LanguageLine Solutions is an American company headquartered in Monterey, California. It provides on-demand and onsite language interpretation and document translation services worldwide for law enforcement, healthcare organizations, legal courts, schools, and businesses in over 240 languages. LanguageLine has more than 28,000 clients, including 13 of North America's top 14 medical facilities, 18 of the top 20 insurance companies, eight of the top 10 commercial banks, and thousands of government agencies. LanguageLine is the largest interpretation services provider in the world.
The company's global workforce includes more than 9,000 professional interpreters who handle more than 36 million calls each year.
In addition to phone interpreting, the company also offers video remote and onsite interpreting, translation and localization services, and language proficiency testing and training.
Today LanguageLine Solutions is a leading, rapidly-growing, business emphasizing integrity, innovation, excellence, and tolerance. They compete with other language specialists like Straker translations, One Planet, and Spot On Interpreting.
As of this edit (May 16th, 2019) TransPerfect has a 2.9 star rating (out of 5) for employee satisfaction on Glassdoor.
In its earlier years, the company was known as CALL (Communication And Language Line) and was formed by Jeff Munks and Michael McFerrin. Jeff Munks was a San Jose, California, policeman Michael McFerrin mastered the Vietnamese language as a US Marine stationed in Vietnam during the Vietnam War. He returned to Northern California and worked as a refugee advocate. The two men founded Language Line Services in 1982 to help police officers communicate with 65,000 Vietnamese refugees.
AT&T acquired the service on February 14, 1990,as a strategic business unit. AT&T Language Line Services received significant investments in technology and interpreter quality, creating standards for the emerging telephone interpreting industry. For a decade, the company served as a vital resource for business, government and health care clients who faced changing demographics and state and federal laws and regulations in the 1990s.
In 1999, the company became an independent entity, today known as LanguageLine Solutions. The organization that began as a pioneer of the telephone interpreting business broadened its offerings to serve the increasingly complex market. In addition to phone interpreting, the company also offers video remote and onsite interpreting, translation and localization services, and language proficiency testing and training.
Scott W. Klein was named CEO on June 21, 2012.
On September 16, 2016, LanguageLine Solutions was acquired by Teleperformance, the worldwide leader in outsourced omnichannel customer experience management. Teleperformance has stated that LanguageLine will continue to operate as a stand-alone business, headquartered in Monterey, California.
- "Munks, Jeffrey". China Education Resources Inc. Reuters.com. Reuters. Retrieved 1 December 2011.
Mr. Munks was a co-founder of Language Line Services, a company which allows interpreters in 140 languages to be available via the telephone to support virtually any application.
- Beers, David (8 June 1986). "Tower of Babel". San Francisco Examiner.
- Munks, Jeff. "Jeff Munks". Spoke Software. Retrieved 29 November 2011.