West Corporation

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West Corporation
Public
Traded as NASDAQWSTC
Industry

Unified Communications Interactive Services Specialized Agent Services Telecom Services

Safety Services
Headquarters Omaha, Nebraska, USA
Key people

Tom Barker - Chief Executive Officer

Nancee Berger - President and Chief Operating Officer

Jan Madsen - Chief Financial Officer and Treasurer

David Treinen - Executive Vice President, Corporate Development and Planning

Rod Kempkes - Chief Administrative Officer

David Mussman - Executive Vice President, General Counsel

[1]
Revenue Increase $2.6 billion USD (2012[2]
Number of employees
26,430 (2013) [3]
Website west.com

West Corporation is a publicly traded telecommunications services provider based in Omaha, Nebraska.[4]

Affiliates[edit]

West Corporation operates under two segments: Communications Services and Unified Communications to provide customer contact services, conferencing services, event services and emergency call operations.[5][6] Intrado supports emergency call operations, Intercall is the world’s largest conferencing service provider,[citation needed] and Televox offers healthcare products and communications support in commercial markets.[7][8] West also holds an office at the Wisconsin Trade Center in Middleton, Wisconsin.

History[edit]

Gary and Mary West co-founded WATS Marketing of America in 1978.[9] The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986.[9] Gary West joined West Teleservices one year later as chairman.[9]

During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds.[9] West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.[9]

In November 1996, West went public with 2,000 employees.[9]

In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC.[9] The following year, West acquired conferencing company InterCall and ConferenceCall.com.[9][10]

In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group.[9] Gary and Mary West continued to maintain 25 percent of the company.[9]

In January 2015, West announced the sale of its agent services businesses to Alorica for approximately $275 million in cash.[11] The sale closed in early March 2015. [12]

Name history[edit]

West Teleservices changed its name to West Corporation on Jan. 1, 2001.[13] The company name had been West TeleServices Corporation from November 1996 through 2000.[9][13]

Acquisitions[edit]

Since 2002, West Corporation has invested approximately $2.7 billion in strategic acquisitions.[9]

West has acquired:

  • Tel Mark Sales —2002[9]
  • Dakotah Direct —2002[9]
  • Attention LLC —2002[9]
  • InterCall —2003[9]
  • ConferenceCall.com — October 2003 [10]
  • Worldwide Asset Management — September 2004[14]
  • ECI Conference Call Services — November 2004[4]
  • Sprint Conferencing — May 2005[15]
  • Intrado — April 2006[16]
  • Raindance Communications — April 2006[17]
  • InPulse Response Group — October 2006[18]
  • CenterPost Communications — February 2007[19]
  • TeleVox Software — March 2007[20]
  • Omnium Worldwide — April 2007[21]
  • HBF Communications — April 2008[22]
  • Genesys Conferencing — May 2008[23]
  • Stream 57 - January 2010[24]
  • SKT Business Communication Solutions — March 2010[25]
  • Holly Connects — May 2010[26]
  • TuVox — July 2010[27]
  • Specialty Pharmacy Network – February 2011[28]
  • POSTcti — February 2011[29]
  • Twenty First Century Communications — February 2011[30]
  • Unisfair — March 2011[31]
  • HyperCube – November 2011[32]
  • Smoothstone IP Communications – June 2011[33]
  • SchoolMessenger - April 2014[34]
  • GroupCast Messaging, LLC - November 2014[35]
  • Magnetic North - November 2015[36]

Awards[edit]

  • June 2006 Frost & Sullivan Award for Product Differentiation Innovation in Outsourced Communication Solutions[37]
  • April 2013 National College and West Corporation & Business Solutions Distinguished Community Employer[38]

References[edit]

  1. ^ http://www.west.com/about-us/executive-team/.  Missing or empty |title= (help)
  2. ^ "WSTC Key Statistics". Yahoo! Finance. Retrieved 11 July 2013. 
  3. ^ "WSTC Profile". Yahoo! Finance. Retrieved 11 July 2013. 
  4. ^ a b "COMPANY NEWS; WEST TO BUY ECI CONFERENCE CALL SERVICES". The New York Times. Retrieved 11 July 2013. 
  5. ^ "WSTC Profile". Yahoo! Finance. Retrieved 11 July 2013. 
  6. ^ "International Customer Care Facilities". West Corporation. Retrieved 11 July 2013. 
  7. ^ "InterCall Acquires Unisfair". Elearning. Retrieved 11 July 2013. 
  8. ^ "Company Overview of TeleVox Software, Inc.". Businessweek. Retrieved 11 July 2013. 
  9. ^ a b c d e f g h i j k l m n o p "West Corp.'s public offering puts a face on behind-the-scenes operations". Omaha.com. Retrieved 11 July 2013. 
  10. ^ a b "West Buys ConferenceCall.com for $38.5 Million". Direct Marketing News. Retrieved 11 July 2013. 
  11. ^ "Alorica Announces Strategic Acquisition of West Corporation's Agent Services Businesses". Retrieved 20 August 2016. 
  12. ^ "Alorica Completes Acquisition of West Corporation's Agent Services Businesses, Including ARM". Retrieved 20 August 2016. 
  13. ^ a b "WEST CORP. /Omaha, Nebraska Firm With Low Profile Enjoying High Growth". Investors.com. Retrieved 11 July 2013. 
  14. ^ "West Corp. to Buy Worldwide Asset.". HighBeam Research. Retrieved 11 July 2013. 
  15. ^ "COMPANY NEWS; WEST WILL PAY $207 MILLION FOR SPRINT'S CONFERENCING UNIT". The New York Times. Retrieved 11 July 2013. 
  16. ^ "West completes Intrado acquisition". Denver Business Journal. Retrieved 11 July 2013. 
  17. ^ "West Corporation Completes Raindance Acquisition and Updates 2006 Guidance". TMCnet.com. Retrieved 11 July 2013. 
  18. ^ "Petra Announces the Sale of InPulse Response Group". Business Wire. Retrieved 11 July 2013. 
  19. ^ "West Corporation to Acquire TeleVox Software and CenterPost Communications". TMCnet.com. Retrieved 11 July 2013. 
  20. ^ "West Completes Acquisition of TeleVox". TMCnet.com. Retrieved 11 July 2013. 
  21. ^ "In Brief: Neb. Outsourcer West Sets Buyout.(West Corp.)(Omnium Worldwide Inc.)(Brief article)". HighBeam Research. Retrieved 11 July 2013. 
  22. ^ "Company Overview of HBF Group, Inc.". Businessweek. Retrieved 11 July 2013. 
  23. ^ "West Buys Genesys Conferencing". TMCnet.com. Retrieved 11 July 2013. 
  24. ^ "InterCall Asserts Vision for Virtual Events with Acquisition of Stream57". Intercall. Retrieved 3 October 2014. 
  25. ^ "West Corporation to Bolster Unified Communications Offering with Acquisition of SKT Business Communication Solutions". Business Wire. Retrieved 11 July 2013. 
  26. ^ "West Corp. Buys Holly Connects". Mergers & Acquisitions. Retrieved 11 July 2013. 
  27. ^ "West Interactive Acquires TuVox". EON: Enhanced Online News. Retrieved 11 July 2013. 
  28. ^ "West Corporation Reports Fourth Quarter and Full Year 2010 Results and Provides 2011 Guidance". Reuters. Retrieved 11 July 2013. 
  29. ^ "InterCall Acquires POSTcti". Business Wire. Retrieved 11 July 2013. 
  30. ^ "West Corporation Acquires Twenty First Century Communications". Business Wire. Retrieved 11 July 2013. 
  31. ^ "InterCall Expands Its Streaming Services Portfolio with Acquisition of Unisfair". Business Wire. Retrieved 4 April 2014. 
  32. ^ "West Corp. acquires HyperCube". Longmont Times-Call. Retrieved 11 July 2013. 
  33. ^ "West Corporation Completes Acquisition of Smoothstone IP Communications". Business Wire. Retrieved 2 August 2013.
  34. ^ "SchoolMessenger Acquired by West Corporation". edSurge. Retrieved 14 April 2014. 
  35. ^ "SchoolMessenger Announces Acquisition of SchoolReach". SchoolReach. Retrieved 3 Nov 2014. 
  36. ^ Advisors, Q. "Q Advisors Represents Magnetic North in its Acquisition by West Corporation". www.prnewswire.com. Retrieved 2016-07-07. 
  37. ^ "West Corporation Receives Frost & Sullivan Award for Product Differentiation Innovation in Outsourced Communication Solutions". PRNewswire. Retrieved 11 July 2013. 
  38. ^ "West Corporation Awarded for Support of National College ISE Program". National College. Retrieved 11 July 2013. 

External links[edit]