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==Chief Value==
==Chief Value==
[[Chief Value]] is billed as a Newegg Company according to [[ResellerRatings]].{{citequote}} It is unclear whether Chief Value is owned by Newegg or ABS, Newegg's former owner, though the Reseller Ratings listing would hint to it being a company owned by Newegg.{{weasel-inline}} This is supported by the websites' similar prices and layout.
[[Chief Value]] is billed as a Newegg Company according to [[ResellerRatings]].{{citequote}} It is unclear whether Chief Value is owned by Newegg or ABS, Newegg's former owner, though the Reseller Ratings listing would hint to it being a company owned by Newegg.{{weasel-inline}} This is supported by the websites' similar prices, layout, and the fact that Chief Value's RMA processing center address matches that of the Newegg location in Whittier, CA.


==References==
==References==

Revision as of 23:10, 31 March 2008

Newegg.com
Company typePrivate
Founded2001
FoundersFred Chang
HeadquartersCity of Industry, California, USA
Revenue$1.9 billion
Number of employees
More than 1800 globally
Websitewww.newegg.com

Newegg is an online computer hardware and software retailer based in City of Industry, California, that was founded in 2001 by Fred Chang. It caters only to customers in the United States and China. It has supply warehouses in California, Tennessee, and New Jersey. Its slogan is "Once you know, you Newegg."[1] Newegg also markets and sells products branded under the Rosewill name.

History

Newegg.com was founded in 2001, originally as a subsidiary of ABS Computer Technologies, Inc., a computer systems integrator that has operated from Whittier, California since 1991. Newegg was conceptualized when ABS executives recognized an increasing need to service the "do it yourself" customer. ABS was turning down numerous requests for upgrade components to their existing ABS PCs as an alternative to purchasing a new PC[citation needed]. Key players in Newegg's design and execution were CEO and Founder Fred Chang, and VCOB (Vice Chairman of the Board) Ken Lam. In time, ABS Computers became a subsidiary of Newegg.[2]

In 2005, Newegg.com was named one of the Internet's Top 10 retailers by Internetretailer.com with 2004 sales revenue of just under $1 billion. Newegg.com grew an additional 30% in 2005, bringing sales to approximately $1.3B annually.

Newegg also sponsors technology industry events and computer gaming tournaments for titles including Counter-Strike, Warcraft III and Rome: Total War. Newegg had a monthly Case Mod contest in 2005, where contestants submitted pictures, descriptions, and directions describing how to mod their computers into esoteric appearances and functionalities. The contest is currently on hold.[3]

Newegg is one of the highest rated online retailers on ResellerRatings - 9.86/10 six-month rating (18,770 lifetime reviews)[4] putting it in the top ten stores[5] out of over 13,000 stores, as of January 2008. It is listed as #300 on the Forbes Largest Private Companies list[6], which estimates its annual revenue at $1.26 billion. The company has about 1800 employees.

Newegg charges a 15% restocking fee for returns for a refund, if the received item was not defective. While Newegg grants refunds for defective items, the refund does not include return shipping costs.[7] There is no restocking fee for exchanges (RMAs) of defective items.[8] Newegg does not accept return for refund certain products, presumably because they have been drop-shipped from another vendor.[9]

During April 2007, Newegg launched the community support forum EggXpert.com. The forum is dedicated to helping Newegg customers with technical support. The forum is also key to helping people plan out their custom personal computer builds. The forum has an area where you can report a Newegg.com shopping experience publicly and those having troubles are taken care of by Newegg Staff which consists of moderators, administrators, and customer support specialists. EggXpert also holds elections where fellow members can nominate other members into positions that grant them more power on the forums. Currently, members who are elected into the Uber position by their fellow forum members, receive a $100 gift certificate and those who have been Ubers for a while may be chosen by Newegg staff as moderators and earn another gift certificate worth $200.

Awards

Newegg has been the recipient of various awards, including:

  • Computer Shopper Shoppers' Choice Awards: 2006, 2005, 2004, 2003
  • Biz Rate Gold Honoree: 2005
  • Biz Rate Circle of Excellence: 2004
  • Forbes.com Best of the Web
  • Inc. 500
  • Inc. 5000

Rankings

Top 100 Fastest Growing Private Company in Los Angeles - Los Angeles Business Journal (2006, 2007)

  • Number 1 in Response Time and Consistency, Number 4 in Availabity - Gomez.com Business Process Benchmark (Oct 31, 2007)
  • Newegg.com Tied for 6th place in Top 100 Online Retail Satisfaction Index--Internet Retailer(2007) Rankings
  • Newegg.com Ranks #1 in Top 10 Best Online Shopping Sites for Women-Getting an Early Start on Cyber Monday--www.sheknows.com--Nov 21,2007
  • Newegg.com Ranks in Top U.S. Online Retailer -- Overall #10, Computer/Electronics #5, Internet Only #2--Internet Retailer(2007)Rankings
  • Newegg.com Ranks 18th Largest Consumer Electronic Dealer--TWICE Magazine,Top 100(2007)
  • Newegg.com Ranks #11 by Gross Dollar Growth and #17 by Revenue Growth in Inc. 5000 Privately Held Growth Companies--Inc. Magazine(2007)
  • Newegg.com Ranks # 293 in Forbes Largest Private Companies in America (2007)– based on 2006 revenues
  • Newegg.com Ranked in Top 10 Largest Internet Retailers - 8/6/2007
  • Inc. Magazine's List of America's 500 Fastest - Growing Private Companies - 9/20/2006
  • Newegg.com Ranks #10 on Internet Retailer's Top 500 - 7/1/2006
  • Top 100 CE Retailers - TWICE - 5/8/2006
  • Newegg.com Ranks #2 Among L.A.'s Largest Minority-Owned Businesses - Los Angeles Business Journal - 3/27/2006
  • Newegg.com Ranks #2 among Largest Minority Owned Business in Los Angeles (2006)--Los Angeles Business Journal
  • Newegg.com Ranks In Top 10 Among L.A.'s Fastest Growing Private Companies - Los Angeles Business Journal - 11/14/2005
  • Newegg.com Ranks In Top 20 Among L.A.'s Largest Private Companies - Los Angeles Business Journal - 10/24/2005
  • Newegg.com Ranks #9 On Internet Retailer's Top 400 - 8/1/2005

Better Business Bureau

Newegg became a member of the Better Business Bureau on January 9 2001, agreeing to uphold their membership standards, which includes a commitment to act in accordance with ethical business practices and to respond to disputes with a reasonable manner. They are ranked AAA as of January 10 2008. Their complaint history shows the company gave proper consideration to complaints presented by the Bureau.[10]

Chief Value

Chief Value is billed as a Newegg Company according to ResellerRatings.[This quote needs a citation] It is unclear whether Chief Value is owned by Newegg or ABS, Newegg's former owner, though the Reseller Ratings listing would hint to it being a company owned by Newegg.[weasel words] This is supported by the websites' similar prices, layout, and the fact that Chief Value's RMA processing center address matches that of the Newegg location in Whittier, CA.

References

  1. ^ "About Us". Newegg.com. Retrieved 2006-12-22.
  2. ^ Hesseldahl, Arik (2005-11-18). "Where the Tech Buffs Shop". BusinessWeek. Retrieved 2006-12-22.
  3. ^ "Case Mod Contest". Newegg.com. 2005-11-28. Retrieved 2006-12-22.
  4. ^ "Newegg.com Customer Ratings, Reviews and Prices". ResellerRatings.com. 2007-03-06. Retrieved 2007-03-06.
  5. ^ "Highest Rated Stores". ResellerRatings.com. 2008-01-09. Retrieved 2008-01-09.
  6. ^ [1] Forbes Largest Private Companies #300
  7. ^ "Returns (RMA) Frequently Asked Questions".
  8. ^ "Newegg Return Policy".
  9. ^ "Newegg Return Policy".
  10. ^ "Company Report Details". Better Business Bureau. 2005-11-28. Retrieved 2008-01-10.
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