|Industry||Healthcare Support Services Management|
|Headquarters||St. Clair Shores, MI, United States|
|Paul Fayad, CEO; Dan Bowen, President|
|Services||Foodservice, Facility Management|
HHA Services is a privately held, American-owned company, providing food and facilities management services for hospitals and long term care communities in the United States. It is headquartered in St. Clair Shores, Michigan.
|This section needs additional citations for verification. (May 2011)|
HHA Services, originally Hospital Housekeepers of America, was founded in 1974 by Daniel W. Bowen, Jr. in Detroit, MI. The company diversified in 1982 and founded Consolidated Building Services to provide janitorial service to medical office buildings, clinics and commercial buildings.
In 1983, Medical Pest Control was founded to provide pest control services to healthcare clients. Bowen Educational Systems was developed to provide training programs that were sold throughout the country.
By 1985, HHA Services had become one of the largest building service contractors in South East Michigan.
In 1987, Paul Fayad developed Envirocor software for use in Housekeeping applications.
In 1990, expanded to become a national healthcare contract management company, and subsequently Consolidated Building and Medical Pest Control were sold. The firm was renamed HHA Services to better reflect our diversity of services. Dan Bowen Jr. retired and Paul Fayad was appointed President/CEO. Dan Bowen, III became Executive Vice President.
1999, began its Total Quality Management program. HHA web site is launched.
2000, Paul Fayad and Dr. Allen May form Video Artists and begins development of custom training videos for HHA Services' employees. The first Customer Service video is produced.
2003, has a three-part Customer Service Series for healthcare service departments and continues to make new videos each year.
2005, launched its Food & Nutrition Division.
2007, released new Mission and Vision statements.
HHA Services offers support service management in the areas of Plant Operations/Maintenance, Housekeeping, Laundry, Patient Transportation, Security and Food Services including Patient Dining, Senior Dining, Clinical Nutrition, Retail Food Service and Consulting.