IQor

iQor is one of the world's largest business process outsourcing companies. iQor provides third-party collections, accounts receivable management, and customer service. Although its headquarters ..are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia, and they were one of the first in the business process outsourcing (BPO) industry to expand into the Philippines. .

iQor is privately owned—by Huntsman Gay Global Capital—and the company's management team. iQor acquired RMS in 2010, which was headquartered in Bethlehem, PA.

External links

• BusinessWeek: Call-Center Jobs That Pay $100K a Year
• ARM and Call Center Firm, IRMC, Becomes iQor
• iQor
• Guggenheim Investment Management Enters Call Center Industry with Purchase of iQor

iQor Holdings US Inc.

Shoots v. iQor Holdings US Inc. Court File No. 0:15-cv-00563-SRN-SER

Staff: Stephen Nicksic Attorneys: Tim C. Selander, Rachhana T. Srey, Ashley Thronson

This is a lawsuit to recover straight time and overtime pay for call center workers employed by iQor. The Amended Complaint we filed on April 3, 2015 alleges that iQor uses a timekeeping system called TimeQey that systematically underpays workers employed as contact center agents, customer care agents, collections agents, new business agents, student loan agents, and sales agents (collectively, “CCAs”). More specifically, the Amended Complaint alleges that iQor’s timekeeping system does not pay CCAs for time when their computers are “idle” for two minutes or more, regardless of whether CCAs performed compensable work or should otherwise be paid for the time. In addition, the Amended Complaint alleges that iQor failed to compensate CCAs for the full duration of their rest breaks. The Amended Complaint seeks to recover unpaid wages at CCAs’ regular pay rate, known as straight-time wages, unpaid overtime wages, and other damages and penalties.

Nichols Kaster is working on this matter with attorneys Douglas L. Micko and Vildan Teske of Teske, Micko, Katz, Kitzer & Rochel, PLLP.

If you worked as a CCA—regardless of location—and were scheduled to work more than 40 hours in a week at least once in the past three years, you may have a claim for unpaid overtime wages. To assert a claim for overtime wages, you must complete a Consent Form and return it to us immediately for filing with the Court.

Even if you were not scheduled to work more than 40 hours at any time in the past three years, you may still have a claim for straight-time wages. Contact our case clerk, Stephen Nicksic at 612-256-3241 (or toll free at 877-448-0492 ext. 241) or snicksic@nka.com to learn more about these claims.

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Case Status Updates

Updated 12/14/2015

iQor Holdings US Inc. Update We are halfway through the judicial notice period, and so far, the collective has grown to over 1,400 contact center agents. We are excited by this response rate and welcome all of the new participants.

Updated 12/08/2015

iQor Holdings Update The notice period is in full swing, and more contact center agents join the case with each passing day. Over 1,100 individuals have opted into the case since the start of the notice period in mid-November. If you have questions about the case or how to join, please contact our case ... Read More »

Updated 11/30/2015

iQor Holdings US Inc. Update The Court authorized notice of this lawsuit to be sent to all iQor contact center agents who used TimeQey for timekeeping purposes at any time from October 19, 2012 to December 31, 2014. Notice was sent via regular postal mail and email on Friday, November 13, 2015. We are excited to ... Read More »

Updated 10/27/2015

iQor Holdings US Inc. Update On October 19, 2015, the Court issued an Order granting our Motion for Conditional Collective Action Certification and denying iQor’s motion to have the case dismissed on the pleadings.On October 19, 2015, the Court issued an Order granting our Motion for Conditional Collective Action ... Read More »

Updated 07/13/2015

iQor Holdings US Inc. Update On June 25, 2015, we filed a Motion for Conditional Collective Action Certification. The purpose of this motion is to request that the Court allow us to bring a federal claim for unpaid overtime compensation on behalf of all Contact Center Agents who worked for iQor in the last three years ... Read More » What Time Frame Is Covered?

The statute of limitations for overtime claims under federal law is two or three years from the date the employee’s consent form is filed with the Court. The statute of limitations for the various state law claims vary by state.

Do I Have To Pay Anything?

You do not have to pay anything to participate in the lawsuit. The attorneys involved in this case are handling it on a contingency basis, which means the attorneys will only be paid if the lawsuit is successful in obtaining relief either through a settlement or a final judgment, and that payment of attorneys’ fees and costs will only come out of that settlement or final judgment.

What About Retaliation?

The law protects you from retaliation for asserting your rights, and if you suffer retaliation, you may be able to assert additional claims. If you currently work for iQor and you feel you are the victim of retaliation for participating in this lawsuit, contact us immediately.

How Long Will This Case Take?

The Court has not yet issued a scheduling order in this matter. The length of this kind of lawsuit varies from case to case, but they typically last two to three years.

How Do I Learn More?

To learn more about this case, feel free to contact the case clerk, Stephen Nicksic at snicksic@nka.com or call toll free at (877) 448-0492, ext. 241.

How Can I Help?

We are interested in speaking with anyone who has worked for iQor as a CCA at any location in the United States within the last three years to learn more about the TimeQey system and iQor’s policies. You may contact our case clerk, Stephen Nicksic at snicksic@nka.com or call toll free at (877) 448-0492, ext. 241.