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Draft:Domestic & General

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  • Comment: The article says "[in 1982] the company began its journey"; the company went on a journey? The article is not currently written in an encyclopedic tone, and looks moreso like a press release documenting its history and previous partners. This subject could possibly be notable, but the article needs to slim down the puffery that is present, and stick to what the reliable, independent sources say. Please let me know when this is complete, and I'll do a re-review of the article. Utopes (talk / cont) 17:09, 9 September 2023 (UTC)

Founded in 1912, Domestic & General (D&G) is a multinational insurance and appliance care provider, headquartered in Wimbledon, London. It has around 16 million customers and protects 23 million home appliances.[1] – ranging from cookers and washing machines to boilers and televisions. D&G’s core markets span the United Kingdom, Europe, and Australia, and the business has a growing presence in the United States[2].

D&G is a specialist warranty provider[3], working with over 160 UK and international brands, including many global manufacturers, retailers and financial services clients.

History

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Domestic & General’s story began with its founder, Samuel William Copley, who was born in Huddersfield, England in 1859[4].

The company began its journey in 1912, insuring livestock during transit in Western Australia[5].

1912

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By 1912, Samuel Copley had become a successful land owner and was involved in property development, cattle-raising and public transport[6]. On his return to Great Britain and unable to find insurance for his cattle during transit, he formed the Western Australian Insurance Company (WAICO) in July of that year[7].

1914-1978

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WAICO expanded and started operating in London from 1914, which ultimately became the administrative head office of the business[8].

Over the years, D&G (and its sister companies) went on to deal in many products. But in 1950, it was the introduction of breakdown cover on televisions that proved to be a major business breakthrough[9].

1988-2013

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In November 2007, D&G again became privately owned when it was bought by Advent International[10].

2013-2021

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In December 2013, the business was bought by CVC – one of the world’s leading private equity and investment advisory firms[11]. In 2019, Abu Dhabi Investment Authority (ADIA) bought an investment in D&G, while CVC remained the majority shareholder[12]

From July 2016, Ian Mason held the position of CEO. Ian died suddenly of a heart attack[13] in April 2021 at the age of 59.

D&G is currently led by CEO Matthew Crummack[14], who joined the business in October 2021.

2021-2023

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D&G has opened a new office in the heart of Nottingham. This operations centre will bring £50 million of direct investment investment into the city and accommodates over 1000 employees[15].

Offices and Operations

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D&G operates across 12 markets and employs almost 3,000 people[16]. It has offices in:

  • Australia
  • France
  • Germany
  • Italy
  • Portugal
  • Spain
  • UK
  • USA

Partnerships with other brands

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D&G works with over 160 UK and international brands to provide insurance plans and aftercare for a wide range of household appliances, domestic products and consumer electronics. Brands include John Lewis[17], EDF[18], AO[19], Bosch[20], Sky[21] and Whirlpool[22].

D&G became a member of onHand in 2022, an initiative to engage employees in local volunteering and climate action[23]

Sponsorship

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Domestic & General (D&G) was the Official Warranty Provider to the Birmingham 2022 Commonwealth Games[24].

References

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  1. ^ Stevens, Ben (2020-05-29). "John Lewis partners with Domestic & General to offer exclusive insurance on tech products - Latest Retail Technology News From Across The Globe - Charged". Retrieved 2023-04-25.
  2. ^ "DOMESTIC & GENERAL USA HOLDINGS LIMITED overview - Find and update company information - GOV.UK". find-and-update.company-information.service.gov.uk. Retrieved 2023-05-12.
  3. ^ "How covering more can cost less". The Guardian. 2004-10-15. ISSN 0261-3077. Retrieved 2023-04-25.
  4. ^ YorkshireLive (2008-05-30). "Time to honour real hero of Town that bought itself". YorkshireLive. Retrieved 2023-05-12.
  5. ^ "Warranty giant D&G shelves plan for £1bn sale or float". Sky News. Retrieved 2023-05-12.
  6. ^ "Domestic & General hires bank to plot £1.5bn stock market return". Sky News. Retrieved 2023-05-03.
  7. ^ "DOMESTIC & GENERAL GROUP LIMITED overview - Find and update company information - GOV.UK". find-and-update.company-information.service.gov.uk. Retrieved 2023-05-03.
  8. ^ "CVC revs up £1.2bn sale of warranty giant D&G". Sky News. Retrieved 2023-05-12.
  9. ^ Farrell, Sean (2013-08-13). "Private equity firm CVC pays £750m for Domestic & General". The Guardian. ISSN 0261-3077. Retrieved 2023-05-12.
  10. ^ "Warranty giant D&G shelves plan for £1bn sale or float". Sky News. Retrieved 2023-05-12.
  11. ^ Farrell, Sean (2013-08-13). "Private equity firm CVC pays £750m for Domestic & General". The Guardian. ISSN 0261-3077. Retrieved 2023-05-03.
  12. ^ "Abu Dhabi Investment Authority buys 30% stake in D&G". Financial Times. 2019-07-10. Retrieved 2023-05-03.
  13. ^ "Over £400,000 raised in memory of alumnus Ian Mason to fund new Foundation Year scholarships". Support Cambridge. Retrieved 2023-04-25.
  14. ^ "Matthew Crummack, Domestic & General Group PLC: Profile and Biography". Bloomberg.com. Retrieved 2023-05-02.
  15. ^ Whittaker, Anna (2021-03-08). "Company to open new hub after student flats plan confirmed". NottinghamshireLive. Retrieved 2023-05-12.
  16. ^ "Warranty giant D&G shelves plan for £1bn sale or float". Sky News. Retrieved 2023-05-12.
  17. ^ "Protect Plus". John Lewis & Partners. Retrieved 2023-04-25.
  18. ^ "Boiler and Heating Cover | Maintenance and Support Plans| Boiler Insurance from £4.57pm". EDF. Retrieved 2023-04-25.
  19. ^ "Welcome to AO Care". www.ao-care.com. Retrieved 2023-04-25.
  20. ^ "Bosch Repair Service | Bosch UK". www.bosch-home.co.uk. Retrieved 2023-04-25.
  21. ^ "Sky Protect Device Insurance | Sky Help | Sky.com". www.sky.com. Retrieved 2023-04-25.
  22. ^ "Amdea Registration". whirlpool.registermyguarantee.com. Retrieved 2023-04-25.
  23. ^ "onHand - The Volunteer and Climate Impact Platform". onHand - The Volunteer and Climate Impact Platform. Retrieved 2023-04-25.
  24. ^ "About Domestic & General". Commonwealth Games - Birmingham 2022. Retrieved 2023-04-25.