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SugarCRM

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SugarCRM is a customer relationship management (CRM) package based on the LAMP stack. SugarCRM is available under a commercial as well as an open source license. The product is often mentioned to be the natural alternative to Salesforce.com online CRM. The company is based in Cupertino, CA.

SugarCRM Professional is a full featured CRM application for small business to the enterprise. Comprised from PHP and MySQL, it is designed for maximum ease of deployment for the management of sales leads, marketing campaigns, customer cases, and more. SugarCRM Professional and Enterprise versions can be licenced under a commercial EULA license. SugarCRM OpenSource can be licensed under the SugarCRM Public License version 1.1.3 or Microsoft Shared Source Licence. SugarCRM Public License is based on the Mozilla Public License and the Attribution Assurance License.

Founded in 2004, SugarCRM was one of the first venture capital funded open source application companies. Although this may have hampered their ability to raise funding, their #7 download ranking on SourceForge.net provided the opportunity to raise $26 million in venture funding and grow their staff to over 100 people. Between 2004-2006 their customer base skyrocketed from 50 customers to over 1,000. On December 18, 2006, the company announced they have reached more than 1,000 paying customers since their first edition, and that is being used by several large customers, such as Honeywell, Yahoo, Starbucks, State of Oregon, NASA Ames Research, AXA Rosenberg, First Federal Bank and BDO Seidman. They currently have over 3,000,000 downloads of the open source version of their product and remain one of the most active projects on SourceForge.

SugarCRM (the company) also sells the product as a Software as a Service (SaaS) version, where the customer can rent the installed version of the product already installed on a server provided by SugarCRM, and also get technical support, all by a monthly fee.

There are also third party companies that have taken the open source version of the product, and made it the base for its own product, modifying the standard modules that come originally in SugarCRM, and adding new ones, related or not to the core CRM functionality. Some have taken the CRM core and expanded it, while some other companies just provide hosted access and support to the Open Source version of the product. Notable among these extended versions is Info At Hand, which adds extensive business management functions to the base SugarCRM capabilities.

See also

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