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{{Infobox book
{{Sandbox heading}} <!-- Please leave this line alone! -->
| name = Groundswell: Winning in a world transformed by social technologies
| title_orig =
| translator =
| image =
| image_caption =
| author = Charlene Li and Josh Bernoff
| illustrator =
| cover_artist =
| country = [[United States]]
| language = [[English language|English]]
| series =
| subject = [[Social Technology]]
| genre = Non-fiction
| publisher = [[Harvard Business Press]]
| release_date = 2008
| english_release_date =
| media_type =
| pages = 286
| isbn = 978-1-4221-2500-7
| dewey= 303.48/33 22
| congress= HC79.I55 .L48 2008
| oclc= 172980082
| preceded_by =
| followed_by =
}}


Open Leadership is a book by Altimeter founder and author Charlene Li that explores various practices and strategies for more transparent leadership using social media technologies. Open Leadership is the follow-up book to Groundswell, written by Li and Bernoff in 2008; Groundswell looked at how organizations can take advantage of emerging emerging [[Social Technology|social technologies]].
[[Category:About Agile]] test

The book attempts to explain a shift in the relationship between customers and companies, in which companies are no longer able to control customers' attitudes through [[market research]], [[customer service]], and [[advertising]]. Instead, customers are controlling the conversation by using [[new media]] to communicate about products and companies.

== Synopsis ==
The groundswell is characterized by several tactics that guide companies into using social technologies strategically and effectively.

===Listening===
Businesses should listen to their customers to understand what the market is looking for in their products. In order to do this, a company needs to find out if their customers are using social technologies and how they are using them.<ref>{{cite web
| last = Klaassen
| first = Abbey
| title = 'Groundswell' Gains a Following
| publisher = AdAge
| url= http://adage.com/article/ad-and-marketing-book-reviews/groundswell-gains-a/128179/
| date = July 3, 2008
| accessdate = March 28, 2012 }}</ref>

===Talking===
Instead of advertising to customers, marketing departments should find creative ways to connect with users about their experience with a product and their feelings about the brand. One common method is participation in [[social networks]].<ref>{{cite web
| last = Arthur
| first = Lisa
| title = Are Companies Giving Up on Social Media?
| publisher = Forbes
| url= http://www.forbes.com/sites/lisaarthur/2011/11/01/are-corporations-giving-up-on-social-media/
| date = November 11, 2011
| accessdate = March 31, 2012}}</ref>

===Energizing===
Enthusiastic customers are part of the groundswell, and companies can recognize and appreciate these customers by creating online communities and social platforms where they can connect with the brand and provide [[reviews]].

===Supporting===
Businesses can harness the support of their own employees by creating internal social applications for them to connect with the brand, also known as [[enterprise social software]].

==Groundswell in action==
===Examples===
Some companies distinguish their product through the use of social technologies. Tom Dickson successfully marketed his [[Blendtec]] line of blenders through the viral marketing campaign [[Will It Blend?]] The groundswell spread marketing messages through [[Digg]] and [[YouTube]] with a small budget and little marketing experience.

Other companies have been able to listen to and talk with the groundswell by building their own [[online communities]]. [[Proctor & Gamble]] created [http://www.beinggirl.com/ beinggirl.com] to introduce girls to P&G feminine care products. The community approach worked because the company could reach girls with information that might seem embarrassing or sensitive in a traditional marketing campaign.

===Risks===
Features of particular industries or companies can make direct customer engagement more difficult. For instance, some companies must work within industry regulations, national or multinational corporations must balance corporate and local engagement, and other companies must find ways to engage with customers on time-sensitive issues.<ref>{{cite web
| last = Kim
| first = Peter
| title = The Groundswell Rises Again
| publisher = SocialMediaToday
| url= http://socialmediatoday.com/peterkim/302489/groundswell-rises-again
| date = June 2, 2011
| accessdate = March 26, 2012 }}</ref>

== Reception ==
''Groundswell'' was well received in the business and marketing fields. Kevin Allison of the ''[[Financial Times]]'' praises ''Groundswell'' for its focus on [[Web analytics]]:

:''[Groundswell]'' is not so much a manifesto or a dissection of online culture as it is a how-to manual for executives and mid-level managers trying to navigate this fast-changing and often confusing environment.<ref>{{cite web
| last = Allison
| first = Kevin
| title = Book Review - Groundswell: winning in a world transformed by social technologies
| publisher = ft.com
| url= http://www.ft.com/intl/cms/s/0/df986d32-267e-11dd-9c95-000077b07658.html#axzz1qBHAFpIR
| date = May 21, 2008
| accessdate = March 27, 2012 }}{{registration required}}</ref>

The book was recognized by the following organizations and publications:

*Awarded the American Marketing Association Foundation’s prestigious Berry-AMA Book Prize for best marketing book of 2009.<ref>{{cite press release |url=http://www.themarketingfoundation.org/Berry_Book_Prize_2009.html |title=Berry/AMA Book Prize Winner |publisher=American Marketing Association |date=October 15, 2009|accessdate=March 25, 2012}}</ref>
*Named by Amazon as one of the Top 10 Business & Investing Books of 2008<ref>{{cite web
| title = Best Books of 2008: Business and Investing
| url = http://www.amazon.com/gp/feature.html/ref=amb_link_7803252_4?ie=UTF8&plgroup=1&docId=1000295911&pf_rd_m=ATVPDKIKX0DER&pf_rd_s=left-1&pf_rd_r=0EGNHG95SXNNWS2E5FKA&pf_rd_t=101&pf_rd_p=457473601&pf_rd_i=1239030011
| year = 2008
| accessdate = March 25, 2012}}</ref>
*Named by CIO Insight as one of the Top 10 Business-Tech Books of 2008<ref>{{cite web
| last = CIOInsight
| title = Top 10 Business-Tech Books of 2008
| url=http://www.cioinsight.com/c/a/Books/Top-10-BusinessTech-Books-of-2008/
| date = January 16, 2009
| accessdate = March 25, 2012 }}</ref> and one of 10 Insightful Web 2.0 Books<ref>{{cite web
| last = Cone
| first = Edward
| title = 10 Insightful Web 2.0 Books
| publisher = CIOInsight
| url= http://www.cioinsight.com/c/a/Books/10-Insightful-Web-20-Books/
| date = November 10, 2008
| accessdate = March 25, 2012 }}</ref>
*Named by ''Fortune'' Magazine as one of the 3 best Web books of 2008<ref>{{cite web
| last = Hempel
| first = Jessi
| title = 3 best Web books of 2008
| publisher = CNNMoney
| url= http://money.cnn.com/2008/12/24/technology/hempel_books.fortune/
| date = December 26, 2008
| accessdate = March 25, 2012 }}</ref>
*Named by ''Advertising Age'' as number 3 of 10 Books You Should Have Read<ref>{{cite web
| last = Kinsey
| first = Matt
| title = Books You Should Have Read
| publisher = ''Advertising Age''
| url= http://adage.com/article/print-edition/book-tens-books-read/133222/
| date = December 15, 2008
| accessdate = March 25, 2012 }}</ref>
*Named by ''BusinessWeek'' as one of the Best Innovation & Design Books of 2008<ref>{{cite web
| last = Jana
| first = Reena
| title = Books You Should Have Read
| publisher = ''Bloomberg Businessweek''
| coauthors = Matt Vella
| url= http://www.businessweek.com/innovate/content/dec2008/id20081215_635136.htm
| date = December 15, 2008
| accessdate = March 25, 2012 }}</ref>
*Named by strategy+business as one of the Best Business Books 2008<ref>{{cite web
| title = Best Business Books 2008: s+b’s Top Shelf
| publisher = strategy+business
| url = http://www.strategy-business.com/article/08408a?_ref=http://www.charleneli.com/groundswell/
| date = November 25, 2008
| accessdate = March 25, 2012}}{{registration required}}</ref> and “Top Shelf” in Marketing<ref>{{cite web
| last = Taylor
| first = Catherine
| title = Best Business Books 2008: Marketing
| publisher = strategy+business
| url= http://www.strategy-business.com/article/08408d
| date = November 25, 2008
| accessdate = March 25, 2012 }}{{registration required}}</ref>

==See also==
*''[[The Cluetrain Manifesto]]''
*[[Long Tail]]
*[[Social CRM]]
*[[Social marketing]]
*[[Social media measurement]]

==References==
{{Reflist}}

== External links ==
*{{Cite podcast
| url = http://www.businessweek.com/mediacenter/podcasts/innovation/innovation_05_27_08.htm
| title = The Social Media Groundswell
| website = businessweek.com
| publisher = Bloomberg Businessweek
| host = Charlene Li
| date = May 27, 2008
| time = 18:44:22 EDT
| accessdate = March 28, 2012
}}
*Bernoff, J.; Li, C. (2008). [http://www.inforesearching.com/downloads/oh-so-social-web.pdf Harnessing the Power of the Oh-So-Social Web] ''MIT Sloan Management Review'', 3(49).

[[Category:Non-fiction books]]
[[Category:2008 books]]
[[Category:Marketing books]]
[[Category:Books about the Internet]]
[[Category:Social media]]

[[ca:Groundswell]]

Revision as of 01:55, 16 November 2012

Groundswell: Winning in a world transformed by social technologies
AuthorCharlene Li and Josh Bernoff
LanguageEnglish
SubjectSocial Technology
GenreNon-fiction
PublisherHarvard Business Press
Publication date
2008
Publication placeUnited States
Pages286
ISBN978-1-4221-2500-7
OCLC172980082
303.48/33 22
LC ClassHC79.I55 .L48 2008

Open Leadership is a book by Altimeter founder and author Charlene Li that explores various practices and strategies for more transparent leadership using social media technologies. Open Leadership is the follow-up book to Groundswell, written by Li and Bernoff in 2008; Groundswell looked at how organizations can take advantage of emerging emerging social technologies.

The book attempts to explain a shift in the relationship between customers and companies, in which companies are no longer able to control customers' attitudes through market research, customer service, and advertising. Instead, customers are controlling the conversation by using new media to communicate about products and companies.

Synopsis

The groundswell is characterized by several tactics that guide companies into using social technologies strategically and effectively.

Listening

Businesses should listen to their customers to understand what the market is looking for in their products. In order to do this, a company needs to find out if their customers are using social technologies and how they are using them.[1]

Talking

Instead of advertising to customers, marketing departments should find creative ways to connect with users about their experience with a product and their feelings about the brand. One common method is participation in social networks.[2]

Energizing

Enthusiastic customers are part of the groundswell, and companies can recognize and appreciate these customers by creating online communities and social platforms where they can connect with the brand and provide reviews.

Supporting

Businesses can harness the support of their own employees by creating internal social applications for them to connect with the brand, also known as enterprise social software.

Groundswell in action

Examples

Some companies distinguish their product through the use of social technologies. Tom Dickson successfully marketed his Blendtec line of blenders through the viral marketing campaign Will It Blend? The groundswell spread marketing messages through Digg and YouTube with a small budget and little marketing experience.

Other companies have been able to listen to and talk with the groundswell by building their own online communities. Proctor & Gamble created beinggirl.com to introduce girls to P&G feminine care products. The community approach worked because the company could reach girls with information that might seem embarrassing or sensitive in a traditional marketing campaign.

Risks

Features of particular industries or companies can make direct customer engagement more difficult. For instance, some companies must work within industry regulations, national or multinational corporations must balance corporate and local engagement, and other companies must find ways to engage with customers on time-sensitive issues.[3]

Reception

Groundswell was well received in the business and marketing fields. Kevin Allison of the Financial Times praises Groundswell for its focus on Web analytics:

[Groundswell] is not so much a manifesto or a dissection of online culture as it is a how-to manual for executives and mid-level managers trying to navigate this fast-changing and often confusing environment.[4]

The book was recognized by the following organizations and publications:

  • Awarded the American Marketing Association Foundation’s prestigious Berry-AMA Book Prize for best marketing book of 2009.[5]
  • Named by Amazon as one of the Top 10 Business & Investing Books of 2008[6]
  • Named by CIO Insight as one of the Top 10 Business-Tech Books of 2008[7] and one of 10 Insightful Web 2.0 Books[8]
  • Named by Fortune Magazine as one of the 3 best Web books of 2008[9]
  • Named by Advertising Age as number 3 of 10 Books You Should Have Read[10]
  • Named by BusinessWeek as one of the Best Innovation & Design Books of 2008[11]
  • Named by strategy+business as one of the Best Business Books 2008[12] and “Top Shelf” in Marketing[13]

See also

References

  1. ^ Klaassen, Abbey (July 3, 2008). "'Groundswell' Gains a Following". AdAge. Retrieved March 28, 2012.
  2. ^ Arthur, Lisa (November 11, 2011). "Are Companies Giving Up on Social Media?". Forbes. Retrieved March 31, 2012.
  3. ^ Kim, Peter (June 2, 2011). "The Groundswell Rises Again". SocialMediaToday. Retrieved March 26, 2012.
  4. ^ Allison, Kevin (May 21, 2008). "Book Review - Groundswell: winning in a world transformed by social technologies". ft.com. Retrieved March 27, 2012.(registration required)
  5. ^ "Berry/AMA Book Prize Winner" (Press release). American Marketing Association. October 15, 2009. Retrieved March 25, 2012.
  6. ^ "Best Books of 2008: Business and Investing". 2008. Retrieved March 25, 2012.
  7. ^ CIOInsight (January 16, 2009). "Top 10 Business-Tech Books of 2008". Retrieved March 25, 2012.
  8. ^ Cone, Edward (November 10, 2008). "10 Insightful Web 2.0 Books". CIOInsight. Retrieved March 25, 2012.
  9. ^ Hempel, Jessi (December 26, 2008). "3 best Web books of 2008". CNNMoney. Retrieved March 25, 2012.
  10. ^ Kinsey, Matt (December 15, 2008). "Books You Should Have Read". Advertising Age. Retrieved March 25, 2012. {{cite web}}: Italic or bold markup not allowed in: |publisher= (help)
  11. ^ Jana, Reena (December 15, 2008). "Books You Should Have Read". Bloomberg Businessweek. Retrieved March 25, 2012. {{cite web}}: Italic or bold markup not allowed in: |publisher= (help); Unknown parameter |coauthors= ignored (|author= suggested) (help)
  12. ^ "Best Business Books 2008: s+b's Top Shelf". strategy+business. November 25, 2008. Retrieved March 25, 2012.(registration required)
  13. ^ Taylor, Catherine (November 25, 2008). "Best Business Books 2008: Marketing". strategy+business. Retrieved March 25, 2012.(registration required)
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