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Samanage is an enterprise service desk and IT asset management provider headquartered in Cary, North Carolina<ref>{{cite web|title=Cary, North Carolina|url=https://enwikipedia.org/wiki/cary,_north_carolina|website=Wikipedia|accessdate=28 January 2015}}</ref>. The company’s flagship product is Samanage, a true multi-tenant, Software-as-a-Service (SaaS)<ref>{{cite web|title=What is Software as a Service?|url=https://www.salesforce.com/saas/|website=Salesforce|accessdate=28 January 2015}}</ref> solution for IT and enterprise service management<ref>{{cite web|title=Enterprise Service Management: Taking the IT out of ITSM|url=http://www.ngi-library.nl/Player/eKnowledge/enterprise_service_management_-_phyllis_drucker_-_itsmf_usa[100].pdf|website=NGI Library|accessdate=28 January 2015}}</ref>. To date, Samanage has more than 600 customers in 51 countries.
'''Samanage''' is an enterprise service desk and IT asset management provider headquartered in Cary, North Carolina<ref>{{cite web|title=Cary, North Carolina|url=https://enwikipedia.org/wiki/cary,_north_carolina|website=Wikipedia|accessdate=28 January 2015}}</ref>. The company’s flagship product is Samanage, a true multi-tenant, Software-as-a-Service (SaaS)<ref>{{cite web|title=What is Software as a Service?|url=https://www.salesforce.com/saas/|website=Salesforce|accessdate=28 January 2015}}</ref> solution for IT and enterprise service management<ref>{{cite web|title=Enterprise Service Management: Taking the IT out of ITSM|url=http://www.ngi-library.nl/Player/eKnowledge/enterprise_service_management_-_phyllis_drucker_-_itsmf_usa[100].pdf|website=NGI Library|accessdate=28 January 2015}}</ref>. To date, Samanage has more than 600 customers in 51 countries.


=== History ===
=== History ===

Revision as of 17:32, 28 January 2015

Samanage
HeadquartersCary, NC
Key people
  • Doron Gordon
Employees43
URLwww.samanage.com
Launched2007 (2007)

Samanage is an enterprise service desk and IT asset management provider headquartered in Cary, North Carolina[1]. The company’s flagship product is Samanage, a true multi-tenant, Software-as-a-Service (SaaS)[2] solution for IT and enterprise service management[3]. To date, Samanage has more than 600 customers in 51 countries.

History

Founded in 2007 by Doron Gordon[4], Samanage first delivered an IT asset management[5] solution to the market in 2010 after a three year development and testing period. This was followed by a service management[6] functionality in 2011, after development and testing over two years.

Product

The Samanage application[7] is a unified, cloud-based IT service desk and asset management platform. The asset management solution is an agent-based system that collects data from Windows, Mac, Linux, and Unix systems, and then normalizes and categorizes the data for simplified consumption. The ITIL-ready[8] service desk includes a self-service portal, service catalog, and knowledge base.

As a SaaS solution, Samanage is written in Ruby on the Rails[9] framework. The application integrates with several other important SaaS applications such as Google Apps, Dropbox, Zendesk, Salesforce, OneLogin, Okta, Centrify, Citrix GoToAssist, and Zapier[10]. The Samanage REST API[11] allows customers to integrate with hundreds of other applications.

Samanage can quickly deploy application updates that are immediately available to all customers. There is no concept of versions and releases and the application is “always new.”

Growth

In 2011, Samanage increased to 100 customers and closed $3 million in venture funding from Carmel Ventures[12]. Samanage received it’s first institutional funding in 2012 from Gemini Israel Ventures[13] and expanded to 20 employees. Samanage doubled its customer base by Q4 of 2012 with 200 customers. Samanage extended its record of annual growth greater than 250% in 2013 and increased the employee count to 30. Samanage ended 2014 with tripled annual growth[14] over 3 consecutive years.

Awards and Recognitions

  • AlwaysOn Global 250[15]
  • AlwaysOn OnDemand 2014 Top 100 Companies to Watch[16]
  • Red Herring Top 100[17]
  • SDI Service Management Finalist[18]
  • NC Tech Awards Finalist[19]
  • Best Places to Work in the Triangle 2014 - Winner[20]

References

  1. ^ "Cary, North Carolina". Wikipedia. Retrieved 28 January 2015.
  2. ^ "What is Software as a Service?". Salesforce. Retrieved 28 January 2015.
  3. ^ "Enterprise Service Management: Taking the IT out of ITSM" (PDF). NGI Library. Retrieved 28 January 2015.
  4. ^ "Samanage CEO Looks to Create Better Software Experience (Interview)". Business 2 Community. Retrieved 28 January 2015.
  5. ^ "Samanage Brings IT Asset Management Capabilities to Zendesk". Retrieved 28 January 2015.
  6. ^ "SAManage Extends On-Demand IT Management Suite With IT Service Management". PR Web. Retrieved 28 January 2015.
  7. ^ "Samanage Service Desk REview". ITSM Daily. Retrieved 28 January 2015.
  8. ^ "What is ITIL?". Axelos. Retrieved 28 January 2015.
  9. ^ "Ruby on Rails". Wikipedia. Retrieved 28 January 2015.
  10. ^ "Samanage Integrations". Samanage. Retrieved 28 January 2015.
  11. ^ "Representational State Transfer (REST)". Wikipedia. Retrieved 28 January 2015.
  12. ^ "Carmel Ventures Portfolio". Carmel Ventures. Retrieved 28 January 2015.
  13. ^ "Gemini Israel Ventures Portfolio". Gemini Israel Ventures. Retrieved 28 January 2015.
  14. ^ "Samanage Continues Triple Growth Trajectory in 2014; Introduces the Enterprise Service Desk". WFLA. Retrieved 28 January 2015.
  15. ^ "Announcing the 2014 AlwaysOn Global 250 Top Private Companies". AlwaysOn Network. Retrieved 28 January 2015.
  16. ^ "Samanage Continues to Gain Industry Accolades With Top Honors from Service Desk Institute and AlwaysOn". Samanage. Retrieved 28 January 2015.
  17. ^ "2014 Red Herring North America: Finalist". Red Herring. Retrieved 28 January 2015.
  18. ^ "SysAid Wins Best Vendor at the 2014 SDI IT Service & Support Awards". SysAid. Retrieved 28 January 2015.
  19. ^ "NC Tech Awards Finalists". North Carolina Technology Association. Retrieved 28 January 2015.
  20. ^ "BPTW - Samanage". Triangle Business Journal. Retrieved 28 January 2015.
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