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Bomgar

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Bomgar
Developer(s)Bomgar Corporation
Operating systemAndroid
BlackBerry
iOS
Linux
OS X
Windows
Windows Mobile[1]
TypeRemote administration software, Remote desktop software, Remote support software
LicenseProprietary
Websitewww.bomgar.com

Bomgar is a remote support solution that allows support technicians to remotely connect to end-user systems through firewalls from their computer or mobile device. Using the Bomgar Representative Console, technology support professionals can access and control systems and devices remotely, including personal computers, smartphones, tablets, servers, switches, point-of-sale systems and others.[3]

History

The company originated when Joel Bomgar developed his own remote support solution to cut back on wasted hours he spent travelling while working as a support professional for a local company. In June 2003, he set up a one-page, static website selling his own, home-grown remote access solution, calling it ExpertVNC. Soon thereafter, his two college friends, Nathan McNeill and Patrick Norman, joined Bomgar as co-founders.

In May 2004, ExpertVNC changed its name to NetworkStreaming and the next month changed its cloud-based product to an appliance model, differentiating itself from other similar remote support solutions. On February 15, 2007, NetworkStreaming underwent a significant brand change, and the company name, and Joel's professional surname, was changed to Bomgar – an iteration of Bomgaars.[1]

Features

Bomgar Support Representative and Administrator features include:

  • Remote control - View and control desktops, laptops, servers, switches, POS systems and mobile devices
  • Multi-platform support - Windows, Linux, Mac; iPhone, Android, BlackBerry and Windows Mobile smartphones; and iOS and Android tablets.
  • Identity management integration - Use LDAP and Active Directory to create Bomgar users, RADIUS for multi-factor authentication and Kerberos for single sign-on
  • Chat support - Branded chat support for support organizations
  • Bomgar Button - Ability to place a shortcut on the remote desktop or smartphone for one-click access
  • Session recording - Videos of each remote support session
  • Command Shell - Access the command line for network troubleshooting, system diagnosis or supporting a network device
  • File Transfer - Transfer files between remote computers, tablets or smartphones during remote support sessions
  • Jumpoint - Enables remote access to Windows desktops and servers on remote networks
  • Concurrent licensing - Concurrent licensing model is based on simultaneous representative usage (number of reps logged in at one time)

Security

All session data is guarded by SSL encryption and support sessions are recorded. Bomgar has a Federal Information Processing Standard 140-2 Level 2 Certified appliance to meet government standards for security sensitive enterprises.

Integrations

Bomgar offers integrations with many service desk and systems management solutions, including IWS by ISILOG, BMC Remedy, Dell KACE, Cherwell, HP, Hornbill, iSupport, Salesforce.com, ServiceNow and TOPdesk, as well as custom integrations.

Media coverage

Analyst reports

See also

References

  1. ^ "Bomgar Unveils FIPS-Compliant Remote Access Helpdesk Tool". darkReading. June 21, 2010. Retrieved 2010-07-03.
  2. ^ "FAQs". Bomgar. Retrieved 2010-07-03.
  3. ^ Ohlhotst, Frank (January 13, 2009). "Bomgar Offer an Appliance for All Remote Support Needs". ChannelInsider. Retrieved 2010-07-03. {{cite news}}: Italic or bold markup not allowed in: |publisher= (help)
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