Vertex (company)

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Limited Company
IndustryUtilities, call centers
HeadquartersLondon, UK
Key people
Gavin James - Global CEO
Andrew Jornod, CEO, Vertex North America (Utilities)
ProductsBusiness Process Outsourcing, Customer Management Outsourcing

Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.[1][2] Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996.[3] In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital, GenNx360, Knox Lawrence International) for £217m.[4]

Vertex services include:


In 2008, Vertex made a move into the US by acquiring the utilities outsourcing business from Alliance Data.[5] The price was approximately $50m.

Vertex acquired domestic Indian call centre operator and BPO provider Shell Transource Limited in 2010.[6] Terms of the deal were not disclosed.

Since 2011, Vertex has sold off multiple business units:

  • In September 2011, Vertex sold their UK private sector business to Capita plc for approximately £40 million.[7]
  • In December 2011, local managers bought out the Australian call-center business (financial terms were not disclosed).
  • In June 2012, Vertex sold their UK public sector business to Serco for approximately £55 million.[8]
  • Capita plc acquired Vertex Financial Services, a UK mortgage software and services company, in July 2015 for £35m.[9]

Following these sales, the only significant parts of Vertex that remain are the US utilities business and the India domestic call-center business.


  1. ^ Dey, Iain (17 September 2006). "Liberata joins £400m contest for Vertex". Retrieved 1 April 2012.
  2. ^ "Vertex Group Limited". Hoover's. Retrieved 1 April 2012.
  3. ^ "United Utilities - Our recent history".
  4. ^ "United Utilities announces the sale of Vertex to Oak Hill Capital, GenNx360 and Knox Lawrence International".
  5. ^ "Alliance Data Systems to sell utility services business".
  6. ^ "Vertex bets big on domestic BPO market, to hire 14, 000 people in 2 years". The Economic Times. 7 June 2011. Retrieved 1 April 2012.
  7. ^ "Capita to acquire Vertex's private sector division".
  8. ^ "Serco targets UK public sector by acquiring Vertex for £55.5m".
  9. ^ "Capita buys rival Vertex for £35m".

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