Procedure (business)

From Wikipedia, the free encyclopedia

A procedure is a document that instructs workers on executing one or more activities of a business process.[1] It describes the sequence of steps, and specifies for each step what needs to be done, often including when the procedure should be executed and by whom.[2]

Organizations typically document procedures in their published Policy and Procedures guide, or their Standard Operating Procedure guide. For example all airlines provide their pilots a S.O.P which holds all the information regarding flying. While procedures typically detail high level steps, a Work Instruction would provide more detail, for example the tools to use and how precisely to use the tools to carry out the procedure.[3] [4]


  1. ^ "The Key Difference Between a Policy, Process, & Procedure (and Why it Matters For Your Business!) - SweetProcess". SweetProcess. 2013-04-19. Retrieved 2017-01-25.
  2. ^ "ISO 9001 Documentation - What is required? | 9001 Council". Retrieved 2017-01-25.
  3. ^ "What is a Work Instruction?". 2018-09-15. Retrieved 2019-11-20.
  4. ^ "Implementing an ISO 9001 Quality Management System" (PDF). 2019-09-17. Retrieved 2019-09-17.