices by the end of the decade.<ref name="directory"/> A controlling interest in the company was acquired in 1939 by Senior Richard Hallam Grant, ending the Reynolds family ownership.<ref name="people"/><ref name="directory"/> He became President in 1941. A new printing facility was built in 1948 in Celina, Ohio, and in 1953 in Dallas, Texas, in addition to the one built in Los Angeles in 1928.<ref name="people"/><ref name="directory"/> Reynolds became a public company in 1961.<ref name="directory"/> In the 1960s, Reynolds opened new printing facilities in North Hollywood, Los Angeles,<Ref name="dafuhd">{{cite news|title=Business Forms Firm Plans L.A. Area Unit|newspaper=Los Angeles Times|date=March 7, 1965|page=N6}}</ref> New Jersey and Canada.<ref name="people"/> In 1963, Reynolds expanded into Canada through the acquisition of the automotive business unit of Windsor Office Supply, forming Reynolds and Reynolds (Canada) Ltd.<ref name="people"/><ref name="directory"/> By the end of the decade it had about $50 million in revenues.<ref name="people"/>
==Company history==


===Establishment of software business===
⚫
===Early years===
Reynolds and Reynolds first entrance into the electronic accounting market was with the acquisition of a Boston-based accounting software developer in 1960.<Ref name="dafuhd"/> The software division was doing well in the 1970s, but its products were out-of-date by the 1980s. At the time, data couldn't be shared between departments and only one user was allowed on the system at-a-time.<ref name="one"/> Each computer came at a cost of more than $100,000.<ref name="barrons"/> Even as the computer division grew, the company's overall business revenue declined due to paper business forms becoming obsolete.<ref name="barrons">{{cite news|last=Cochran|first=Thomas|newspaper=Barron's National Business and Financial Weekly|date=May 2, 1988|page=51|title=Reynolds & Reynolds Co.}}</ref> In 1986, the company acquired Arnold Corporation, which increased Reynolds' revenues 50 percent and expanded its market presence to other industries besides car dealerships.<ref name="barrons"/> The head of the computers division, David Holmes, was appointed CEO in 1989.<ref name="one"/> He led the company's first large-scale lay-off in the printing division,<ref name="directory"/> cutting headcount and manufacturing space in half. Employees resisted the changes he incorporated. According to <i>Forbes</i>, it was necessary and led to increases in profit and revenues.<ref name="one">{{cite news|title=The Laziness Cure|newspaper=Forbes|url=https://www.dropbox.com/s/vg9p3d2p29l8gf1/Forbes_Reynolds.pdf?dl=0|first=Robert|last=Franco|date=May 20, 1996}}</ref>


After CEO David Holmes retired, he was replaced by former IBM executive Lloyd G. “Buzz” Waterhouse, who created an eBusiness department to focus on internet technologies.<ref name="directory"/> In 2000 Reynolds also acquired the HAC Group, a learning, [[customer relationship management]] and web services company for retailers and manufacturers, in 2000.<ref name="directory"/><ref name="InternetNews. 2000">{{cite web | title=Reynolds & Reynolds Acquires HAC Group | website=InternetNews. | date=April 21, 2000 | year=2000 | url=http://www.internetnews.com/bus-news/article.php/345321/Reynolds++Reynolds+Acquires+HAC+Group.htm | accessdate=August 8, 2015}}</ref> The following year CarsDirect.com and Reynolds and Reynolds introduced a car shopping website called CarsDirect Connect.<ref name="directory"/><ref name="News & Analysis content from WardsAuto 2001">{{cite web | title=Ready-to-buy customers, click your mouses | website=WardsAuto | date=November 14, 2001 | url=http://wardsauto.com/news-analysis/ready-buy-customers-click-your-mouses | accessdate=December 28, 2015}}</ref><ref name="The Banks Report 2014">{{cite web | title=ADP Dealer Services Group Gets New Name | website=The Banks Report | date=August 19, 2014 | url=http://www.thebanksreport.com/home-page/adp-dealer-services-group-gets-new-name/ | accessdate=December 28, 2015}}</ref>{{efn|CarsDirect.com was later acquired by KKR Group}} In November 2002, it acquired Networkcar Inc. (now [[Verizon Networkfleet]]) and further developed its telematics device, CAReader. The product communicates a car's mechanical status to a dealer.<ref>{{cite news|title=Reynolds offers 1st telematics device|last=Kisiel|first=Ralph|newspaper=Automotive News|date=February 10, 2003}}</ref> Reynolds sold Networkcar to Hughes Telematics for $17.7 million in 2006.<ref name="Automotive Fleet 2006">{{cite web | title=Networkcar Sold to Hughes Telematics for $17.7 Million | website=Automotive Fleet | date=August 8, 2006 | url=http://www.automotive-fleet.com/news/story/2006/08/networkcar-sold-to-hughes-telematics-for-177-million.aspx | accessdate=October 13, 2015}}</ref>
Gardner & Reynolds was founded in 1866 in Dayton, Ohio, by Lucius D. Reynolds and his brother-in-law, James R. Gardner. Their small manufacturing company was one of the first to print standardized business forms. The firm became Reynolds & Reynolds in 1867 when Gardner sold out to Ira Reynolds, Lucius Reynolds's father. Eventually, the firm was incorporated as The Reynolds and Reynolds Company in 1889. Subsequently in 1927, Reynolds created the first standardized accounting forms and a paper-based accounting system for Chevrolet and its retailers. From that early work with Chevrolet, Reynolds evolved to become a major business forms and systems provider to the automobile retailer market in North America.


===Modernizing===
===Further development===
In the 1980s, Reynolds and Reynolds signed agreements with the rest of the [[Big Three (automobile manufacturers)|Big Three automotive manufacturers]], several major insurers, General Electric and others.<ref name="directory"/> In 1986 the company acquired National Medical Computer Services and a business forms company called Arnold Corporation. By the end of that year, Reynolds had more than $200 million in annual revenue, 42 percent of which was from business forms.<ref name="daouhfoadfdafefa">{{cite news|title=Reynolds & Reynolds introduces new system|first=Judith|last=Schultz|newspaper=Dayton Daily News|date=February 11, 1987|page=19}}</ref> Reynolds acquired several smaller technology companies in the 1990s and further developed its software products.<ref name="directory"/><ref>{{cite news|newspaper=Automotive News|date=June 21, 1993|title=Reynolds and Reynolds buys Coin Inc.|first=Charles|last=Thomas}}</ref><ref>{{cite news|newspaper=Automotive News|date=May 24, 1993|title=Reynolds and Reynolds buys computer firm in Quebec|first=Charles|last=Thomas}}</ref> Reynolds and Reynolds acquired PD Medical Systems in 1994, forming Reynolds Healthcare Systems. Reynolds Healthcare Systems in-turn later acquired a business document company, Fiscal Information, which serves radiologists.<ref name="directory"/> From 1994 to 1996, Homes led the acquisition of several other business forms and computer businesses outside the automotive industry for a total of $155 million.<ref name="one"/> By 2000, Reynolds and Reynolds had revenues of $800 million<ref name="directory"/> and more than one-third of its users were General Motors dealerships.<ref>{{cite news|title=Dealers take GM-Reynolds agreement in stride|last=Chappell|first=Lindsay|newspaper=Automotive News|date=May 29, 2000}}</ref> It sold the Information Solutions Group (ISG), which primarily sold business forms and supplies to non-automotive companies, that year to the Carlyle Group for $360 million.<ref name="directory"/>


On August 8, 2006, Reynolds and Reynolds announced it was becoming a private company through a $2.8 billion acquisition by Houston-based Universal Computer Systems (UCS).<ref>{{cite news|title=Hey, So Now Who's the Boss?|last=Banks|first=Cliff|newspaper=Ward's Dealer Business|date=October 2006|page=44}}</ref> The combined organization had a 40 percent market-share in the dealer management systems sector.<ref>{{cite news|title=ADP, Reynolds spin Saturn decision|last=Kisiel|first=Ralph|newspaper=Automotive News|date=February 27, 2006}}</ref> According to <i>Automotive News</i>, there was a "major culture clash" between the two companies. For example, the new CEO would not hire smokers and required annual physicals to maintain health insurance.<Ref name="new"/>
Recognizing the opportunity to advance the growth of the forms business, in 1960 Reynolds entered the electronic data processing (EDP) field when it purchased Controlomat. Throughout the 1960s, Reynolds became the first form company to offer computer services to automotive retailers throughout the nation – a key step in transforming the way individual retailers and car companies managed their businesses. The software offerings and products eventually evolved into the Reynolds "ERA dealer management system", which integrated all business office functions. The company expanded further in April 2000 with the acquisition of Cyber Car and Automark under the holding group named HAC Group, two companies valued at US$200 million;<ref>{{cite web| url=http://www.theautochannel.com/news/press/date/20000417/press013180.html| title=Reynolds and Reynolds Acquires HAC Group| work=The Auto Channel| accessdate=2009-01-05}}</ref> later in 2003, Reynolds moved into the global automotive retailing marketplace when it acquired German software provider Incadea AG.


===Merger===
===Recent history===
After the merger with UCS, Bob Brockman became CEO of the combined entity. He introduced more discipline to the company's software development, resulting in more modern software products and a greater breadth of features. However, many of Reynolds clients said they moved to competitors as the company became more stern on pricing and long-term contracts.<Ref name="new">{{cite news|title=Redoing Reynolds|url=http://www.autonews.com/article/20121105/RETAIL07/121109942/redoing-reynolds|newspaper=Automotive News|accessdate=August 8, 2015|date=November 5, 2012|first=David|last=Barkholz}}</ref>
In September 2006, The Reynolds and Reynolds Company and Universal Computer Systems, Inc. completed a merger. The merger transaction was valued at $2.8 billion, and included the assumption of Reynolds’s debt with Reynolds and Reynolds becoming a wholly owned subsidiary of Universal Computer Systems,<ref name="Schedule 14A"/> and the new company coming to be known as The Reynolds and Reynolds Company. [[Vista Equity Partners]], a private equity firm based in [[San Francisco, CA]], was the equity sponsor in the buyout.<ref name="vista">{{cite web|url=http://www.vistaequitypartners.com/?q=company/reynolds-reynolds|title=Vista Equity Partners|accessdate=2011-04-12}}</ref>


A series of legal disputes between Reynolds and [[General Motors]] (GM) began in 2007. Through a GM program called the Integrated Dealership Management System (GMIDMS), Reynolds provided software to GM dealerships through GM. When Reynolds wouldn't make changes to its software requested by GM, GM alleged it was a breach of contract. A settlement was reached in 2008, which ended Reynolds' participation in GM's program.<ref>{{cite news|url=https://books.google.com/books?id=xsPGyfL8mGkC&pg=PA5&lpg=PA5&dq=Integrated+Dealer+Management+System+IDMS+Reynolds+General+Motors&source=bl&ots=49Ig9Yj9bF&sig=hq1GCI0EvjEfzt5721_i0RdPgYw&hl=en&sa=X&ved=0ahUKEwiOqJ3g5f7JAhWBWT4KHTe-DmIQ6AEIQjAD#v=onepage&q=Integrated%20Dealer%20Management%20System%20IDMS%20Reynolds%20General%20Motors&f=false|newspaper=Computerworld|accessdate=December 28, 2015|date=January 9, 2006|title=GM Drivess Dealers Toward Integrated Business Systems}}</ref><ref name="gmproject">{{cite news|title=IT rivals see opportunity in Reynolds-GM spat|first=Ralph|last=Kisiel|newspaper=Automotive News|date=December 3, 2007}}</ref><ref>{{cite news|title=GM cuts off Reynolds from serving GM IDMS|first=Ralph|last=Kisiel|newspaper=Automotive News|date=April 4, 2008|url=http://www.autonews.com/article/20080404/RETAIL07/304049988/gm-cuts-off-reynolds-from-serving-gm-idms|accessdate=August 8, 2015}}</ref>
Brockman's $2.8 billion buyout was funded primarily by a group of investors that includes [[Goldman Sachs Capital Partners]] and San Francisco-based [[Vista Equity Partners]].<ref name="Houston millionaire steers UCS into buyout">{{cite news| url=http://www.bizjournals.com/houston/stories/2006/08/21/story5.html| title=Houston millionaire steers UCS into buyout| work=Houston Business Journal |accessdate=2011-03-10 | date=2006-08-20}}</ref> For the fiscal year ended Sept. 30, 2005, Reynolds reported net income of $33.3 million on revenue of $1.4 billion.<ref name="Houston millionaire steers UCS into buyout"/> The final conditions of the merger allowed for $40 in cash for each Reynolds and Reynolds Class A common share and $40 in cash for every 20 Reynolds and Reynolds Class B common share.<ref name="Schedule 14A">{{cite web| url=http://ccbn.10kwizard.com/xml/download.php?repo=tenk&ipage=4394311&format=PDF| title=Schedule 14A| work=United States Security and Exchange Commission| accessdate=2009-01-05}}</ref>


In 2008, Reynolds acquired DiversiForm, a Beaverton, Oregon-based printer of forms and business documents for car dealerships. The terms of the deal were not disclosed.<ref>{{cite news|title=Reynolds bolsters document business|first=Ralph|last=Kisiel |newspaper=Automotive News|date=November 3, 2008}}</ref> The following August, it acquired newsletter company IMN.<ref>{{cite news|title=Reynolds boosts newsletter capability with IMN acquisition|first=David|last=Barkholz|newspaper=Automotive News|date=August 19, 2013|url=http://www.autonews.com/article/20130819/RETAIL07/130819906/reynolds-boosts-newsletter-capability-with-imn-acquisition|accessdate=August 8, 2015}}</ref> This was followed by an acquisition that November of the customer retention software vendor XtreamService, also for a non-disclosed sum.<ref>{{cite news|title=Reynolds and Reynolds acquires software firm XtreamService|url=http://www.autonews.com/article/20131121/RETAIL07/131129949/reynolds-and-reynolds-acquires-software-firm-xtreamservice|accessdate=June 19, 2015|publisher=Auto News|first=David|last=Barkholz|date=November 21, 2013}}</ref> It acquired AddOnAuto in May 2014, which was the company's fifth acquisition in a little over twelve months. AddOnAuto develops software for shopping for car accessories.<ref name="Cogliano 2014">{{cite web | last=Cogliano | first=Joe | title=Reynolds and Reynolds makes fifth acquisition in a year | website=Dayton Business Journal | date=January 26, 2014 | year=2014 | url=http://www.bizjournals.com/dayton/news/2014/01/26/reynolds-and-reynolds-makes-fifth.html | accessdate=August 8, 2015}}</ref>
Bob Brockman, formerly CEO of UCS, became the Chairman and CEO of the new combined company.


==Current software and services==
===Merger Issues===
Reynolds and Reynolds is a software and document printing company that primarily serves the automotive industry.<ref name="directory"/> It develops and markets the ERA and POWER suites of dealer management systems.<Ref name="new"/><ref name="Automotive News 2007">{{cite web | title=Reynolds will service ERA system for 10 years | website=Automotive News | date=January 15, 2007 | url=http://www.autonews.com/article/20070115/SUB/70112093/reynolds-will-service-era-system-for-10-years | accessdate=October 13, 2015}}</ref> Its software is used for inventory, accounting, contract documents and other business logistics.<ref name="directory"/><ref name="new"/> For example, one Reynolds application called AddOnAuto can visualize what a car will look like with accessories,<ref>{{cite news|title=Gen Y Likes Auto Accessories, But Not Bling|newspaper=WardsAuto|date=April 16, 2015|first=Jim|last=Leman|accessdate=June 22, 2015|url=http://wardsauto.com/dealers/gen-y-likes-auto-accessories-not-bling}}</ref><ref>{{cite news|title=Configurator Occupies Waiting Customers, Sells Accessories|date=February 24, 2015|first=Steve|last=Finlay|newspaper=WardsAuto|url=http://wardsauto.com/finance-insurance-resource-center/configurator-occupies-waiting-customers-sells-accessories|accessdate=June 22, 2015}}</ref> while docuPAD adds a touch-screen on top of a desk that customers use to go through vehicle sales paperwork and interact with options.<ref>{{cite news|title=Switching Sides|date=April 2013|newspaper=F&I and Showroom|first=Justina|last=Ly|url=http://www.autonews.com/article/20121105/RETAIL07/121109942/redoing-reynolds}}</ref> Reynolds also provides paper business forms, consulting and training. It provides some software and services to other industries, like medical and insurance.<ref name="directory"/> Its customer service has been recognized by awards like the STAR (Software Technical Assistance Recognition) Award from The Help Desk Institute.<ref name="directory"/> It is one of the three largest vendors in the dealership management software segment.<ref name="The Banks Report2">{{cite web | title=2015 NADA Report: Section 2 - Vendor Analysis | website=The Banks Report | date=March 12, 2015 | url=http://www.thebanksreport.com/vendor-acquisitions/2015-nada-report-section-two-vendor-analysis/ | accessdate=December 28, 2015}}</ref>
Five months after the merger was completed, the new ownership of the company began to make broad changes to the daily operations of the business.<ref name="worker departures">{{cite news| url=http://houston.bizjournals.com/dayton/stories/2007/03/26/story1.html| title=Reynolds' overhaul spurs worker departures| work=Houston Business Journal| accessdate=2009-01-05| deadurl=yes}} {{Dead link|date=December 2010|bot=RjwilmsiBot}}</ref> As the Houston Business Journal reported, "the blending of the two firms has created a culture clash that's led to the departure of Reynolds employees, from executives to field technicians, both through lay-offs and of their own volition, since last August [2006]. Reynolds' local employee base has shrunk at least 10 percent since January 2006."<ref name="worker departures"/> In October 2007, pre-merger CEO Fin O'Neill left the company.


⚫
===Product history===
Newly implemented workplace policies, such as a tobacco-free campus and a four-month waiting period for insurance benefits created concern and discord among future and existing Reynolds employees. About 45 employees left the company after refusing to sign a new employee agreement which contained a three years non-compete clause. Canadian employees were required to sign a 12 month non-compete agreement.<ref name="worker departures"/>
Reynolds and Reynolds started as a printer of standardized business forms on [[carbon paper]]. By the 1940s, Reynolds' business was divided into four main areas: automotive, medical, custom forms and Post-Rite Peg Boards.<ref name="people"/> Reynolds' first electronic accounting service was introduced in 1963.<Ref name="dafuhd"/> Its parts inventory software product, called Electronic Parts Inventory Control (EPIC), was released in beta in 1966. It was renamed upon full release the following year as RAPIC. This was followed by accounting and management software called LEASe and an accounts receivable product.<ref name="directory"/>


At first clients sent hole-punched accounting records to a Reynolds processing center, which would print a complete accounting that is sent back to the client by mail.<ref>{{cite news|first=Doc|last=Fisher|title=Auto Dealers Gobbling Up Fast Accounting Systems|newspaper=Dayton Daily News}}</ref> The development of modems and internet technology in the 1970s led to several advancements. Reynolds provided 3,600 specialized modems to dealerships between 1974 and 1978. The modems communicated with Reynolds' VIM-brand minicomputers at 80 Reynolds locations, where Reynolds provided computing power and printed forms. This eliminated the need for clients to ship data to Reynolds in tapes and allowed daily access to online services. By the end of the 1970s, batch processing and computer processing centers were being phased out in response to personal computers kept at the dealership. In 1978 and 1982, Reynolds introduced VIM-brand computer systems that were kept at dealerships.<ref>{{cite news|url=https://books.google.com/books?id=fB-Te8d5hO8C&pg=PA46&lpg=PA46&dq=reynolds+vim+service&source=bl&ots=RjylVAbrww&sig=fU0UKr-7H7pijm-e5SHvv7OGZ0A&hl=en&sa=X&ved=0ahUKEwiB9IC17Z_JAhVMlB4KHcheDH0Q6AEIQDAG#v=onepage&q=reynolds&f=false|newspaper=Computerworld|accessdate=December 28, 2015|date=February 13, 1978|title=Purchasing's Edge Over Lease Leads to Independent Modems}}</ref><ref>{{cite news|title=Reynolds adds computer|date=January 4, 1983|newspaper=Dayton Daily News}}</ref><ref>{{cite news|first=James|last=Bohman|date=1978|newspaper=Dayton Daily News|title=...auto dealers}}</ref>
In 2007, a blogger named "Trooper" started a blog critical of the merger and Reynolds CEO, Bob Brockman, in particular. The blog "blamed Brockman for lost customers, a sharp decline in product quality and poor employee morale at the maker of computer management systems for auto dealerships." In 2010, Reynolds and Brockman filed a Rule 202 petition in Texas for pre-litigation discovery seeking the identity of John Doe a/k/a "Trooper". On August 29, 2014 the Texas Supreme Court ruled in a 5-4 decision the courts had not "establish[ed] that the person targeted for a lawsuit has ties to Texas — otherwise state courts lack jurisdiction in the case."<ref name="Texas Supreme Court voids order to identify blogger">{{cite news| url=http://www.statesman.com/news/news/texas-supreme-court-voids-order-to-identify-blogge/nhB7m/ | title=Texas Supreme Court voids order to identify blogger| work=Austin American-Statesman| accessdate=2014-08-29| first=Chuck| last=Lindell| date=2014-08-29}}</ref>


By 1986, the VIM-based dealer management computer systems had helped Reynolds acquire a 45 percent market-share and was on its fifth generation with 9,000 installations. In 1987 Reynolds moved to a software model with its first release of the ERA dealer management software, which was a complete rewrite of its prior programming. ERA allows users to manage logistics for sales, finance, service and parts across departments.<ref name="directory"/><ref name="daouhfoadfdafefa"/> That same year Reynolds developed a digital, graphical parts catalog program for selecting and ordering automotive parts.<ref name="directory"/> This was followed by the Vehicle Locators and Marketing Network sales toolsets.<ref name="directory"/>
In January 2008, vice president of finance Carolyn Wall filed a lawsuit against Reynolds claiming that "it breached two contracts with her and engaged in fraudulent misrepresentations and concealment of facts meant to deceive her."<ref name="officer seeks $570k">{{cite news| url=http://www.bizjournals.com/dayton/stories/2008/02/11/story7.html| title=Reynolds' officer seeks $570k from company| work=Dayton Business Journal| accessdate=2009-01-05| first=Jacob| last=Dirr| date=2008-02-11}}</ref> Wall claimed that as a result of the merger the organization is struggling with low employee morale, low pay and an exodus of employees; the lawsuit also alleges that Wall was demoted as a result of her complaints.<ref name="officer seeks $570k"/>


By 1997, Reynolds and Reynolds had more than 30 applications for various functions of a car dealership.<Ref>{{cite news|series=The paper chase|newspaper=Chain Store Age|title=New Generation Networking Reinvents the Store|date=August 1997|pages=20B-22B}}</ref> In February 2000, Reynolds formed a joint venture with Automatic Data Processing, Inc. and CCC Information Services, Inc. to create a web-based dealer-to-dealer parts network called ChoiceParts.<ref name="directory"/>
A 2008 report by the employer rating site [[Glassdoor]] ranked Reynolds and Reynolds the third lowest rated company based on employee satisfaction.<ref name="Who’s the Lowest of them All? Glassdoor Reports Companies with Lowest Overall Ratings">{{cite news| url=http://www.glassdoor.com/blog/who%E2%80%99s-the-lowest-of-them-all-glassdoor-reports-companies-with-lowest-ratings/| title=Who’s the Lowest of them All? Glassdoor Reports Companies with Lowest Overall Ratings| work=Glassdoor| accessdate=2008-12-29}}</ref>


In January 2002, Reynolds and Reynolds announced it was switching from a UNIX to a LINUX-based system for its core software. This caused "a flurry of discussion in the automobile market."<ref name="directory"/><ref name="doaihndk">{{cite news|title=Dealer systems change fires up competition|last=Harris|first=Donna|newspaper=Automotive News|date=January 21, 2002|page=60<!--|first2=David |last2=Barkholz-->}}</ref> According to <i>Automotive News</i>, the Unix-based system could support more users, but the Microsoft software was compatible with more of the newer applications being used by dealerships.<ref name="doaihndk"/> Reynolds also developed the Reynolds Generations Series Suite in collaboration with [[Microsoft]], but the product wasn't successful in the marketplace. It was discontinued in 2005.<ref name="flop">{{cite news|title=Microsoft will woo dealers|last=Kisiel|first=Ralph|newspaper=Automotive News|date=July 17, 2006|volume=80|issue=6212}}</ref>
===Acquisitions===
Reynolds and Reynolds acquired IMN in August 2013<ref>[http://www.marketwatch.com/story/reynolds-acquires-digital-marketing-company-imn-2013-08-19 Reynolds Acquires Digital Marketing Company IMN] 2013-08-19</ref> and XtreamService in November of that same year.<ref>Barkholz, David. [http://www.autonews.com/article/20131121/RETAIL07/131129949/reynolds-and-reynolds-acquires-software-firm-xtreamservice Reynolds and Reynolds acquires software firm XtreamService]. November 21, 2013</ref> The company acquired Add.On.Auto (AOA) in January 2014.<ref>[http://www.prnewswire.com/news-releases/reynolds-and-reynolds-acquires-accessories-leader-addonauto-241857451.html Reynolds and Reynolds Acquires Accessories Leader Add.On.Auto] Jan. 24, 2014</ref>


In 2011 Reynolds and Reynolds introduced the current version of its dealer management software, called ERA-IGNITE, which reduced the number of screens needed to perform tasks by two-thirds.<ref name="5 billion sale">{{cite news|title=Reynolds and Reynolds explores $5 billion sale to private equity, report says|date=October 29, 2012|url=http://www.autonews.com/article/20121029/OEM06/121029893/reynolds-and-reynolds-explores-5-billion-sale-to-private-equity|newspaper=Automotive News|accessdate=June 19, 2015}}</ref>
As of October 18, 2015, International Document Services, Inc. operates as a subsidiary of The Reynolds and Reynolds Company. IDS will retain its name and brand in the market and operate as a stand-alone division of Reynolds and Reynolds.


==United Kingdom==
==References==
⚫
{{reflist}}


==Notes==
In January 2002 UCS acquired Kalamazoo Computer Group plc based in Birmingham, United Kingdom, Kalamazoo operated in the Automotive Dealer software business and a strong presence in the Hardware Maintenance break/fix business. The business was re-branded as Kalamazoo Ltd until 2004 where it was renamed Kalamazoo-UCS Ltd. After the 2006 UCS acquisition of Reynolds and Reynolds in the US, the company was renamed Kalamazoo-Reynolds Ltd, the staff from DCS Automotive which Reynolds had acquired were merged into the Kalamazoo office. In November 2008 Kalamazoo-Reynolds acquired MMI Automotive Ltd. In November 2012 Kalamazoo-Reynolds rebranded to Reynolds and Reynolds Ltd. At the same time Reynolds and Reynolds acquired Infosystems Ltd based in Leicestershire, strengthening its IT Services, now trading as ITS.<ref name="ITS">{{cite news | url=http://www.itspecialists.uk.com/reynolds-and-reynolds-infosystems-is-changing-its-name-to-its/ | title=Reynolds and Reynolds Infosystems is changing its name to ITS! | publisher=ITS | date=14 July 2014}}</ref>
{{notelist}}

==Corporate giving==

The Reynolds and Reynolds Company Foundation offers support primarily to institutions of higher learning, which includes academic scholarships.<ref name="Reynolds Company Foundation">{{cite web| url=http://www.reyrey.com/company/community/company_foundation.asp| title=Reynolds and Reynolds Company Foundation| work=Reynolds and Reynolds| accessdate=2011-03-03}}</ref> The scholarships include the Texas A&M Scholarship to all full-time undergraduate students at [[Texas A&M University]], the Reynolds and Reynolds Leadership Scholars Program for computer science and engineering students at [[Wright State University]],<ref name="Reynolds offers 20 WSU scholarships">{{cite news| url=http://www.daytondailynews.com/business/reynolds-offers-20-scholarships-to-area-residents-833384.html| title=Reynolds offers 20 scholarships to area residents| work=Dayton Daily News| accessdate=2011-03-03| date=2010-07-28}}</ref><ref name="Reynolds donates $240K to WSU">{{cite news| url=http://www.bizjournals.com/dayton/news/2011/01/19/reynolds-donates-240k-to-wright-state.html| title=Reynolds donates $240K to Wright State University| work=Dayton Business Journal| accessdate=2011-03-03| date=2011-01-19}}</ref> and Reynolds College Scholarships for children of the company’s employees.

The Reynolds and Reynolds Associate Foundation was founded in 1956 and is funded by contributions of Reynolds employees. It provides financial support to area health and human service agencies in the state of Ohio throughout Montgomery, Miami, Clark, Darke, Preble, Warren, Butler, and Greene counties.<ref name="Reynolds Associate Foundation Foundation">{{cite web| url=http://www.reyrey.com/company/community/associate_foundation.asp| title=Reynolds and Reynolds Associate Foundation| work=Reynolds and Reynolds| accessdate=2011-03-03}}</ref>

In September 2013, Reynolds and Reynolds stated that they will withdraw a $250 million donation made in July to the [[Centre College]], where school officials touted the gift as the largest ever to a private liberal arts college in the United States.<ref name="Lexington Herald-Leader">{{cite web| url=http://www.kentucky.com/2013/07/30/2740292/centre-college-announces-record.html| title=Lexington Herald-Leader| work=Lexington Herald-Leader| accessdate=2014-02-17}}</ref><ref name="a-250-million-pledge-to-a-college-evaporates-as-a-deal-collapses">{{cite web| url=http://dealbook.nytimes.com/2013/09/09/a-250-million-pledge-to-a-college-evaporates-as-a-deal-collapses| title=New York Times| work=New York Times| accessdate=2014-02-17}}</ref> The gift was withdrawn after the company canceled a $3.4 billion loan offering to finance the company and make a large payout to its owners.<ref name="a-250-million-pledge-to-a-college-evaporates-as-a-deal-collapses"/>

==Political Activity==

===Opposition to Patient Protection and Affordable Care Act===

The Reynolds and Reynolds Company submitted a letter on Oct. 21, 2011 to Treasury Secretary [[Timothy Geithner]], Health and Human Services Secretary [[Kathleen Sebelius]] and Labor Secretary [[Hilda Solis]] along with 60 other companies advocating against provisions in the [[Patient Protection and Affordable Care Act]]. The letter urged Obama administration Cabinet officials to reevaluate provisions they considered to be "unnecessary expenses" to businesses and to extend a deadline for them to provide health benefit summaries to government agencies.<ref name="GOP super PACs widen cash advantage over Dem groups">{{cite web| url=http://www.foxnews.com/politics/2012/06/21/gop-super-pacs-widen-cash-advantage-over-dem-groups/| title=GOP super PACs widen cash advantage over Dem groups| work=Associated Press| accessdate=2012-07-30}}</ref>

===Campaign Contributions Post Citizens United===
Since the [[Citizens United v. Federal Election Commission]] ruling that prohibited the government from restricting independent political expenditures by corporations, entities associated and with links to The Reynolds and Reynolds Company have been some of the top donors, giving over $2 million to [[Super PACs]] supporting Republican candidates including [[Rick Perry]],<ref name="Americans for Rick Perry Super PAC Raises $193K">{{cite web| url=http://www.texastribune.org/texas-politics/2012-presidential-election/americans-rick-perry-super-pac-raises-193k/print/| title=Americans for Rick Perry Super PAC Raises $193K| work=The Texas Tribune| accessdate=2012-07-30}}</ref><ref name="FEC Itemized Receipt">{{cite web| url=http://images.nictusa.com/cgi-bin/fecimg/?11932134891| title=FEC Itemized Receipt| work=Federal Election Commission| accessdate=2012-07-30}}</ref> [[David Dewhurst]],<ref name="GOP establishment money men ride to Dewhurst’s rescue">{{cite web| url=http://trailblazersblog.dallasnews.com/2012/05/gop-establishment-money-men-ri.html/| title=GOP establishment money men ride to Dewhurst’s rescue| work=The Dallas Morning News| accessdate=2012-07-30}}</ref> and [[Mitt Romney]].<ref name="Who's behind $1 million in corporate donations to Romney-aligned super PAC?">{{cite web| url=http://reporting.sunlightfoundation.com/2012/whos-behind-1-million-corporate-donations-romney-aligned-superpa/| title=Who's behind $1 million in corporate donations to Romney-aligned super PAC?| work=Sunlight Foundation| accessdate=2012-07-30}}</ref><ref name="The SuperPAC Superdonors">{{cite web| url=http://www.npr.org/2012/02/13/146836082/the-superpac-super-donors| title=The SuperPAC Superdonors| work=NPR| accessdate=2012-07-30}}</ref>

==References==
⚫
{{reflist|30em}}


==External links==
==External links==
*[http://www.reyrey.com Reynolds and Reynolds's Official Web Site]
* [http://www.reyrey.com Official website]
* {{cite news|title=Reynolds Transforms to Avoid Extinction|date=March 4, 2014|first=Steve|last=Finlay | newspaper=WardsAuto|url=http://wardsauto.com/dealerships/reynolds-transforms-avoid-extinction}}
*[http://www.reynoldswebsolutions.com Reynolds and Reynolds's Web Solutions Web Site]


{{DEFAULTSORT:Reynolds And Reynolds Company}}
[[Category:Automotive companies of the United States]]
[[Category:Companies based in Dayton, Ohio]]

Revision as of 19:06, 3 April 2016

The Reynolds and Reynolds Company
Company typePrivate
FoundedDayton, Ohio (1866)
HeadquartersKettering, Ohio - Worldwide Headquarters
Key people
Bob Brockman, Chairman and CEO
ProductsAutomotive retailer forms, software and services
Number of employees
4,500
Websitewww.reyrey.com

The Reynolds and Reynolds Company is a private corporation based in Dayton, Ohio. Its primary business is providing business forms, management software and professional services to car dealerships. Its software is used to manage sales logistics at dealerships. It also produces forms used in medicine and insurance.

Reynolds and Reynolds was founded in 1866 as a printer of standardized business forms. It began developing and marketing digital products in the 1960s. This was followed by a major down-sizing of the printing division and subsequent advancements in its software products. In the 1980s, Reynolds and Reynolds won contracts with the largest automotive companies, as well as some insurance businesses. The company went public in 1961, but was re-formed as a private company in 2006, when it was merged with Universal Computer Systems, resulting in a culture clash between the two companies.

History

Early history

Reynolds and Reynolds was founded by Lucius Reynolds and his brother-in-law, James Garnder, in June 1866 in Dayton, Ohio.[1][2] It was founded with $500 in capital as a small printing shop originally named Reynolds and Gardner.[1] It made standardized business documents using carbon copy paper.[1][2] A year after Reynolds was founded, James sold his interest in the company to co-founder Lucius' father, Ira Reynolds, and the company was re-named to its current namesake, Reynolds and Reynolds.[1][2] Co-owners Ira and Lucius died in 1880 and 1913 respectively. The youngest of the Reynolds family, Edwin Stanton Reynolds, took over.[1]

In 1927, Reynolds and Reynolds won a contract to provide all of the business forms for Chevrolet dealerships.[1][2] The company opened new offices throughout the U.S. in the 1930s, and had 19 sales offices by the end of the decade.[2] A controlling interest in the company was acquired in 1939 by Senior Richard Hallam Grant, ending the Reynolds family ownership.[1][2] He became President in 1941. A new printing facility was built in 1948 in Celina, Ohio, and in 1953 in Dallas, Texas, in addition to the one built in Los Angeles in 1928.[1][2] Reynolds became a public company in 1961.[2] In the 1960s, Reynolds opened new printing facilities in North Hollywood, Los Angeles,[3] New Jersey and Canada.[1] In 1963, Reynolds expanded into Canada through the acquisition of the automotive business unit of Windsor Office Supply, forming Reynolds and Reynolds (Canada) Ltd.[1][2] By the end of the decade it had about $50 million in revenues.[1]

Establishment of software business

Reynolds and Reynolds first entrance into the electronic accounting market was with the acquisition of a Boston-based accounting software developer in 1960.[3] The software division was doing well in the 1970s, but its products were out-of-date by the 1980s. At the time, data couldn't be shared between departments and only one user was allowed on the system at-a-time.[4] Each computer came at a cost of more than $100,000.[5] Even as the computer division grew, the company's overall business revenue declined due to paper business forms becoming obsolete.[5] In 1986, the company acquired Arnold Corporation, which increased Reynolds' revenues 50 percent and expanded its market presence to other industries besides car dealerships.[5] The head of the computers division, David Holmes, was appointed CEO in 1989.[4] He led the company's first large-scale lay-off in the printing division,[2] cutting headcount and manufacturing space in half. Employees resisted the changes he incorporated. According to Forbes, it was necessary and led to increases in profit and revenues.[4]

After CEO David Holmes retired, he was replaced by former IBM executive Lloyd G. “Buzz” Waterhouse, who created an eBusiness department to focus on internet technologies.[2] In 2000 Reynolds also acquired the HAC Group, a learning, customer relationship management and web services company for retailers and manufacturers, in 2000.[2][6] The following year CarsDirect.com and Reynolds and Reynolds introduced a car shopping website called CarsDirect Connect.[2][7][8][a] In November 2002, it acquired Networkcar Inc. (now Verizon Networkfleet) and further developed its telematics device, CAReader. The product communicates a car's mechanical status to a dealer.[9] Reynolds sold Networkcar to Hughes Telematics for $17.7 million in 2006.[10]

Further development

In the 1980s, Reynolds and Reynolds signed agreements with the rest of the Big Three automotive manufacturers, several major insurers, General Electric and others.[2] In 1986 the company acquired National Medical Computer Services and a business forms company called Arnold Corporation. By the end of that year, Reynolds had more than $200 million in annual revenue, 42 percent of which was from business forms.[11] Reynolds acquired several smaller technology companies in the 1990s and further developed its software products.[2][12][13] Reynolds and Reynolds acquired PD Medical Systems in 1994, forming Reynolds Healthcare Systems. Reynolds Healthcare Systems in-turn later acquired a business document company, Fiscal Information, which serves radiologists.[2] From 1994 to 1996, Homes led the acquisition of several other business forms and computer businesses outside the automotive industry for a total of $155 million.[4] By 2000, Reynolds and Reynolds had revenues of $800 million[2] and more than one-third of its users were General Motors dealerships.[14] It sold the Information Solutions Group (ISG), which primarily sold business forms and supplies to non-automotive companies, that year to the Carlyle Group for $360 million.[2]

On August 8, 2006, Reynolds and Reynolds announced it was becoming a private company through a $2.8 billion acquisition by Houston-based Universal Computer Systems (UCS).[15] The combined organization had a 40 percent market-share in the dealer management systems sector.[16] According to Automotive News, there was a "major culture clash" between the two companies. For example, the new CEO would not hire smokers and required annual physicals to maintain health insurance.[17]

Recent history

After the merger with UCS, Bob Brockman became CEO of the combined entity. He introduced more discipline to the company's software development, resulting in more modern software products and a greater breadth of features. However, many of Reynolds clients said they moved to competitors as the company became more stern on pricing and long-term contracts.[17]

A series of legal disputes between Reynolds and General Motors (GM) began in 2007. Through a GM program called the Integrated Dealership Management System (GMIDMS), Reynolds provided software to GM dealerships through GM. When Reynolds wouldn't make changes to its software requested by GM, GM alleged it was a breach of contract. A settlement was reached in 2008, which ended Reynolds' participation in GM's program.[18][19][20]

In 2008, Reynolds acquired DiversiForm, a Beaverton, Oregon-based printer of forms and business documents for car dealerships. The terms of the deal were not disclosed.[21] The following August, it acquired newsletter company IMN.[22] This was followed by an acquisition that November of the customer retention software vendor XtreamService, also for a non-disclosed sum.[23] It acquired AddOnAuto in May 2014, which was the company's fifth acquisition in a little over twelve months. AddOnAuto develops software for shopping for car accessories.[24]

Current software and services

Reynolds and Reynolds is a software and document printing company that primarily serves the automotive industry.[2] It develops and markets the ERA and POWER suites of dealer management systems.[17][25] Its software is used for inventory, accounting, contract documents and other business logistics.[2][17] For example, one Reynolds application called AddOnAuto can visualize what a car will look like with accessories,[26][27] while docuPAD adds a touch-screen on top of a desk that customers use to go through vehicle sales paperwork and interact with options.[28] Reynolds also provides paper business forms, consulting and training. It provides some software and services to other industries, like medical and insurance.[2] Its customer service has been recognized by awards like the STAR (Software Technical Assistance Recognition) Award from The Help Desk Institute.[2] It is one of the three largest vendors in the dealership management software segment.[29]

Product history

Reynolds and Reynolds started as a printer of standardized business forms on carbon paper. By the 1940s, Reynolds' business was divided into four main areas: automotive, medical, custom forms and Post-Rite Peg Boards.[1] Reynolds' first electronic accounting service was introduced in 1963.[3] Its parts inventory software product, called Electronic Parts Inventory Control (EPIC), was released in beta in 1966. It was renamed upon full release the following year as RAPIC. This was followed by accounting and management software called LEASe and an accounts receivable product.[2]

At first clients sent hole-punched accounting records to a Reynolds processing center, which would print a complete accounting that is sent back to the client by mail.[30] The development of modems and internet technology in the 1970s led to several advancements. Reynolds provided 3,600 specialized modems to dealerships between 1974 and 1978. The modems communicated with Reynolds' VIM-brand minicomputers at 80 Reynolds locations, where Reynolds provided computing power and printed forms. This eliminated the need for clients to ship data to Reynolds in tapes and allowed daily access to online services. By the end of the 1970s, batch processing and computer processing centers were being phased out in response to personal computers kept at the dealership. In 1978 and 1982, Reynolds introduced VIM-brand computer systems that were kept at dealerships.[31][32][33]

By 1986, the VIM-based dealer management computer systems had helped Reynolds acquire a 45 percent market-share and was on its fifth generation with 9,000 installations. In 1987 Reynolds moved to a software model with its first release of the ERA dealer management software, which was a complete rewrite of its prior programming. ERA allows users to manage logistics for sales, finance, service and parts across departments.[2][11] That same year Reynolds developed a digital, graphical parts catalog program for selecting and ordering automotive parts.[2] This was followed by the Vehicle Locators and Marketing Network sales toolsets.[2]

By 1997, Reynolds and Reynolds had more than 30 applications for various functions of a car dealership.[34] In February 2000, Reynolds formed a joint venture with Automatic Data Processing, Inc. and CCC Information Services, Inc. to create a web-based dealer-to-dealer parts network called ChoiceParts.[2]

In January 2002, Reynolds and Reynolds announced it was switching from a UNIX to a LINUX-based system for its core software. This caused "a flurry of discussion in the automobile market."[2][35] According to Automotive News, the Unix-based system could support more users, but the Microsoft software was compatible with more of the newer applications being used by dealerships.[35] Reynolds also developed the Reynolds Generations Series Suite in collaboration with Microsoft, but the product wasn't successful in the marketplace. It was discontinued in 2005.[36]

In 2011 Reynolds and Reynolds introduced the current version of its dealer management software, called ERA-IGNITE, which reduced the number of screens needed to perform tasks by two-thirds.[37]

References

  1. ^ a b c d e f g h i j k l Meyer, Robert (February 1973). The Reynolds and Reynolds Company. Newcomen Society. pp. 18–23.
  2. ^ a b c d e f g h i j k l m n o p q r s t u v w x y z aa ab Weisberger, Tammy. The Reynolds and Reynolds Company (PDF). Vol. 127. pp. 376–340. ISBN 1558628096. {{cite book}}: |work= ignored (help)
  3. ^ a b c "Business Forms Firm Plans L.A. Area Unit". Los Angeles Times. March 7, 1965. p. N6.
  4. ^ a b c d Franco, Robert (May 20, 1996). "The Laziness Cure" (PDF). Forbes.
  5. ^ a b c Cochran, Thomas (May 2, 1988). "Reynolds & Reynolds Co". Barron's National Business and Financial Weekly. p. 51.
  6. ^ "Reynolds & Reynolds Acquires HAC Group". InternetNews. April 21, 2000. Retrieved August 8, 2015.{{cite web}}: CS1 maint: date and year (link)
  7. ^ "Ready-to-buy customers, click your mouses". WardsAuto. November 14, 2001. Retrieved December 28, 2015.
  8. ^ "ADP Dealer Services Group Gets New Name". The Banks Report. August 19, 2014. Retrieved December 28, 2015.
  9. ^ Kisiel, Ralph (February 10, 2003). "Reynolds offers 1st telematics device". Automotive News.
  10. ^ "Networkcar Sold to Hughes Telematics for $17.7 Million". Automotive Fleet. August 8, 2006. Retrieved October 13, 2015.
  11. ^ a b Schultz, Judith (February 11, 1987). "Reynolds & Reynolds introduces new system". Dayton Daily News. p. 19.
  12. ^ Thomas, Charles (June 21, 1993). "Reynolds and Reynolds buys Coin Inc". Automotive News.
  13. ^ Thomas, Charles (May 24, 1993). "Reynolds and Reynolds buys computer firm in Quebec". Automotive News.
  14. ^ Chappell, Lindsay (May 29, 2000). "Dealers take GM-Reynolds agreement in stride". Automotive News.
  15. ^ Banks, Cliff (October 2006). "Hey, So Now Who's the Boss?". Ward's Dealer Business. p. 44.
  16. ^ Kisiel, Ralph (February 27, 2006). "ADP, Reynolds spin Saturn decision". Automotive News.
  17. ^ a b c d Barkholz, David (November 5, 2012). "Redoing Reynolds". Automotive News. Retrieved August 8, 2015.
  18. ^ "GM Drivess Dealers Toward Integrated Business Systems". Computerworld. January 9, 2006. Retrieved December 28, 2015.
  19. ^ Kisiel, Ralph (December 3, 2007). "IT rivals see opportunity in Reynolds-GM spat". Automotive News.
  20. ^ Kisiel, Ralph (April 4, 2008). "GM cuts off Reynolds from serving GM IDMS". Automotive News. Retrieved August 8, 2015.
  21. ^ Kisiel, Ralph (November 3, 2008). "Reynolds bolsters document business". Automotive News.
  22. ^ Barkholz, David (August 19, 2013). "Reynolds boosts newsletter capability with IMN acquisition". Automotive News. Retrieved August 8, 2015.
  23. ^ Barkholz, David (November 21, 2013). "Reynolds and Reynolds acquires software firm XtreamService". Auto News. Retrieved June 19, 2015.
  24. ^ Cogliano, Joe (January 26, 2014). "Reynolds and Reynolds makes fifth acquisition in a year". Dayton Business Journal. Retrieved August 8, 2015.{{cite web}}: CS1 maint: date and year (link)
  25. ^ "Reynolds will service ERA system for 10 years". Automotive News. January 15, 2007. Retrieved October 13, 2015.
  26. ^ Leman, Jim (April 16, 2015). "Gen Y Likes Auto Accessories, But Not Bling". WardsAuto. Retrieved June 22, 2015.
  27. ^ Finlay, Steve (February 24, 2015). "Configurator Occupies Waiting Customers, Sells Accessories". WardsAuto. Retrieved June 22, 2015.
  28. ^ Ly, Justina (April 2013). "Switching Sides". F&I and Showroom.
  29. ^ "2015 NADA Report: Section 2 - Vendor Analysis". The Banks Report. March 12, 2015. Retrieved December 28, 2015.
  30. ^ Fisher, Doc. "Auto Dealers Gobbling Up Fast Accounting Systems". Dayton Daily News.
  31. ^ "Purchasing's Edge Over Lease Leads to Independent Modems". Computerworld. February 13, 1978. Retrieved December 28, 2015.
  32. ^ "Reynolds adds computer". Dayton Daily News. January 4, 1983.
  33. ^ Bohman, James (1978). "...auto dealers". Dayton Daily News.
  34. ^ "New Generation Networking Reinvents the Store". Chain Store Age. The paper chase. August 1997. pp. 20B–22B.
  35. ^ a b Harris, Donna (January 21, 2002). "Dealer systems change fires up competition". Automotive News. p. 60.
  36. ^ Kisiel, Ralph (July 17, 2006). "Microsoft will woo dealers". Automotive News. Vol. 80, no. 6212.
  37. ^ "Reynolds and Reynolds explores $5 billion sale to private equity, report says". Automotive News. October 29, 2012. Retrieved June 19, 2015.

Notes

  1. ^ CarsDirect.com was later acquired by KKR Group

External links

Retrieved from "https://en.wikipedia.org/w/index.php?title=Reynolds_and_Reynolds&oldid=713387561"