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Thegooduser, I would say that it sounds like a display driver issue of some kind. You may want to investigate the driver version and options; latest update and/or a previous stable version. Often, companies such as Dell have custom update software and/or support websites where you can find the correct hardware drivers, that would be the first place to consider. Elizium23 (talk) 03:50, 18 January 2020 (UTC)[reply]
Thegooduser, have you contacted Dell's customer support department, or at least consulted their online portal? They may have some discussion forums where this is a known bug. At least you could contact a CSR who might be aware of your issue. If it is a hardware issue, I hope you are under warranty! Elizium23 (talk) 21:30, 19 January 2020 (UTC)[reply]
It could be a hardware issue where the LCD screen intermittently loses connection with the lower half of the laptop, and you just see the back-light. I suggest you hook up to an external monitor as a test. If the problem goes away, that's a good indication that this is the issue. Unfortunately, if this is the problem, there's no quick fix. You might find keeping the laptop open at a certain angle makes this less likely to happen, but every time you close and reopen it you are likely to make the problem worse. Ultimately, you either have an expensive repair or replacement to consider, since the display could fail permanently at any time. NonmalignedNations (talk) 13:28, 20 January 2020 (UTC)[reply]
