User talk:Tskillin/Zendesk
Software and services
[edit]Zendesk develops and markets software for customer service,[1] sales, and other customer interactions.[2] Zendesk generates customer support tickets from social media posts or customer inquiries.[3][4] The ticket is then assigned to a customer service agent to respond to.[4] Programmed "triggers" and "automations" do something with the ticket based on the passing of time or the actions of a customer service agent.[4] Users can view and organize tickets, as well as generate reports or analytics.[4] It also supports self-help tools like forums.[4][5]
References
[edit]- ^ Linecker, Adelia (December 12, 2019). "Not Succeeding? You're Trying Too Hard, Says Top Tech CEO". Investor's Business Daily. Retrieved October 2, 2020.
- ^ LeBlanc, Nadine; Manusama, Brian (June 8, 2020). "Critical Capabilities for the CRM Customer Engagement Center": 18–19.
{{cite journal}}: Cite journal requires|journal=(help) - ^ Thomas, R.; McSharry, P. (2015). Big Data Revolution: What farmers, doctors and insurance agents teach us about discovering big data patterns. Wiley. ISBN 978-1-118-94372-4. Retrieved October 2, 2020.
- ^ a b c d e Jacob, Cedric (2017). Mastering Zendesk : master the art of providing effective IT services to your customers by leveraging Zendesk. Birmingham, UK: Packt Publishing. pp. 8–18, 249. ISBN 978-1-78646-104-9. OCLC 971255709.
- ^ Roush, Wade (August 4, 2010). "Xconomy: Making Customer Support Sexy: Zendesk's Help Desk Lovefest". Xconomy. Retrieved October 2, 2020.