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In July 2017 The Retail Ombudsman resigned from the Ombudsman Association, a trade association for ombudsmen in the UK. UK company law requires a company using the "Ombudsman" title to be a member of the [[Ombudsman Association]]. The Retail Ombudsman therefore lost the right to use the privileged title and is no longer an ombudsman.
In July 2017 The Retail Ombudsman resigned from the Ombudsman Association, a trade association for ombudsmen in the UK. UK company law requires a company using the "Ombudsman" title to be a member of the [[Ombudsman Association]]. The Retail Ombudsman therefore lost the right to use the privileged title and is no longer an ombudsman.

==Groceries Code Adjudicator==
{{main article|Groceries Code Adjudicator}}
Groceries Code Adjudicator is a separate post which deals with disputes between producers and supermarkets. The Groceries Code Adjudicator is the UK’s first independent adjudicator to oversee the relationship between supermarkets and their suppliers. It ensures that large supermarkets treat their direct suppliers lawfully and fairly, investigates complaints and arbitrates in disputes.<ref>{{Cite web|url=https://www.gov.uk/government/organisations/groceries-code-adjudicator|title=Groceries Code Adjudicator - GOV.UK|website=www.gov.uk|access-date=2016-04-05}}</ref>


==References==
==References==

Revision as of 15:12, 18 July 2017

The Retail Ombudsman logo
The Retail Ombudsman
FormationOperational: January 2015
TypeOmbudsman
HeadquartersLondon
Location
  • United Kingdom
Chief Ombudsman
Dean Dunham
Websitewww.theretailombudsman.org.uk

The Retail Ombudsman (TRO) was an Ombudsman for the retail industry in the United Kingdom from January 2015 to July 2017. Its role was to resolve disputes between retailers and retail customers.[1]

Background

The UK Competition Commission (as of 1 April 2014 the Competition and Markets Authority) undertook an investigation of grocery retail in 2009, and recommended that government establish a retail ombudsman.[2]

Trade magazine and website Retail Week reported that in response to calls for submissions to the Competition Commission investigation, major UK retailer Aldi supported the establishment of a retail ombudsman, while Tesco, Sainsbury's, and a number of other major retailers did not support its establishment.[3]

Establishment

The Retail Ombudsman was a retail watchdog led by Chief Ombudsman, Dean Dunham, and was set up to resolve disputes between shops and customers.[4] During its first weekend in business, The Retail Ombudsman claimed to have received more than 300 complaints putting it on course to meet its prediction of handling 100,000 cases in 2015 as consumer awareness increases and more retailers sign up to their services.[5]

Sir Eric Peacock was Chairman of The Retail Ombudsman.[6]

Loss of Title

In July 2017 The Retail Ombudsman resigned from the Ombudsman Association, a trade association for ombudsmen in the UK. UK company law requires a company using the "Ombudsman" title to be a member of the Ombudsman Association. The Retail Ombudsman therefore lost the right to use the privileged title and is no longer an ombudsman.

References

  1. ^ "About The Retail Ombudsman". The Retail Ombudsman. Retrieved 20 April 2014.
  2. ^ "Competition Commission calls for retail ombudsman". The Daily Telegraph. Telegraph Media Group. 4 August 2009. Retrieved 20 April 2014.
  3. ^ Faithfull, Mark (5 June 2009). "Waitrose gives last-minute show of support for retail ombudsman". Retail Week. Emap International Limited. Retrieved 20 April 2014.
  4. ^ "Retail ombudsman set up to aid consumer disputes". BBC News. Retrieved 2016-04-05.
  5. ^ Smithers, Rebecca (2015-01-07). "Retail ombudsman receives 300 complaints over its first weekend". The Guardian. ISSN 0261-3077. Retrieved 2016-04-05.
  6. ^ <http://www.theretailombudsman.org.uk/news/peacock.html>