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1 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

2 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

3 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

4 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

5 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

6 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

7 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

8 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

9 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

10 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

11 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

12 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

13 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

14 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

15 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

16 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

17 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

18 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

19 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

20 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

21 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

22 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

23 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

24 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

25 Reference#: Name: Phone#: Email:

PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over)

RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP =

No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT:

TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter

> > > > > > > > > > > > > > > > > > > >

CASE CLOSED (Y/N): y For FUP (Y/N):

(optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others:

CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y

jguyfg

[edit]

<html> <head> <title>AKuMa`</title> <style type="text/css"> </style> </head> <body>

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<a href=" http://ui.linksys.com/files/WRT54G/v8/8.00.0/ " target="MainFrame" class="navigation2"> WRT54G </a> <a href=" http://ui.linksys.com/files/WRT300N/0.93.9/ " target="MainFrame" class="navigation2" > WRT300N </a> <a href=" http://ui.linksys.com/files/WAP54G/v3/3.01/Setup.htm " target="MainFrame" class="navigation2"> WAP54G </a> <a href=" http://ui.linksys.com/files/WGA54AG/1.01/ " target="MainFrame" class="navigation2"> WGA54G </a> <a href=" http://ui.linksys.com/files/BEFSR41/v4/1.04.05/Setup.htm " target="MainFrame" class="navigation2"> BEFSR41 </a> <a href=" http://ui.linksys.com/files/BEFW11S4/v1-v2-v3/1.43.1/ " target="MainFrame" class="navigation2"> BEFW11S4 </a> <a href=" http://ui.linksys.com/files/WET54G/v3/2.07/ " target="MainFrame" class="navigation2"> WET54G </a> <a href=" http://ui.linksys.com/files/WRE54G/v3/2.01.12/ " target="MainFrame" class="navigation2"> WRE54G </a> <a href=" http://dvo-stats/l2s/files/WRH54G/ " target="MainFrame" class="navigation2" > WRH54G </a> <a href=" http://ui.linksys.com/files/WUSB54GC/WLAN_WUSB54GCv1_060724_v1.html" target="MainFrame" class="navigation2" > WUSB54GC </a> <a href=" http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=3765&p_created=1152250919&p_sid=SLD7_f7j&p_accessibility=0&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NDgzJnBfcHJvZHM9MSZwX2NhdHM9MTcyMSwxNzIzJnBfcHY9MS4xJnBfY3Y9Mi4xNzIzJnBfc2NmX2xhbmc9MSZwX3BhZ2U9MQ**&p_li=&p_topview=1 " target="MainFrame" class="navigation2"> XBOX </a>

<a href=" http://infocenter/dev/agentportal/cms2/files/Flash/OS%20Simulators/Windows%20XP%20SP2%20Simulation.htm" target="MainFrame" class="navigation2" > WinXP SP2 </a> <a href=" http://infocenter/dev/agentportal/cms2/files/Flash/OS%20Simulators/Windows%20Vista%20Simulation.htm" target="MainFrame" class="navigation2" > Vista </a> <a href=" http://infocenter/dev/agentportal/cms2/files/Flash/OS%20Simulators/MacOSXLeopardOSSim_080108_v1-2.htm" target="MainFrame" class="navigation2" > Mac OS X </a> <a href=" http://infocenter/dev/agentportal/cms2/files/Flash/OS%20Simulators/Windows%202000%20Simulation.htm" target="MainFrame" class="navigation2"> Win2000 </a> <a href=" http://infocenter/dev/agentportal/cms2/files/Flash/OS%20Simulators/Windows%20XP%20SP1%20Simulation.htm" target="MainFrame" class="navigation2"> WinXP SP2 </a> <a href=" http://infocenter/dev/agentportal/cms2/files/Flash/OS%20Simulators/Windwos%20ME%20Simulation.htm" target="MainFrame" class="navigation2"> Windows ME </a> <a href=" http://infocenter/dev/agentportal/cms2/files/Flash/OS%20Simulators/Windows%2098SE%20Simulation.htm" target="MainFrame" class="navigation2"> Windows 98SE </a>


by: akuma`

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</body> </html>

WORK RECORDS

[edit]

LINKSYS NO. - 1800-326-7114 / 1800-546-5797 RMA - 2757 COBO - 362023 if disconnected 866-606-1866 AV / DMA - 866-509-7452 SUPPORTRIX NO. 362065

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