LivePerson
| Type of business | Public (Nasdaq: LPSN) (TASE: LPSN) |
|---|---|
| Founded | 1995 |
| Headquarters | New York City, United States, New York, NY |
| No. of locations | London, Tel Aviv |
| Area served | Worldwide |
| Key people | Rob Locascio, CEO |
| Industry | Internet Computer software |
| Products | Online Communication Expert Advice LivePerson Pro |
| Revenue |  US$ 109.86 million (2010) |
| Operating income | $ 14.34 million (2010) |
| Net income | $ 9.259 million (2010) |
| Employees | 481 (As of March 2011) |
| Subsidiaries | HumanClick Kasamba |
| URL | liveperson.com |
LivePerson is a publicly held online marketing, web analytics, and expert advice company based in New York City with offices in London, Tel Aviv, San Francisco and Atlanta. Its most well known product is a chat platform that allows companies to talk with visitors in real time on their websites.
History
LivePerson was founded in 1992, incorporated in the State of Delaware in November 1995 and the LivePerson service was first introduced in November 1998. In April 2000, the company completed an initial public offering on the NASDAQ[1], in March 2011 its shares have started trading also on the Tel Aviv Stock Exchange and included in the TA-100 Index and the TA BlueTech-50 Index[2].
In October 2000, the Company acquired HumanClick, an Israeli-based provider of real-time online customer service applications.[3]
On July 18, 2006, the Company acquired Proficient Systems, an Atlanta based provider of hosted proactive chat solutions that help companies generate revenue on their web sites.[4]
On October 3, 2007, the Company acquired Kasamba Inc., an online provider of live expert advice delivered to consumers via real-time chat.[5]
On April 13, 2010, the Company acquired all of the outstanding shares of NuConomy, an Israeli-based company whose web analytics and optimization platform is intended to help companies better assess and understand website and social marketing performance.[6]
Products and services
As a “cloud computing” or software-as-a-service (SaaS) provider, LivePerson provides solutions on a hosted basis.
The company is organized into two operating segments. The Business segment, which facilitates real-time online interactions, utilizing: chat, voice, click-to-call, email and self-service knowledgebase for global corporations. And the Consumer segment, which facilitates online transactions between independent experts and individual consumers.
Competitors
- ATG Commerce - product offered by ATG, subsidiary of Oracle.
- LiveChat - live support software developed by LIVECHAT Software.
- Banckle Live Chat - web-based online help and live customer support application developed by Banckle
References
- ^ "LivePerson returns to IPO price -- 10 years later", Marketwatch, April 7, 2010
- ^ "LivePerson dual lists on Tel Aviv Stock Exchange", Reuters, Mar 13, 2011
- ^ "LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses", Business Wire, October 13, 2000
- ^ "LivePerson buys live chat provider Proficient Systems in all-stock deal", Internet Retailer, July 19, 2006
- ^ "Kasamba to be Acquired by LivePerson", StartupIsrael.com, June 26, 2007
- ^ "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million", TechCrunch, Jan 25, 2010