Customer service advisor
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A customer service advisor, or CSA, (also customer service associate or customer service representative (CSR)) is a generic job title in the service industry.
Customer service advisors interact with customers to provide answers to inquiries involving a company's product or services. Qualifications for advisors include good communication, problem-solving, and computer skills.
CSAs held about 2.2 million jobs in 2006 with the majority of them in the insurance and banking industries.
Although earnings may vary, the median hourly average for CSAs in May 2012 was $14.64, in the US.
Customer Service Advisor Skills
First impressions are incredibly important. The moment you pick up the phone and begin communicating with a customer or client, you are being judged. Depending on the nature of their call, whether it’s a customer complaint, inquiry or transaction request, the way you immediately address, respond and converse with them will not only inform how the conversation develops, but their overall impression of you and the company you represent. There are five key customer service skills that define the best advisors:
- Ability to establish rapport with customers and clients over call.
- Problem solving
- Strong listening skills
- Strong commercial awareness
- Team working
Customer Service Advisor Salary
A Customer Service Advisor earns an average wage of $12.88 per hour. People in this job generally don't have more than 20 years' experience. Skills that are associated with high pay for this job are Customer Relationship Management (CRM), Customer Service Metrics, Microsoft Office, Customer Relations, and Oral / Verbal Communication.