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ServiceMax
Company typePrivate
IndustrySoftware as a service
Founded1999
HeadquartersPleasanton, California
Key people
David Yarnold (CEO), Athani Krishnaprasad (Co-Founder), Hari Subramanian (Co-Founder)
ProductsField Service Management Software
Websitehttp://servicemax.com/

ServiceMax is a private company and a provider of cloud-based field service management solutions for technicians, managers and executives.[1][2][3][4][5][6][7][8][9][10] ServiceMax offers on-demand solutions that automate operational planning such as workforce optimization, advanced scheduling and dispatch, parts logistics, inventory and depot repair, and installed base entitlements.[3][4] The company has offices in Pleasanton, California; Austin, Texas; Bangalore, India; Tokyo, Japan; Sydney, Australia and London, England.[4]

Products & Services

ServiceMax’s platform is built on SalesForce force.com cloud technology.[1][2][4][11][12][13] ServiceMax’s cloud-based, mobile-ready field service software solution[14] supports companies across industries to manage contracts, scheduling and parts. It also provides SaaS (Software as a Service) mobile and cloud solutions for parts logistics, work order management, communication and analytics accessible through mobile devices. Customers include communications, technology, industrial equipment, medical devices, and utilities industries.[2][3][11]

In January 2016, ServiceMax introduced[15] Connected Field Service, an Internet of things (IoT) solution that connects machines directly to the technicians who service them. In April 2016, the company introduced[16] Service Performance Metrics, a measurement framework for using field service data to optimize and govern business activity. Customers include communications, technology, industrial equipment, medical devices and utilities industries.[2][3][11] As of January 2016, the ServiceMax platform includes[17] mobile, cloud, Internet of things and web offerings.

History

Maxplore Technologies was founded[18] by Athani Krishnaprasad and Hari Subramanian in the late 1990s as a consulting company focusing on customer relationship management. A client requested Maxplore build a field service module on the Salesforce platform. The project took 2 weeks and in 2007, was entered in the “AppExchange Challenge” at the Dreamforce[19] conference. The project won $2 million in funding[20] from Emergence Capital and went on to win the Force Million Dollar Challenge in 2008[8][10] when the company changed its name to ServiceMax.[21]

Investors

As of 2016, ServiceMax has received[22] $204 million in funding. The company completed a $82 million Series F round[23] in August 2015 led by PremjiInvest and GE. In March 2014, the company received[24] $71 million in Series E funding led by Meritech Capital Partners. In November 2012, ServiceMax received[25] a $27 million Series D funding round. In June 2011, the company received[26] $14 million in Series C funding led by Mayfield Fund. In April 2010, ServiceMax received[27] $8 million in Series B funding led by Trinity Ventures.

See also

References

  1. ^ a b Christina Farr (November 7, 2013). "Field service software provider ServiceMax pulls in $27M, plots global expansion". Venture Beat. Retrieved October 23, 2013.
  2. ^ a b c Shira Ovide (March 11, 2013). "Meet the New Mobile Workers". "The Wall Street Journal". Retrieved October 23, 2013.
  3. ^ a b c "ServiceMax, Inc". Inside View. Retrieved October 23, 2013.
  4. ^ a b c d Michael Carney (May 21, 2013). "ServiceMax's SaaS platform could make training technicians and replacing software a thing of the past". Pando Daily. Retrieved October 23, 2013.
  5. ^ Bruce Rogers (June 10, 2013). "CEO David Yarnold Has Field Service Automation Company ServiceMax on Fast Track". Forbes. Retrieved October 23, 2013.
  6. ^ Leena Rao (April 13, 2010). "SaaS Field Service Software ServiceMax Raises $8 Million From Salesforce And Others". Tech Crunch. Retrieved October 23, 2013.
  7. ^ Leena Rao (June 8, 2011). "SaaS Field Service Software ServiceMax Raises $14M From Mayfield, Salesforce And Others". Tech Crunch. Retrieved October 23, 2013.
  8. ^ a b Indrajit Sen (July 6, 2011). "Cloud Talk: ServiceMax builds an iPad app in just 2 weeks with Force.com". Developer Force. Retrieved October 23, 2013.
  9. ^ Kent Bernhard Jr (November 7, 2012). "Daily deals: VCs seed cloud with $27M for ServiceMax". Upstart Business Journal. Retrieved October 23, 2013.
  10. ^ a b P.J. Jakovljevic. "Inside Look at the Success of Cloud Field Service Provider ServiceMax—Part 1". Technology Evaluation Centers. Retrieved October 23, 2013.
  11. ^ a b Dave Yarnold (June 25, 2013). "3 ways 'forgotten industries' are being transformed with tablets". TabTimes Tablet Biz. Retrieved October 23, 2013.
  12. ^ James Furbush (April 2013). "How iPads and a field service app transformed McKinley Equipment". Search Consumerization. Retrieved October 23, 2013.
  13. ^ William Feldman; Patti Feldman (July 8, 2013). "Apps to streamline your workday". Contractor. Retrieved October 23, 2013.
  14. ^ https://techcrunch.com/2016/03/15/salesforce-takes-on-servicemax-with-new-field-service-product/
  15. ^ http://www.cio.com/article/3022803/internet-of-things/servicemax-automates-field-service-with-the-internet-of-things.html
  16. ^ http://diginomica.com/2016/04/26/servicemax-brings-performance-metrics-to-field-service/
  17. ^ http://www.itbusinessedge.com/blogs/it-unmasked/servicemax-partners-with-ptc-to-tie-iot-to-field-service.html
  18. ^ http://www.vccircle.com/news/technology/2015/08/28/premjiinvest-leads-82m-investment-round-servicemax
  19. ^ https://www.salesforce.com/dreamforce/DF16/
  20. ^ http://www.salesforce.com/company/news-press/press-releases/2008/11/081103-1.jsp
  21. ^ http://diginomica.com/2015/05/13/box-wants-to-be-more-like-salesforce/
  22. ^ https://www.crunchbase.com/organization/servicemax/funding-rounds
  23. ^ http://www.recode.net/2015/8/26/11618062/servicemax-closes-82-million-round-led-by-premji-and-ge
  24. ^ https://www.crunchbase.com/organization/servicemax/funding-rounds
  25. ^ http://venturebeat.com/2012/11/07/field-service-software-provider-servicemax-pulls-in-27m-plots-global-expansion/
  26. ^ https://www.crunchbase.com/organization/servicemax/funding-rounds
  27. ^ https://www.crunchbase.com/organization/servicemax/funding-rounds
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