|Founder||Ted and Doris Isaacson|
Number of locations
|Rick Isaacson, CEO|
Rick Forster, President
John Sooker, COO & EVP
John Baker, CFO
Jeff Fields, CIO & VP
Matt Preston, VP & Chief Legal Officer
Number of employees
|450 (Corporate), 1700+ Franchises|
Servpro is a franchisor of fire and water cleanup and restoration franchises in the United States and Canada. The franchise system provides localized services as well as large scale disaster recovery. It is headquartered in Gallatin, Tennessee.
Ted and Doris Isaacson launched Servpro Industries in 1967 as a painting business in Sacramento, California. With a background in cleaning and restoration, they transformed the company into a franchisor of cleanup and restoration specialists. After selling its first franchise in 1969, Servpro continued to grow, acquiring the Bristol-Myers Domesticare Division and its 175 franchises in 1979, and developing a highly-regarded national franchise.
Servpro relocated the corporate headquarters from Sacramento to Gallatin, Tennessee in 1988. At the time of the relocation, Servpro consisted of 647 franchises. The company sold its 1,000th franchise in 2000.
To accommodate their growth, the Servpro headquarters moved to a facility of 140,000 square feet (13,000 m2) in 2005, which was expanded to 200,000 square feet (19,000 m2) in 2014. In 2015, 2016, 2017 & 2019, The Tennessean listed Servpro as one of Tennessee's top workplaces.
Servpro consists of more than 1,700 franchises in the United States and Canada.
In March 2019, the Blackstone Group acquired a majority stake in Servpro Industries, LLC, for an amount reportedly exceeding $1 billion USD according to the Wall Street Journal. The Isaacson family reinvested and maintains minority ownership. Sue Steen (former CEO) and Randy Isaacson (former President) retired, and Rick Isaacson was promoted from EVP to Chief Executive Officer of SERVPRO. Rick Forster was promoted to President. John Sooker was promoted from National Accounts Division Manager to COO & EVP. Matt Preston was promoted to Chief Legal Officer & VP. John Baker remained CFO. Jeff Fields remained CIO and became VP.
Servpro provides residential and commercial water, fire, mold cleanup, and restoration services. Specialty services are provided by many franchises, such as biohazard cleanup, document restoration, electronics restoration, dry cleaning, and reconstruction.
Large-scale disaster recovery
Despite the franchise structure of numerous relatively small entities, Servpro has the capacity and organizational competence to respond to large-scale disasters, including major corporate and government contracts after Hurricane Katrina in 2005 and Hurricane Ike in 2008. Servpro was contracted for drainage and restoration by government, commercial entities and numerous households after the 2010 Tennessee floods. Similarly, Servpro was involved in restoration and reconstruction after Superstorm Sandy.
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