Talk:Ebuyer/Archives/2014

Unsubstantiated Claims

Regarding this:

1 MAY 2012 - NEW EBUYER SCAM begins to come to light. Currently, some new members get 'Fraud Protection' emails immediately after completing a purchase, asking them to scan and submit sensitive personal data to Ebuyer, like passport ID, and utility bills. Then, after 'clearing', the customers for 'security', and holding up the order for up to 48 hours, Ebuyer asks the customer to 'resubmit' their order, only to find that the prices have increased. Ebuyer then sites 'ordering of new stocks' for the price increases.

""I paid £789.55 for a high quality monitor. Then I received two emails. The first said my order had been cancelled and the second said I would have to send a passport photo and utility bill for security reasons as a new customer. I phoned eBuyerUKs customer support and was told the order was not cancelled, but put on hold pending the security check. I photographed the documents and emailed them to eBuyerUK. The next day I received an email to say I had passed the security check and could now reorder. Reorder? I'd been told my order had just been put on hold. When I tried to reorder, the monitor was still on the website - for £55 more! I phoned customer services to plead my case but they are experts in fobbing people off. After being put on hold a few times, the eBuyer rep tried to justify the price hike and suggested the monitor specification had been raised (but she could not say in what respect). Then she said the price had gone up because eBuyer had had to pay more for a new batch (again, she admitted after questioning that she was speculating). She would not put me through to someone who had discretion to waive the extra and suggested that I just pay the extra. So after half an hour on the phone I gave up. I said I'd make a complaint about both eBuyer reps I spoke to, but what's the point? I confirmed with the manufacturer that the specification had not changed, then bought the same monitor from another vendor for £791.15. It arrived the next day with free P&P and no fuss." source: http://www.resellerratings.com/store/Ebuyer_UK

There is only one reported incident on that page from one customer, dated from 2010. No response from the company on the subject, and no further allegations by any other customers.

Would it be right to assume that it may have been a story, or even if true clearly a one off and so possibly could be reworded. Not trying to paint ebuyer in a good light, but would be odd if this can be included but alot of the criticism over peta is not allowed.

Neople 28/06/2012 13:26 (bst) (sorry if I've messed anything up, very rarely that I edit pages, italics appears to only work part of time for me :P)

I would suggest any person who doubts the poor customer relations of Ebuyer and wish to get some facts in respect of the way information is withheld/misrepresented, in respect of the review process alone,carry out a simple test as many have done before and you will see for yourself — Preceding unsigned comment added by 86.139.46.47 (talk) 10:59, 14 October 2012 (UTC)

Ebuyer (UK) Ltd as with most organisation are good selling you products, the real test of a company is when you as a customer have a problem with an item you have bought from them, then you will find out how mendacious this organisation truly are link: http://www.yell.com/b/Ebuyer+%28UK%29+Ltd-Internet+Services-goole-DN147UW-5791184/ — Preceding unsigned comment added by 82.27.250.136 (talk) 13:42, 14 October 2012 (UTC) Another Link: http://forums.thedigitalfix.com/forums/archive/index.php/t-618077.html — Preceding unsigned comment added by 86.162.173.224 (talk) 23:05, 15 October 2012 (UTC) A heads Up Link:http://www.sheffieldforum.co.uk/archive/index.php/t-624317.html Link:http://forums.moneysavingexpert.com/showthread.php?t=4149417&page=2 Link:http://urbanhorizon.wordpress.com/2008/10/27/warning-dont-order-from-e-buyer-review-of-ebuyercom/ http://forums.v3.co.uk/showthread.php?s=3405348d5cd330113b73fe8cfc781e59&t=67393 More Ebuyer (UK) Ltd Fails link :http://www.channelregister.co.uk/2012/07/11/ebuyer_asa/ — Preceding unsigned comment added by 86.128.15.247 (talk) 19:33, 17 October 2012 (UTC) Link: http://www.pcpro.co.uk/forum/viewtopic.php?f=15&t=349327