The SKS process is a framework of Stop/Keep-doing/Start that is used to collect or categorize feedback.
You can ask customers or colleagues:
- What should I stop doing?
- What should I keep doing?
- What should I start doing?
Alternatively, you can develop conclusions and present them using a traffic light icon as the activities that an organization should stop (red light), continue (yellow light), or start (green light).
- Beck, Catherine; D'Elia, Paul; Lamond, Michael (September 14, 2014). Easy and Effective Professional Development: The Power of Peer Observation to Improve Teaching (1 ed.). London: Routledge. ISBN 978-1138023918.
- DeLong, Thomas. "Three Questions for Effective Feedback". Harvard Business Review. Harvard Business Review. Retrieved 21 January 2016.
- Korostoff, Kathryn. ""Mission: Possible": A Structured Approach to Qualitative Analysis". Research Rockstar. Research Rockstar. Retrieved 21 January 2016.
- Derby, Esther; Larsen, Diana (2006). Agile Retrospectives: Making Good Teams Great! (1 ed.). Pragmatic Bookshelf. ISBN 978-0977616640.