Addison Lee

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Addison Lee
Founded 1975
Founder John Griffin
Headquarters London Borough of Camden, England
Area served
Greater London
Services Minicab
Revenue £200M+
Divisions Minicab, Coach, Courier, Motorcycle taxi[citation needed]

Addison Lee is a London-based private hire company.

Addison Lee car


The company was founded by John Griffin in 1975.

Current day[edit]

The company operates a fleet of 4,000 vehicles with annual revenues of over £200m.[1] As well as being a private hire operator, Addison Lee also operates a private coach company with a fleet of 100 coaches of various sizes.[1] The company carries out over 20,000 jobs every day.[2]

Addison Lee has achieved both the ISO 9002 and the Investors in People accreditation.[2]


In April 2013 it was announced that the Carlyle Group, a private equity firm, would be purchasing the company for an undisclosed sum, reported to be £300m. John Griffin initially remained as chairman with son Liam replacing Daryl Foster as CEO (see below). The Carlyle Group intend to grow the firm nationally and internationally.[3]

John Griffin departs, new senior hires[edit]

During 2014 Addison Lee announced several senior hires including Peter Boucher (CCO), Catherine Faiers (Ops Director), Gary Cust (Chief Council), Nick Kotsis (Data Scientist) and Nick Constantinou (Head of Marketing) .[4] In media interviews in October 2014 it was announced that founder John Griffin had stepped down earlier that year and is no longer involved with the company[5]


Addison Lee relies heavily on information technology to automate and streamline the process of managing the large number of drivers and jobs, through the use of driver PDAs, GPS tracking and text messaging. The company annually spends £1.5m on IT, employing 24 programmers.

Addison Lee's use of technology has played an important part in reducing emissions and led to several awards, including Best Large Private Sector Fleet in Energy Saving Trust Fleet Hero Awards 2011.[6] Addison Lee is a member of Mayor of London Boris Johnson’s “Green500” initiative.[7]

Addison Lee's software has also been applied to other industries by the company's software partner, Haulmont Technology. The first client announced was JBW, a bailiff company.[8]


In April 2012, Addison Lee's chairman John Griffin instructed all its drivers to begin using bus lanes, against the will of Transport for London. Griffin argued that allowing only licensed black taxis to use the lanes was "unfair discrimination". Griffin also secured a judicial review against Hackney Carriage legislation saying it was archaic.

John Griffin said the firm would "indemnify any fines or payments" that the firm's drivers would incur. In April 2012 the High court ruled that Addison Lee could not encourage or instruct its driver to use bus lanes.[9]

In the April 2012 edition of Addison Lee's corporate magazine Add Lib, John Griffin used his editorial piece to voice his opinion that collisions with cyclists were unavoidable, and not the fault of his drivers. He concluded: “It is time for us to say to cyclists, ‘You want to join our gang, get trained and pay up’.”[10] This has caused a reaction from London's cycling community, including the London Cycling Campaign, CTC, Levenes Cycle and the London Fixed-Gear and Single-Speed forum, who have started taking action boycotting Addison Lee cabs by leaving negative reviews on the company's iPhone app, organizing protests, and calling for people to lobby their companies to stop their Addison Lee accounts.[11][12] In December 2011, "Addison Lee Hell" began tracking public disquiet to the firm, via the Twitter social network.[13]

Dr. Belinda Webb started an e-petition with HM Government to have Addison Lee's license withdrawn.[14] This has caused a reaction from London's cycling community, including the London Cycling Campaign.

On 26 April 2012, the Chief Procurement Officer confirmed that the UK Government contract with Addison Lee would be terminated at the end of April 2012.[15]

In 2015, following reports that a small number of Addison Lee drivers had allegedly kicked same-sex couples out of their cars, the company introduced a diploma for its drivers, which includes equality training.[16]


  1. ^ a b Teather, David (2009-12-20). "Minicab mogul has tight grip on wheel". London: The Guardian. Archived from the original on 23 December 2009. Retrieved 2009-12-24. 
  2. ^ a b "Background". Addison Lee. Archived from the original on 3 July 2010. Retrieved August 15, 2010. 
  3. ^ "London minicab firm Addison Lee sold for £300m". BBC News. 20 April 2013. 
  4. ^ Mortimer, Natalie (29 September 2014). "Addison Lee hires Nick Constantinou as head of marketing and product innovation as international expansion ramps up". The Drum. 
  5. ^ Lea, Robert (27 September 2014). "The manifesto: Addison Lee sets sat-nav for New York and beyond". The Times. 
  6. ^ "Fleet Hero Awards 2011". Energy Saving Trust. Retrieved May 5, 2012. 
  7. ^ "Addison Lee Website- Green500". 
  8. ^ " jbw group chooses haulmont technology". 
  9. ^ TfL's high court injunction prevents Addison Lee from instructing its drivers to use bus lanes Transport for London 26 April 2012
  10. ^ "Addison Lee chairman provokes controversy with his views on London cyclist deaths". 
  11. ^ "Minicab chief: cyclists have to expect to be hurt on roads". 
  12. ^ Walker, Peter (20 April 2012). "Addison Lee minicab boss's criticism of cyclists angers bike lobby". The Guardian (London). 
  13. ^ "Addison Lee Hell". 
  14. ^ "Withdraw Addison Lee's license". 
  15. ^ Mulholland, Helene (27 April 2012). "Addison Lee loses government contract". The Guardian (London). 
  16. ^ "Addison Lee introduces equality training for its drivers". Dial2Donate. Retrieved 24 August 2015. 

External links[edit]