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Procedure (business)

From Wikipedia, the free encyclopedia

A procedure is a document that instructs workers on executing one or more activities of a business process.[1] It describes the sequence of steps, and specifies for each step what needs to be done, often including when the procedure should be executed and by whom.[2]

Organizations typically document procedures in their published policy and procedures guide, or their standard operating procedure (S.O.P.) guide. A procedures manual or procedural manual typically gathers together a number of procedures used within an organisation,[3] or for a specific set of functions.[4] For example all airlines give their pilots a S.O.P which holds all the information regarding flying. While procedures typically detail high level steps, a Work Instruction would provide more detail, for example the tools to use and how precisely to use the tools to carry out the procedure.[5][6]


  1. ^ "The Key Difference Between a Policy, Process, & Procedure (and Why it Matters For Your Business!) - SweetProcess". SweetProcess. 2013-04-19. Retrieved 2017-01-25.
  2. ^ "ISO 9001 Documentation - What is required? | 9001 Council". www.9001council.org. Retrieved 2017-01-25.
  3. ^ Collections Trust, Developing a documentation procedural manual, accessed 28 June 2023
  4. ^ Keene State College, Purchasing Manual, updated 30 October 2017, accessed 28 June 2023
  5. ^ "What is a Work Instruction?". 2018-09-15. Retrieved 2019-11-20.
  6. ^ "Implementing an ISO 9001 Quality Management System" (PDF). 2019-09-17. Retrieved 2019-09-17.

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