FCR (company)

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FCR
Formerly
First Call Resolution
Private
IndustryService
PredecessorComspan Call Center Services (2005-2007)
Founded2005
FoundersJohn Stadter, Matthew Achak
Headquarters,
US
Key people
  • John Stadter, CEO
  • Matthew Achak, President
[1]
ServicesOutsourced call centers
Number of employees
1,600
Websitewww.gofcr.com

FCR is an American outsource provider of call centers.[2] Based in Roseburg, Oregon, FCR was founded in 2005 as Comspan Call Center Services, a division of the communications company, Comspan. After the communications company was bought by a Canadian corporation, the call center was established as its own company by Comspan co-founder John Stadter and business partner Matthew Achak.[3]

FCR is one of the fastest growing businesses in Oregon and has been named one of the Top Workplaces by The Oregonian for four consecutive years since 2012.[4][5][6]

The company has over 60 clients in industries including financial, healthcare, retail, e-commerce, as well as start-ups and technology companies based in Silicon Valley.[7] FCR also works with insurance companies and other organizations during natural disasters including Hurricane Katrina.[1][8] FCR maintains a sales office in Seattle, WA and operates call centers throughout Oregon in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene and Independence, as well as in Great Falls and Butte, MT.[9][10]

FCR was recognized by Forbes.com as a Company To Watch, citing trends in the call center industry where companies make significant investments in human capital and technology to communicate more effectively with Millennials.[11]

FCR was written up by Business View Magazine in April 2018 as an innovative domestic based outsourcer of call center services.

References[edit]

  1. ^ a b Shadel, Jon. "Doing it Right". Oregon Business. Archived from the original on 2015-07-16. Retrieved July 15, 2015.
  2. ^ DeHaan, Peter (October 2, 2013). "First Call Resolution Recognized as Top Workplace in Oregon". Connections Magazine. Retrieved July 15, 2015.
  3. ^ Andrews, Garrett (October 21, 2013). "Roseburg News Review: Call Centers Dial Up Success In Roseburg". Oregon Public Broadcasting. NPR. Retrieved July 15, 2015.
  4. ^ Stiles, Greg (August 22, 2014). "Medford company joins Inc.Magazine's 5,000 fastest-growing list". Mail Tribune. Retrieved July 15, 2015.
  5. ^ "First Call Resolution". The Oregonian. Retrieved July 15, 2015.
  6. ^ "Oregon Top Workplaces 2015 - List of winners". TopWorkplaces. Retrieved 2016-02-01.
  7. ^ Sennick, Lou (May 17, 2014). "Help Wanted". The World. Retrieved July 15, 2015.
  8. ^ Aleshire, Ilene (September 5, 2013). "Call Center to open in Veneta, bringing estimated 180 jobs". The Register-Guard. Retrieved July 15, 2015.
  9. ^ "Jette, Emerson join First Call Resolution". The World. January 29, 2015. Retrieved July 15, 2015.
  10. ^ Nelson, Kassi (May 9, 2014). "Grants Pass call center hiring dozens of employees". NBC. Retrieved July 15, 2015.[permanent dead link]
  11. ^ Strategy, Moor Insights and. "The Four Big Trends In The Communications Marketplace For 2016". Forbes. Retrieved 2016-02-01.