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m Dating maintenance tags: {{Deadlink}}
Well, this link was completely a dead link and the users no longer dealing with same services I inserted exactly a same new company with same services offered, their credentials about them everything with a fresh link in it
Tags: Reverted COI template removed
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{{Multiple issues
|{{advert|date=March 2015}}
{{more citations needed|date=January 2017}}
}}
{{Use Indian English|date=April 2014}}
{{use dmy dates|date=February 2014}}
{{Infobox company
{{Infobox company
| name = Tata Business Support Services
| name = Orpiv Technologies ( Call center and BPO)

| logo = Tata Business Support Services Logo.png
| logo = https://www.google.com/imgres?imgurl=https%3A%2F%2Fwww.startus.cc%2Fsites%2Fdefault%2Ffiles%2Fstyles%2Fcompany_profile_cover%2Fpublic%2Fnew-logo_0.png%3Fitok%3D0tDqUHCe&imgrefurl=https%3A%2F%2Fwww.startus.cc%2Fcompany%2Forpiv-technologies&tbnid=BfqXaHifD4HkjM&vet=12ahUKEwjbv9Tx_t7uAhVDMSsKHaiPB6YQMygbegUIARDLAQ..i&docid=-vqmrjtjfaIblM&w=2393&h=1797&itg=1&q=orpiv%20technology&ved=2ahUKEwjbv9Tx_t7uAhVDMSsKHaiPB6YQMygbegUIARDLAQ
| type = [[Private Limited company|Private Limited]]
| type = [[Private Limited company|Private Limited]]
| location_city = [[Hyderabad]]
| location_city = [[Baramulla]]
| foundation = 2004
| foundation = 2014
| area_served = Worldwide
| area_served = Worldwide
| key_people = Srinivas Koppolu
| key_people = Furkan Wani
| industry = [[Business process outsourcing]]
| industry = [[Business process outsourcing]]
| services = Customer LifeCycle Management services
| services = Customer LifeCycle Management services
| num_employees = 23,000 (31 August 2015)
| num_employees = 250+ (10 FEB 2021)
| homepage = {{URL|https://conneqtcorp.com/in/}}
| homepage = {{URL|https://callcenter.orpiv.com/}}
}}
}}


'''Orpiv Technologies has 7 years tremendous experience in the call center and outsourcing industry. We offer aligned inbound, outbound and sales calling facilities to our clients with satisfactory results. With Orpiv, you have the rare opportunity to redefine the process of communicating with your customers. Cutting-edge technology does not replace a human voice at the other end of the line. With year-round coverage and a wide range of call center services at your disposal, you’ll never miss a call or business opportunity.
'''Tata Business Support Services Ltd''' (Tata BSS) is a wholly owned subsidiary of [[Tata Sons]], providing outsourced contact centre services to large telecommunications operators, Internet service providers, DTH service providers and online travel agencies amongst other domestic (Indian) and international clients. Tata BSS is among the third party outsourced customer service providers in [[India]], serving domestic as well as international customers. With facilities across 21 "global delivery centres" that accommodate 23000+ employees.
All call center BPO related solutions including Inbound calling, outbound calling, Appointment setting, Cold calling, Telesales, web chat services, and much more services just a click away.


call-center, Indian call center solutions, Outsource calling solutions, Call center services, call center solutions, calling solution,
⚫
Tata BSS provides inbound and outbound services (voice and non-voice) in English (for US and Indian geographies) and 14 regional Indian languages from its Indian centres. The centres in the US offer inbound customer care services, email support, [[cross-selling]] and [[up-selling]] services to industries including [[e-commerce]], healthcare & travel.
inbound-calling, indian-call-center-solutions, outbound-calling, outsourcing,cold calling, tele sales, web chat, appointment setting


==History==

Tata Business Support Services was founded in 2004<ref name=ET2014>http://articles.economictimes.indiatimes.com/2014-02-26/news/47705528_1_tata-sons-tata-business-support-services-contact-centre-services {{deadlink|date=August 2020}}</ref> as a wholly owned subsidiary of [[Tata Sons]], the holding company of the Tata Group.<ref name=ET2014/>
Mumbai 20 November 2017: Quess Corp Limited ("Quess"), India’s leading integrated business services provider, announced today that it has signed a definitive agreement with Tata Sons and Tata Capital to acquire a 51% stake in Tata Business Support Services ("TBSS"). Tata Sons will hold the remaining 49%. The transaction is expected to close in the next few weeks, subject to the fulfilment of customary closing conditions. Shortly after closing, following the conclusion of the appropriate regulatory formalities, the company is also expected to rebrand itself to showcase its new corporate identity.


⚫
Tata BSS provides inbound and outbound services (voice and non-voice) in English (for US and Indian geographies) and 14 regional Indian languages from its Indian centres. The centres in the US offer inbound customer care services, email support, [[cross-selling]] and [[up-selling]] services to industries including [[e-commerce]], healthcare & travel.
==Operations==
==Operations==
⚫
On 07 May 2019, Orpiv had 15+ clients across the globe. Over 85% of its workforce is into sales and customer service.
[[File:Tata BSS Delivery center-2 in Hyderabad.jpg|thumb|Tata BSS Delivery center-2 in Hyderabad]]
⚫
Locations: Orpiv has global presence with offices and 21 development centres in India, US and Europe.
⚫
On 31 March 2014, Tata BSS had 45+ clients across the globe. Over 85% of its workforce is into sales and customer service.
⚫
Locations: Tata BSS has global presence with offices and 21 development centres in India, US and Europe.


Tata BSS manages its operations in a hub & spoke model, distributed throughout India. Over 1.2 million customers connect every day. In recent years, the company has begun shifting part of its operations from the core hub in Hyderabad to its secondary hub in Pune, India.
Orpiv manages its operations in a hub & spoke model, distributed throughout India. In recent years, the company has begun shifting part of its operations from the core hub in Srinagar to its secondary hub in Banglore, India.


In November 2017, Business services provider Quess Corp acquired Tata Business Support Services (TBSS) for Rs 153 crore . It will own 51% of the Hyderabad-headquartered company, with Tata Sons holding the remaining stake.

Read more at:
//economictimes.indiatimes.com/articleshow/61731553.cms


==Products & Services==
==Products & Services==
⚫
Orpiv provides customer retention, acquisition and administration services, digital marketing, analytics, research and HR/payroll services to companies which are keen on increasing their customer base, retain high value customers and protect their brand reputation.
[[File:Pune Headquarters of Tata BSS.png|thumb|Pune Headquarters of Tata BSS]]
⚫
Tata BSS provides customer retention, acquisition and administration services, digital marketing, analytics, research and HR/payroll services to companies which are keen on increasing their customer base, retain high value customers and protect their brand reputation.


One of its known products is Genesys, a proprietary integrated insurance platform which combines CRM and policy management for third party auto-insurance.
One of its known products is Genesys, a proprietary integrated insurance platform which combines CRM and policy management for third party auto-insurance.
Line 48: Line 38:
Service lines include billing inquiry support, customer service, customer retention, customer experience management, customer life cycle management, data services, lead generation, product help desk, technical support and order management and new-age channels of digital marketing and analytics. Major industries served are Telecom, utilities, hospitality, media, entertainment, travel, retail, healthcare and manufacturing.
Service lines include billing inquiry support, customer service, customer retention, customer experience management, customer life cycle management, data services, lead generation, product help desk, technical support and order management and new-age channels of digital marketing and analytics. Major industries served are Telecom, utilities, hospitality, media, entertainment, travel, retail, healthcare and manufacturing.


==Initiatives==
[[File:Tata BSS Chennai Office.jpg|thumb|Tata BSS Chennai Office]]
'''Affirmative Action & Impact Sourcing'''
Tata BSS is an avid supporter of Affirmative Action and hence employs huge number of SC/ST community people in their operations thereby making a huge impact on the society. 17% of total employees belong to this community. Tata BSS also employs large number of women and underprivileged people in their rural centres thus making a huge impact on the societal development. Employment and employability are the key focus areas for societal well-being. The organisation has recently won Mother Teresa Award for their CSR practices. With 8 rural centres, Tata BSS employs almost 1/3rd of the total rural BPM workforce of India.


'''Sambhavana'''
Tata BSS’ Free Employability Training Program has trained 7,570 people, who are absorbed by Tata BSS and other companies.

'''Learn while you Earn'''
Tata BSS targets specific villages with higher proportion of SC/ST (AA) candidates and hires from colleges/ campus BPO and takes them up on rolls – with an aim to provide earning opportunity to students who have additional burden of supporting their families. Also Tata BSS works with NGOs and Govt. agencies for hiring from differently abled sections of the society.

'''Dedicated CSR Committee'''
2% of the net profits of the organisation annually is allocated for CSR in the proportion of 60:40 wherein 60% of the budget is spent on up-skilling the contract staff & 40% is spent on providing immediate relief to the disadvantaged sections of the society. The dedicated CSR committee ensures agility in responding to natural calamities and incidents. Participation in Uttarakhand flood relief, Tata Engage volunteering week, AA vendor data tracked and AA dashboards and moving to rural locations with higher AA population are some of the key focus areas of community support.


==Employees==
==Employees==
⚫
Orpiv has a total of 250+ employees as of 10 Feb 2021, of which 33% were women. Tata BSS received Affirmative Action award from the TATA group and its workforce consists of over 17% employees representing the under-privileged classes of the society. Over 85% of its workforce is into providing services in sales and customer service.
[[File:Tata BSS Kolkata Office.jpg|thumb|Tata BSS Kolkata Office]]
⚫
Tata Business Support Services has a total of 23000+ employees as of 31 August 2015, of which 33% were women. Tata BSS received Affirmative Action award from the TATA group and its workforce consists of over 17% employees representing the under-privileged classes of the society. Over 85% of its workforce is into providing services in sales and customer service.


The overall attrition rate is amongst the lowest in the BPO industry standing at 8% per month for 12 months ending 31 March 2014.
The overall attrition rate is amongst the lowest in the BPO industry standing at 8% per month for 12 months ending 31 March 2019.


During FY 2013-14, Tata BSS received approximate 40,000 applications from prospective employees and had a gross addition of 9,600 employees.


'''List of CEOs'''
'''List of CEOs'''
Mr. Furkan Tawfeeq Wani serves as the MD & CEO.
Mr. Munjuluri Nagabhushana Rao served as the MD & CEO from September 2005 till November 2012. In the interim periods, COOs served as the Managing Director in charge. In February 2014, Mr. Srinivas Koppolu took over as the Managing Director & CEO of the company.


==External links==
==External links==
{{Commons category}}
{{Commons category}}
* {{Official website|http://www.tata-bss.com}}
* {{Official website|http://www.callcenter.orpiv.com.com}}


==References==
==References==
<ref>https://clutch.co/profile/orpiv</ref>
{{reflist}}
<ref>https://www.goodfirms.co/company/orpiv</ref>

{{Tata Group}}

[[Category:Tata Group]]

Revision as of 09:38, 10 February 2021

Orpiv Technologies ( Call center and BPO)
Company typePrivate Limited
IndustryBusiness process outsourcing
Founded2014
Headquarters
Baramulla
Area served
Worldwide
Key people
Furkan Wani
ServicesCustomer LifeCycle Management services
Number of employees
250+ (10 FEB 2021)
Websitecallcenter.orpiv.com

Orpiv Technologies has 7 years tremendous experience in the call center and outsourcing industry. We offer aligned inbound, outbound and sales calling facilities to our clients with satisfactory results. With Orpiv, you have the rare opportunity to redefine the process of communicating with your customers. Cutting-edge technology does not replace a human voice at the other end of the line. With year-round coverage and a wide range of call center services at your disposal, you’ll never miss a call or business opportunity. All call center BPO related solutions including Inbound calling, outbound calling, Appointment setting, Cold calling, Telesales, web chat services, and much more services just a click away.


call-center, Indian call center solutions, Outsource calling solutions, Call center services, call center solutions, calling solution, inbound-calling, indian-call-center-solutions, outbound-calling, outsourcing,cold calling, tele sales, web chat, appointment setting


Tata BSS provides inbound and outbound services (voice and non-voice) in English (for US and Indian geographies) and 14 regional Indian languages from its Indian centres. The centres in the US offer inbound customer care services, email support, cross-selling and up-selling services to industries including e-commerce, healthcare & travel.

Operations

On 07 May 2019, Orpiv had 15+ clients across the globe. Over 85% of its workforce is into sales and customer service. Locations: Orpiv has global presence with offices and 21 development centres in India, US and Europe.

Orpiv manages its operations in a hub & spoke model, distributed throughout India. In recent years, the company has begun shifting part of its operations from the core hub in Srinagar to its secondary hub in Banglore, India.


Products & Services

Orpiv provides customer retention, acquisition and administration services, digital marketing, analytics, research and HR/payroll services to companies which are keen on increasing their customer base, retain high value customers and protect their brand reputation.

One of its known products is Genesys, a proprietary integrated insurance platform which combines CRM and policy management for third party auto-insurance.

Service lines include billing inquiry support, customer service, customer retention, customer experience management, customer life cycle management, data services, lead generation, product help desk, technical support and order management and new-age channels of digital marketing and analytics. Major industries served are Telecom, utilities, hospitality, media, entertainment, travel, retail, healthcare and manufacturing.


Employees

Orpiv has a total of 250+ employees as of 10 Feb 2021, of which 33% were women. Tata BSS received Affirmative Action award from the TATA group and its workforce consists of over 17% employees representing the under-privileged classes of the society. Over 85% of its workforce is into providing services in sales and customer service.

The overall attrition rate is amongst the lowest in the BPO industry standing at 8% per month for 12 months ending 31 March 2019.


List of CEOs Mr. Furkan Tawfeeq Wani serves as the MD & CEO.

Wikimedia Commons has media related to Tata Business Support Services.

References

[1] [2]

  1. ^ https://clutch.co/profile/orpiv
  2. ^ https://www.goodfirms.co/company/orpiv
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