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Touch2Success
Touch2Success is an e-commerce software provider based in Stoke-On-Trent, United Kingdom with operating branches in Chennai (India) and New Cairo (Egypt). Touch2Success provides Electronic Point of Sale solutions (POS) and supporting mobile apps for small and medium-sized takeaways and restaurant businesses throughout the United Kingdom.
Founded in the year 2008, Touch2Success released its first commercial product, POS system in 2009 and managed to quickly gather around 300 clients by 2010.
With over 6000 takeaway and restaurant businesses using Touch2Success POS system and associated services across the United Kingdom, the aggregate number of orders processed in a month now averages over 2 million.
| Type | Private |
|---|---|
| Industry |
|
| Founded | 2008 |
| Founder | Ardian Mula |
| Headquarters | Stoke-on-Trent, UK |
| Area served |
|
| No. of Employees | 450+ |
| Website | https://www.touch2success.com/ |
History
Touch2Success was founded in 2008 by Ardian Mula. Ardian’s passion for computers led him to start a part-time job of fixing computers while he was still at school. A year later, frequent requirements from his clients resulted in the commencement of a small scale business with a team of 4. At the request of one of his clients who own a takeaway business, Ardian developed a website to receive online orders. That marked the initial step towards the start of Touch2Success. Ardian and his team started focusing more on the challenges faced by takeaway and restaurant owners in the UK which made them embark on finding new ways to simplify the order management process in the takeaway industry.
Ardian then set on the path towards the formation of Touch2Success as a company with the aim of promoting online ordering systems among takeaways and restaurant businesses in the UK. The first POS solution by Touch2Success was sold in 2009. Within a year’s time, the company managed to add 300 takeaways to the client list.
Growth in terms of client requirements paved the way to the commencement of an Egypt office with an additional 17 members of the team initially working on the takeaway menu requirements. Focusing more on the customer service and technical support requirements, Touch2Success opened a new office in India in 2012, which was later on upgraded to a 24/7 operations centre in 2013.
At present, the office area cumulates up to 42,000 sqft accommodating 450+ staff across various departments including Product Development, Customer Services, Technical Support, Business Support, Sales and Elite teams.
2015 turned out to be the year when Touch2Success focused more on the product development part, releasing the major Fusion 7 app (Supporting software for POS systems) and supporting mobile apps. Offering both iOS and Android versions of POS - termed as My Takeaway app lets the takeaway or restaurant managers handle their business remotely, regardless of their location.
Since its inception in 2008, Touch2Success has managed to release numerous versions of their POS supporting software solution - termed as Fusion. Touch2Success currently has its client presence across the United Kingdom.
Drive2Success, the supporting app for takeaways to manage their delivery process was first launched in 2015, that now is offered free with all the packages.
In 2016, with an aim to provide additional marketing support for their POS customers, Touch2Success started to work on developing Foodhub - an online food portal where takeaways can list and showcase their business and menu to the public. As a pilot experiment, Foodhub was first launched in the city of Carlisle. With a 0% commission policy on all orders, Foodhub disrupted the food portal market that relied on commission-per-order based business model. A year later in 2017, the web, iOS and Android versions of Foodhub were released making food ordering facility available through PC's, laptops and smartphones. Foodhub has now a widespread presence serving more than 100 cities and towns across the UK. By 2019, Foodhub has grown immensely to be one of the market-leading online food ordering platforms in the UK[1].
Takeaways or restaurants subscribing to any of the packages offered by Touch2Success will get the privilege of free Foodhub listing. Foodhub services are available for businesses that are not Touch2Success clients too but on a weekly rental basis. In 2018, Wrights Food Group launched a home delivery service in partnership with Foodhub[2].
Operations
Currently, Touch2Success has 450+ employees operating from 3 different offices located in Stoke-On-Trent (UK) Chennai (India) and New Cairo (Egypt). Serving 5000+ takeaways and restaurants across the UK, their POS system currently handles over 50000 orders daily on an average on weekdays and mostly exceeds 70,000 per day on weekends.
Acquisitions
In 2018, Touch2Success acquired Visionsoft Limited, (United Kingdom) strengthening their foothold in the takeaway market.
Products and Services
POS and Online Ordering System - An electronic point of sale system integrated with the ability to handle orders received via online and in-store. The package comes as a full POS solution with a touch screen till with a cash drawer, branded website with integrated payment gateway, supporting iOS & Android apps, thermal receipt printer, Caller ID, driver/delivery management and stock management.
My Takeaway App - Admin app for Takeaways and Restaurants to manage their businesses remotely using iOS and Android devices.
Foodhub - Online food portal that helps the audience search, find and order food.
Drive2Success - A delivery management app for drivers which helps them find and navigate towards the delivery locations, keep a track on the financial aspects and manage cash intakes. The app is available for both iOS & Android users.
Payment terminals - Payment terminals or PDQ devices help to accept payments through credit and debit cards. Touch2Success payment terminals support contactless payment methods with a plan of integrating Apple Pay and Google Pay soon.
Milestones
- Ardian Mula founded Touch2Success (2008)
- Sold first POS (2009)
- First 100 Clients (2009)
- 300 Clients (2010)
- Opened Egypt office with a 17 member team (2011)
- Opened India office for customer support (2012)
- Launched Talk2Success service (2013)
- Extended operations to 24/7 support (2014)
- India office moved to new premises, expanded to 22,000 sqft (2015)
- Enhanced marketing services for clients; SEO friendly website & branded mobile apps (2015)
- Launched Foodhub - Web, iOS & Android versions (2016)
- Foodhub services made available across 100+ cities and towns in the UK (2017)
- Expanded team to 450+ members (2018)
- Acquired Visionsoft Limited, UK (2018)
- Client base touches 5000 businesses UK wide (2018)
- India office moved to new premises, expanded area of 42,000 sqft (2019)
See also
External Links
References
1. Top 5 best food delivery apps in UK. bmmagazine.co.uk. 23 June 2018. Retrieved 26 March 2019.
2. Wrights partners with Foodhub for home delivery. bakeryinfo.co.uk. 13 November 2018. Retrieved 26 March 2019.
- ^ Matters, Business (2018-06-23). "Top 5 best food delivery apps in UK". Business Matters. Retrieved 2019-05-13.
{{cite web}}:|first=has generic name (help) - ^ "Wrights partners with Foodhub for home delivery - British Baker". bakeryinfo.co.uk. Retrieved 2019-05-13.