Talk:Webloyalty/Archives/2016

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It seems that Webloyalty has been editing this page. See the edit made 19:03, 25 April 2010 by Mary,Webloyalty. Davidwiz (talk) 01:18, 7 June 2010 (UTC)

I've openly represented myself as affiliated with Webloyalty in accordance with Wikipedia guidlines. As explained before, my objective is simply to add some background and updated information about Webloyalty so that the article is more neutral and factual which is the objective of Wikipedia. At the very least, a few more facts should be cited about Webloyalty so that readers can recognize the Webloyalty programs when they come across them online (see Bloomberg Business Week,DMNews.com June 10, 2008 and DMNews.com July 30, 2008) and updated information should be added with Webloyalty's response to the Senate Commerce Committee report that was cited seven months ago in the "Criticism" section (see CBS8.com). I hope we can collaborate and reach an agreement on the addition of more facts so that the article is more neutral and more updated. Mary,Webloyalty (talk) 10:42, 29 June 2010 (UTC)Mary,Webloyalty

Exactly what do you want added? — e. ripley\^talk 17:47, 19 July 2010 (UTC)

I have removed two references emanating from forums from this article. A reminder that forums are not reliable sources and have no function as references. Bretonbanquet (talk) 17:50, 19 July 2010 (UTC)

The stuff about the Senate Commerce investigation could also use some brushing up. — e. ripley\^talk 17:51, 19 July 2010 (UTC)

I am Mary of Webloyalty (I've had to change my user name since the use of the Webloyalty company name in my prior name was a violation). I'd like to recommend additions to the article that would make the article more informative and relevant to consumers (e.g.some consumers may not be familiar with the Webloyalty company name, but most would be familiar with the membership club names). First, it should be noted that in addition to the UK Shopper Discounts program, Webloyalty owns and operates multiple membership clubs that provide travel and shopping discounts and travel protection programs in both the United States and Europe. In the United States these clubs are Reservation Rewards, Shopper Discounts & Rewards, Complete Savings and Travel Values Plus. In Europe, these clubs are Shopper Discounts & Rewards and My Time Rewards in the UK, Remises and Reductions in France and Shoppen und Sparen in Germany (Webloyalty Announces European Expansion).Second, it would be of great service to consumers to know Webloyalty's customer service contact information in the event they want to cancel a membership or receive a refund. Webloyalty has a strict no-hassle membership cancellation policy and provides refunds to consumers upon request (Webloyalty Press Release). The contact information is as follow: United States - 800-732-7031 or customerservice@webloyalty.com, United Kingdom - 0800 731 9935 or customerservice@webloyalty.co.uk, France - 0800 908 444 or serviceclient@remisesetreductions.fr, Germany - 0800 589 0649 or kundenservice@shoppenundsparen.de. Third, to enhance the neutrality and fairness of the article, it should make note in the article that as of January, 2010, Webloyalty adopted the practice of requiring consumers to re-enter their full credit card number (Webloyalty Press Release). Thanks for taking the time to review my recommendations. If you have questions or need more information, just let me know. Mary610 (talk) 21:30, 21 July 2010 (UTC)

Hi Mary, I'll add some of this to the article when I can later this evening. Thank you for working within Wikipedia's systems and policies. If you have more data about the company itself that would be good, too. For instance, any history information, or other services offered, or such as that, that would help balance the article so it's not all about the investigation. — e. ripley\^talk 21:32, 21 July 2010 (UTC)

Here is a brief history of Webloyalty: Webloyalty was founded in 1999 and is headquartered in Norwalk, Connecticut. The company has approximately 325 employees across the United States and Europe. The original premise for Webloyalty was to bring the cross-selling from retail environments onto the Internet. The company started offering online membership programs or clubs to consumers through partnerships with online retail, travel and subscription companies. In 2008, Webloyalty expanded its offerings by acquiring Lift Media, a shopping cart abandonment company formerly based in San Francisco, CA (DMNews.com June 10, 2008). Later that same year, Webloyalty acquired Incentive Networks™, an online loyalty marketing platform (DMNews.com July 30, 2008). Webloyalty owns and operates online membership clubs which offer consumers access to approximately 60,000 dining, 25,000 shopping and 10,000 attraction discounts. Much like AAA, consumers join Webloyalty clubs to access these discounts as well as additional travel protection benefits such as roadside assistance and trip delay and lost luggage protection. Thanks again for taking the time to review the information I provided and your effort to ensure the article is fair and balanced. Mary610 (talk) 21:52, 21 July 2010 (UTC)

I just saw that an editor pointed out on the Shopper Discounts & Rewards article that the current Category for this article was incorrect - i.e. it was changed on July 17 by Beefheart36 from "Internet Marketing Company" to "Internet Marketing Company/Consumer Fraud". Beefheart36 did the same thing on July 17 to this Webloyalty article. This Webloyalty article's category should be edited back to it's original category, "Internet Marketing Company" for same reason given for the most recent category edit on the Shopper Discounts & Rewards page. Also, this Webloyalty article would be more neutral and balanced if there was more content included about Webloyalty's history and description of it's actual membership programs. I've provided this information previously on this discussion page. Thanks. Mary610 (talk) 18:19, 7 August 2010 (UTC)