Remote infrastructure management
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Remote infrastructure management (RIM) refers to remotely managing information technology (IT) hardware and software, such as workstations (desktops, laptops, notebooks, etc.), servers, network devices, storage devices, IT security devices, etc. of a company. In this sense it has nothing to do with normal infrastructure.
Major sub-services included in RIM are:
- Service desk / Help desk
- Proactive monitoring of server and network devices
- Workstation Management
- Server Management
- Storage management
- Application support
- IT security Management
See also
- Information Technology Infrastructure Library
- Network monitoring
- Network performance management
- Systems management
- Comparison of network monitoring systems
References
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