Dialpad

From Wikipedia, the free encyclopedia
Jump to: navigation, search
Dialpad
Industry Telecommunications
Founded 2014
Headquarters San Francisco, CA
Key people
Craig Walker (businessman), CEO
Number of employees
120
Slogan Communications for the modern workplace
Website www.dialpad.com

Dialpad is an enterprise business phone solution built for the modern workplace. The platform was released on October 1, 2014[2] by the team that also built UberConference. The creator of Dialpad, Craig Walker, is also known for being the creator of Google Voice and Yahoo! Voice.

The platform offers messaging, voice, video, and conference calling in the cloud. Dialpad’s customers range from Fortune 500 multi-nationals like Motorola Solutions to startups like Uber. The service is built on the WebRTC framework and runs on a redundant global network of seven data centers across four continents.

Company History[edit]

Dialpad was funded in fall of 2013 by an initial investment of $3 million from Google Ventures and $15 million by Andreessen Horowitz and Google Ventures. In May 2015, the company was funded by an additional investment of $35 million by Amasia, Andreessen Horowitz, Felicis Ventures, Google Ventures, SoftBank, and Work-Bench. Staff is spread across offices in San Francisco, CA, San Jose, CA, New York, NY, San Antonio, TX, and Raleigh, NC.

Dialpad's executive team includes CEO Craig Walker (businessman), VP Telephony John Rector, VP Engineering Brian Peterson, VP Product Vincent Paquet, VP Marketing Morgan Norman, VP Sales Steve Milner, Head of Finance Steve LaCommare, Head of Design Omar Lee. Their first product, UberConference, launched at TechCrunch Disrupt,[1] the annual trade conference run by technology news source TechCrunch. UberConference was chosen as the best new product from a group of 30 startup entrants.

Dialpad is the company's core product, launched October 1, 2014 and integrated with Google Apps for Work.[2] On October 8, 2015, Dialpad launched a new Office 365 integration and open sign-ups for all businesses in the US.[3] In November 2015, Dialpad was one of eight companies selected to join the Google for Work Partner Program as a 'Recommended for Google Apps for Work' service.[4] The service is currently a preferred partner of Google, Microsoft and Sprint.

Features[edit]

Dialpad incorporates traditional PBX phone features into a cloud-based VoIP phone system.

Notable features include:

  • Attributed Call Transfer
  • Auto-attendant and IVR
  • Business SMS, MMS, & Group Messaging
  • Call Recording
  • Call Switching
  • Contact Profiles
  • Company Directory
  • Fax Support
  • Google Apps Integration
  • International Outbound
  • iOS & Android Apps
  • Local Telephone Numbers
  • Multi-Device Functionality
  • Office 365 Integration
  • Toll Free Numbers
  • Three-Way Calling
  • Video Calling
  • Visual Voicemail

Early history and name change[edit]

Dialpad Communications, founded in 1999 by Craig Walker, was an early pioneer in the Voice over IP industry. After spinning off from Serome Technologies in Seoul, Korea, Dialpad moved to Santa Clara, California in the United States. Dialpad's business model was to give free PC to Phone calls to the US and monetize traffic through advertising to the dialing client. This led to rapid international growth as Dialpad grew to over 14 million registered users in its first year.

In 2000, Dialpad raised $68 million in Series A and Series B rounds of venture capital financings from @Ventures, Serome, and Sterling Payot Capital, among others. When the internet bubble burst in 2000, Dialpad pivoted its business plan away from advertising and began charging a small per minute fee for international calls. The company became a profitable leader in the industry and was acquired by Yahoo! in June 2005.

Dialpad was succeeded by Yahoo! Voice later that year. On March 7, 2016, the startup Switch.co acquired the name and rebranded itself as Dialpad.

References[edit]