|Founder||Janina Pawlowski and Chris Larsen|
|Headquarters||New York, New York, USA|
|Ignacio Alvarez, CEO; Richard Carrión, Executive Chairman; Camille Burckhart, CIO; Mariel Arraiza, SVP|
|Products||Savings accounts & CDs; referral to partners for Loan products|
Number of employees
|Part of Popular, Inc., which has 8,000 employees|
E-Loan, Inc. is a financial services company that offers its users access to partners that may be able to assist them in obtaining loans.
Eloan is a division of Banco Popular de Puerto Rico.
Eloan was founded by Janina Pawlowski and Christopher Larsen in 1996. Former co-workers at a California-based mortgage lender, Pawlowski and Larsen had disagreed with their supervisor’s on-the-job demands and decided to build their own mortgage business together. They took a chance on creating an online-based lending service, just as the Internet became ubiquitous. At the time, Eloan’s services included purchase and refinance mortgage loans, home equity loans, home equity lines of credit, and auto loans.
By mid-1997, the website, www.eloan.com, was launched. At the time it was the pioneer in online mortgage lending, with a Radically Simple value proposition at the time.
In 1998, declining interest rates boosted mortgage originations to $1.5 billion, a 70% increase. Online loans increased only by $4.2 billion. However, at the time, Eloan controlled 25% of the online lending market, making it the number-one online mortgage business in the world. Eloan received $25.4 million in venture capital funding from Sequoia Capital, Yahoo Inc., and Softbank Holdings Inc.
By August 1998, Eloan needed a capital injection to secure growth. The online lender was burning through $250,000 per month as it tried to retain 150 employees. The founders met with Intuit Corp, which offered $130 million to acquire Eloan. The deal would net Pawlowski and Larsen $10 million each and give them $16 million in Intuit stock. However, as part of the acquisition, Eloan shifted from an autonomous company to having a board of trustees in charge of the decision making.
In August 1998, Pawlowski approached Yahoo and negotiated to sell 23% of Eloan for $25 million. Though the offer was substantially less profitable than the Intuit deal, it effectively maintained Eloan’s autonomy. It also made Eloan Yahoo’s preferred mortgage site.
Recovery & Development
In 2002, Eloan established its headquarters in Pleasanton, California. It also created the E-loan Auto Fund One, a qualified special purpose entity that purchased prime auto loans from Eloan and then held them. For this entity, Eloan secured a $540 auto loan credit facility with Merrill Lynch. During this time, Eloan’s revenues from sales consisted of discounted cash flows, net of interest, service fees, and credit losses.
Eloan started using proprietary and commercially available licensed technology from fintech providers like Sun Microsystems, Cisco Systems, and Oracle. Eloan also began using automated credit filters and proprietary underwriting engine to lower the cost of the loan origination process. The use of licensed technology effectively helped bolster Eloan’s growth and reputation within the mortgage lending industry.
In 2003, Eloan formed Escrow Closing Services, Inc., a wholly owned subsidiary that provides mortgage closing services such as documentation preparation and signing, disbursement, and recording services. In 2004, Eloan originated more than $5 billion in mortgage loans. Most of those loans were fixed rate, and 70% were lines of credit. By the end of 2004, it employed 930 employees, had $121 million in assets, and $86 million in stockholder’s equity. It generated $135 million in annual revenue, and $822,000 in net income.
As of 2004, 17% of the company’s shares were owned by insiders. The largest shareholder, at 5.05%, was Christian Larsen, following by Harold Bonnikson at 1.28% and Matthew J. Roberts at .85%. In 2004, 38% of the company was owned by institutional holders. The largest institutional shareholders were Second Curve Capital at 7.77%, Wells Fargo & Co. at 5.11%, American Century Investment Mgmt at 2.11%, Rice, Hall, James, & Associates at 1.82%, and Gruber & McBaine Capital Management at 1.63%.
Banco Popular Acquisition
In August 2005, the Puerto Rico-based commercial bank, Banco Popular, acquired Eloan for $300 million. Banco Popular’s parent company, Popular Inc., known for being the largest financial institution in Puerto Rico had $46 billion in assets, more than 135 branches in the U.S., and more than 280 branches in Puerto Rico at the time it purchased Eloan.
The goal of the acquisition was to increase Eloan’s access to financial holdings, and therefore, its loan production capacity. With this increased lending capacity, both Popular and Eloan sought to capitalize on a cost advantage through economies of scale.
In October 2008, E-Loan's parent company, Popular, Inc. said E-Loan would no longer operate as a direct mortgage lender in 2009, but would continue to provide certificates of deposit and savings accounts. Operational, general and administrative support functions would be transferred to other Popular subsidiaries. The company subsequently moved its headquarters in 2009 from Pleasanton, California to Rosemont, Illinois.
Company officials said customers who have already obtained loans through E-Loan would not be affected as they were transitioned to another subsidiary of Popular.
Development After the Acquisition
In May 2017, Eloan deposit products transitioned to Popular Direct products. Both Eloan and Popular Direct are owned and operated by Banco Popular North America.
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Since its inception, E-Loan has garnered various awards for privacy and ease-of-use:
- Web Marketing Association's Web Awards Financial Services Standard of Excellence Award (2013)
- New Media Awards Standard of Excellence Award (2013)
- Interactive Media Award’s (IMA) Best In Class in the Banking Category (October 2013)
- Top Financial Company for Privacy by TRUSTe and the Ponemon Institute (April 2007)
- Ranked #3 in Privacy by The Customer Respect Group (August 2005) E-Loan was the only financial services company and the highest ranking online company to make the top ten.
- Safest Places On the Web. Computer World
- "Should she keep the baby". Forbes Magazine. 1999.
- "Popular Direct, Eloan".
- "E-Loan to Stop Direct Mortgage Lending but Will Maintain Loan Portal/Referral Business". Finovate.com. October 2008.
- The Guru Guide to Entrepreneurship: A Concise Guide to the Best Ideas. 1998.
- CIO: Web Business Section. October 1999. p. 128.
- "E-loan gets second round of funding".
- "E-Loan, Inc. Secures $540 Million Auto Loan Credit Facility With Merrill Lynch". June 2002.
- "Eloan, Inc SEC Filings" (PDF). June 30, 2002.
- "Eloan, Inc. 10-K SEC Filing". April 1, 2002.
- "Escrow Closing Services". 2003.
- "E-loan, Inc. Reports Fourth Quarter and Annual Results for 2004". February 2005.
- "Banco Popular Parent to Buy E-Loan for $300M". August 2005.
- "Popular, Inc. and E-LOAN, Inc. Announce Anticipated Closing of Merger". 2006.
- "Popular, Inc. 2008 Annual Report".