There are three main categories of Netcare users:
- Health service providers (physicians)
- Diagnostic laboratories
- Drug dispensing locations (pharmacies)
Netcare allows authorized physicians to view the medical records of patients. Pharmacies can use the service to verify prescription details, and to upload medication dispensations.
Netcare uses a two-factor authentication protocol involving a username/password combination, and an RSA SecurID Key Fob for authentication. Users who are within the trusted networks of the Government of Alberta (e.g. hospitals) do not require the RSA key for login.
From May 15–29, 2009 a Trojan virus was detected on several Alberta Health and Netcare systems, compromising the privacy of 11,582 Edmonton area patients.