Matrix management is an organizational structure in which some individuals report to more than one supervisor or leader, relationships described as solid line or dotted line reporting. More broadly, it may also describe the management of cross-functional, cross-business groups and other work models that do not maintain strict vertical business units or silos grouped by function and geography.
Matrix management was introduced in the 1970s.
For example, by having staff in an engineering group who have marketing skills and who report to both the engineering and the marketing hierarchy, an engineering-oriented company produced "many ground-breaking computer systems." This is an example of cross-functional matrix management, and is not the same as when, in the 1980s, a department acquired PCs and hired programmers.
Often senior employees, these employees are part of a product-oriented project manager's team but also report to another boss in a functional department. A senior employee who may have worked previously for an advertising agency, designing ads for computers, may now be part of a marketing department at a computer company, but be working with an engineering group. This is often called cross-functional matrix management.
Companies that have multiple business units and international operations, upon closer inspection may apply matrix structures in different ways.
Examples of using matrix management:
- Digital Equipment Corporation founder Ken Olsen spawned and popularized Matrix Management.
- ABB Group, formed from a 1988 merger and followed by "an ambitious acquisition program." Guiding this was a corporate structure whereby "local operations were organized within the framework of a two-dimensional matrix."
As for why the term is not publicly and formally affiliated with large numbers of corporations, a 2007 book about how "matrix management made a big splash in the 1970s" said that, "for the most part... companies using matrix structures tend to keep quiet about it."
Regarding earlier years, when it worked, the New York Times praised "consensus building that may have once helped Digital become the nation's second-largest computer maker" (after IBM). The same article noted the cutting of 20,000 jobs, and that what worked with the PC market didn't work as well with larger systems, such as Alpha.
This does not take away from what, a week earlier, the same author wrote: "It fostered internal competition and resulted in many ground-breaking computer systems like the PDP and VAX lines."
Matrix Management 2.0
In 2004, despite matrix management having become disfavored,, Nokia made an attempt at using a form of it, later described as "matrix management 2.0". The focus is intended to be "leading without authority" so that "no one functional leader is in charge."
- Christopher A. Bartlett and Sumantra Ghoshal writing on matrix management in the Harvard Business Review, quoted a line manager saying “The challenge is not so much to build a matrix structure as it is to create a matrix in the minds of our managers”.
- “Designing Matrix Organizations That Actually Work” Jay R. Galbraith says “Organization structures do not fail, but management fails at implementing them successfully.” He argues that strategy, structure, processes, rewards and people all need to be aligned in a successful matrix implementation.
- “Making the Matrix Work: How Matrix Managers Engage People and Cut through Complexity”, Kevan Hall identifies a number of specific matrix management challenges in an environment where accountability without control, and influence without authority, become the norm:
- Context - ensure that people understand the reasoning behind the matrix
- Cooperation - improve cooperation across the silos, but avoid bureaucracy and having too many people involved
- Control - avoid centralization, build trust, empower people
- Community – focus on the "soft structure" of networks, communities, teams and groups
- Marvin R. Gottlieb (2007). The Matrix Organization Reloaded: Adventures in Team and Project Management. ISBN 0275991334.
- "Types of Matrix Organizational Structure".
- "What are the 4 Types of Organizational Structures?".
- Glenn Rifkin (July 15, 1994). "COMPANY NEWS: Big Charge To Be Taken By Digital". NYTimes.com.
- CIO. April 1991. p. 66 https://books.google.com/books?id=sAUAAAAAMBAJ.
.. the explosion of stand-alone PCs in the '80s .. ensuing rise of departmental computingMissing or empty
- John Markoff (November 15, 2005). "Microsoft Enters the High-Performance Computing Fray". NYTimes.com.
- Neff, Kristin M.; White, Ralph D. "REDEFINING PROJECT MANAGEMENT IN A MATRIX ENVIRONMENT" (PDF).
- Seet, Daniel. "Power: The Functional Manager’s Meat and Project Manager’s Poison?", PM Hut, February 6, 2009. Retrieved on March 2, 2010.
- "early use of matrix management"Edgar H. Schein (2010). DEC Is Dead, Long Live DEC: The Lasting Legacy of Digital Equiment Corporation. ISBN 1458777677.
- gives MM components without using the term itself.Win Hindle, DEC sr. VP (2008). "Ken's Leadership".
- Glenn Rifkin. The Ultimate Entrepreneur: The Story of Ken Olsen and Digital Equipment Corporation.
- Kettinger, William J.; Marchand, Donald A. (February 2002). "Leveraging Information Locally and Globally: The Right Mix of Flexibility and Standardization" (PDF).
- Glenn Rifkin (July 20, 1994). "BUSINESS TECHNOLOGY: Digital Shows Doctrine the Door". The New York Times.
- "The Demise of Nokia—A Cautionary Tale of Restructuring Gone Wrong".
- 9780988334205: Matrix Management 2.0(TM) Body of Knowledge. ISBN 978-0988334205.
- Matrix management: not a structure, a frame of mind. Barlett CA, Ghoshal S, Harvard Business Review [1990, 68(4):138-145]
- Galbraith, J.R. (1971). "Matrix Organization Designs: How to combine functional and project forms". In: Business Horizons, February 1971, 29-40.
- “Making the Matrix Work: How Matrix Managers Engage People and Cut Through Complexity”, by Kevan Hall ISBN 1904838421 | ISBN 978-1904838425 |
- Understanding Matrix Management (John Wiley, CBS MoneyWatch
- Matrix Management Reinvented – The New Game in Town Matrix Management Reinvented: Book 1 - The New Game In Town (Paula K. Martin, 2015, International Matrix Management Institute, ISBN 0988334216
- Successful Organizational Structure (Tara Duggan)