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City ticket office

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A city ticket office (CTO) is a storefront office for an airline, essentially a travel agency specializing in that particular carrier's flights.

City ticket offices were formerly very common: American Airlines once had 110. But as of 2007, few remain.[1]

The primary users of city ticket offices are business travelers buying premium fares and recent immigrants, who often pay in cash.[1]

Notes

  1. ^ a b Barbara De Lollis, "Airlines' city ticket offices still popular", USA Today 4/2/2007 [1]
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