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'''Infra Corporation''' is a division of [[EMC Corporation]] that produces infraEnterprise, which is a [[multi-tier]] [[World Wide Web|web-based]] [[IT Service Management]] [[software]] tool. The software is based on the [[IT Infrastructure Library]] (ITIL) and it implements a number of ITIL processes, including Service Desk management (including [[Incident Management (ITSM)|Incident Management]] and [[Problem Management (ITSM)|Problem Management]]), [[Change Management]], [[Release Management]], [[Configuration Management]] (including [[Federated CMDB]]), [[Availability Management (ITSM)|Availability Management]] and [[Service Level Management]]. The tool also includes a knowledge base module (known as the "knowledge bank"), which complies with principles of [[Knowledge Centered Support]] (KCS).
'''Infra Corporation''' is a division of [[EMC Corporation]] that produces infraEnterprise, which is a [[multi-tier]] [[World Wide Web|web-based]] [[IT Service Management]] [[software]] tool. The software is based on the [[IT Infrastructure Library]] (ITIL) and it implements a number of ITIL processes, including Service Desk management (including [[Incident Management (ITSM)|Incident Management]] and [[Problem Management (ITSM)|Problem Management]]), [[Change Management]], [[Release Management]], [[Configuration Management]] (including [[Federated CMDB]]), [[Availability Management (ITSM)|Availability Management]] and [[Service Level Management]]. The tool also includes a knowledge base module (known as the "knowledge bank"), which complies with principles of [[Knowledge Centered Support]] (KCS).


Infra Corporation was first established in 1991 in [[Australia]], and now has regional head offices in [[North America]], [[Australia]], the [[UK]] and [[Europe]] and a worldwide network of partners and distributors.<ref name="InfraCorpHistory">[http://www.infra.co.uk/company/ History of Infra Corporation], ''Infra Corporation''. Accessed 24 August 2007.{{dead link|date=October 2014}}</ref> Infra was acquired by [[Hopkinton, Massachusetts]]-based [[EMC Corporation]] on 10 March 2008,<ref name="emc">{{cite web |url=http://www.emc.com/about/news/press/2008/20080310-03.htm |title=Press Release: EMC Acquires Leading IT Service Management (ITSM) Software Provider, Infra |accessdate=2008-09-15}}</ref> in a move viewed by analysts as part of EMC's ongoing strategy to establish itself as an IT management solution provider.<ref name="byteandswitch-acquisition">{{cite web |url=http://www.byteandswitch.com/document.asp?doc_id=148072&f_src=byteandswitch_FinancialContent |title=EMC Buys IT Service Desk Player Infra |last=Jander |first=Mary |work=Byte and Switch |date=2008-03-11 |accessdate=2008-09-15|quote=Today's news centers attention on EMC's ongoing effort to reshape itself not only as a maker of storage products, but as a provider of 'information infrastructure solutions.' In pursuit of this goal, EMC's waging a multi-pronged campaign to buy its way into product areas where it lacks presence.}}{{dead link|date=October 2014}}</ref>
Infra Corporation was first established in 1991 in [[Australia]], and now has regional head offices in [[North America]], [[Australia]], the [[UK]] and [[Europe]] and a worldwide network of partners and distributors.<ref name="InfraCorpHistory">[http://www.infra.co.uk/company/ History of Infra Corporation], ''Infra Corporation''. Accessed 24 August 2007. {{wayback|url=http://www.infra.co.uk/company/ |date=20070208030732 |df=y }}</ref> Infra was acquired by [[Hopkinton, Massachusetts]]-based [[EMC Corporation]] on 10 March 2008,<ref name="emc">{{cite web |url=http://www.emc.com/about/news/press/2008/20080310-03.htm |title=Press Release: EMC Acquires Leading IT Service Management (ITSM) Software Provider, Infra |accessdate=2008-09-15}}</ref> in a move viewed by analysts as part of EMC's ongoing strategy to establish itself as an IT management solution provider.<ref name="byteandswitch-acquisition">{{cite web |url=http://www.byteandswitch.com/document.asp?doc_id=148072&f_src=byteandswitch_FinancialContent |title=EMC Buys IT Service Desk Player Infra |last=Jander |first=Mary |work=Byte and Switch |date=2008-03-11 |accessdate=2008-09-15|quote=Today's news centers attention on EMC's ongoing effort to reshape itself not only as a maker of storage products, but as a provider of 'information infrastructure solutions.' In pursuit of this goal, EMC's waging a multi-pronged campaign to buy its way into product areas where it lacks presence.}}{{dead link|date=October 2014}}</ref>


In 2002, infraEnterprise was awarded PinkVerify ITIL certification from Pink Elephant, an independent consulting firm specialising in ITIL and [[PRINCE2]]. Infra has won a number of awards. In 2007, they were awarded the Network Computing magazine "Helpdesk Product of the Year" for infraEnterprise,<ref name="NetworkComputing2007Award">''Network Computing Magazine'', "Network Computing Award". Vol 16 No 02. Page 18.</ref> and were awarded HDI's Best Business Use of Business Support Technology in 2006 at the 11th Annual Help Desk and IT Support Excellence Awards.<ref name="HDIAward">{{cite press release|title=Infra Corporation wins HDI's Best Business Use of Business Support Technology|publisher=HDI|date=11 May 2006|url=http://www.hdi-europe.com/research/pressrel.asp?id=46|accessdate=2007-08-24}}{{dead link|date=October 2014}}</ref>
In 2002, infraEnterprise was awarded PinkVerify ITIL certification from Pink Elephant, an independent consulting firm specialising in ITIL and [[PRINCE2]]. Infra has won a number of awards. In 2007, they were awarded the Network Computing magazine "Helpdesk Product of the Year" for infraEnterprise,<ref name="NetworkComputing2007Award">''Network Computing Magazine'', "Network Computing Award". Vol 16 No 02. Page 18.</ref> and were awarded HDI's Best Business Use of Business Support Technology in 2006 at the 11th Annual Help Desk and IT Support Excellence Awards.<ref name="HDIAward">{{cite press release|title=Infra Corporation wins HDI's Best Business Use of Business Support Technology |publisher=HDI |date=11 May 2006 |url=http://www.hdi-europe.com/research/pressrel.asp?id=46 |accessdate=2007-08-24 |deadurl=yes |archiveurl=https://web.archive.org/20070818213739/http://www.hdi-europe.com:80/research/pressrel.asp?id=46 |archivedate=18 August 2007 }}</ref>


[[VMware]] acquired Ionix Service Manager (formerly Infra) in 2010 and subsequently re-branded the tool [[VMware Service Manager]]. Support for this product began on 1 July 2010 <ref name="VMWAREEMCACQUISITION">[http://www.vmware.com/support/product-support/acquisitions/ionix-acquisition/ Ionix Acquisition]. Accessed 2 July 2010.</ref> and end of support has been announced for its latest and believed last version 9.x as of 8 March 2017.<ref name="VMWAREVSMEOS">[http://www.vmware.com/support/policies/lifecycle/enterprise-infrastructure/ VSM Service Manager]{{dead link|date=October 2014}}. Accessed 2 July 2010.</ref>
[[VMware]] acquired Ionix Service Manager (formerly Infra) in 2010 and subsequently re-branded the tool [[VMware Service Manager]]. Support for this product began on 1 July 2010 <ref name="VMWAREEMCACQUISITION">[http://www.vmware.com/support/product-support/acquisitions/ionix-acquisition/ Ionix Acquisition]. Accessed 2 July 2010.</ref> and end of support has been announced for its latest and believed last version 9.x as of 8 March 2017.<ref name="VMWAREVSMEOS">[http://www.vmware.com/support/policies/lifecycle/enterprise-infrastructure/ VSM Service Manager]. Accessed 2 July 2010. {{wayback|url=http://www.vmware.com/support/policies/lifecycle/enterprise-infrastructure/ |date=20110318022645 |df=y }}</ref>


In July 2014, it was announced that VMware and IT Service Management software company Alemba had entered into an agreement to hand control of the support and development of VMware Service Manager to Alemba.<ref name="VMWAREALEMBAAGREEMENT">[http://alemba.com/news/news-article/vsm-press-release VMware Alemba Agreement]. Accessed 25 January 2015.</ref>
In July 2014, it was announced that VMware and IT Service Management software company Alemba had entered into an agreement to hand control of the support and development of VMware Service Manager to Alemba.<ref name="VMWAREALEMBAAGREEMENT">[http://alemba.com/news/news-article/vsm-press-release VMware Alemba Agreement]. Accessed 25 January 2015.</ref>

Revision as of 16:01, 21 January 2016

Infra Corporation is a division of EMC Corporation that produces infraEnterprise, which is a multi-tier web-based IT Service Management software tool. The software is based on the IT Infrastructure Library (ITIL) and it implements a number of ITIL processes, including Service Desk management (including Incident Management and Problem Management), Change Management, Release Management, Configuration Management (including Federated CMDB), Availability Management and Service Level Management. The tool also includes a knowledge base module (known as the "knowledge bank"), which complies with principles of Knowledge Centered Support (KCS).

Infra Corporation was first established in 1991 in Australia, and now has regional head offices in North America, Australia, the UK and Europe and a worldwide network of partners and distributors.[1] Infra was acquired by Hopkinton, Massachusetts-based EMC Corporation on 10 March 2008,[2] in a move viewed by analysts as part of EMC's ongoing strategy to establish itself as an IT management solution provider.[3]

In 2002, infraEnterprise was awarded PinkVerify ITIL certification from Pink Elephant, an independent consulting firm specialising in ITIL and PRINCE2. Infra has won a number of awards. In 2007, they were awarded the Network Computing magazine "Helpdesk Product of the Year" for infraEnterprise,[4] and were awarded HDI's Best Business Use of Business Support Technology in 2006 at the 11th Annual Help Desk and IT Support Excellence Awards.[5]

VMware acquired Ionix Service Manager (formerly Infra) in 2010 and subsequently re-branded the tool VMware Service Manager. Support for this product began on 1 July 2010 [6] and end of support has been announced for its latest and believed last version 9.x as of 8 March 2017.[7]

In July 2014, it was announced that VMware and IT Service Management software company Alemba had entered into an agreement to hand control of the support and development of VMware Service Manager to Alemba.[8]

Under the terms of this agreement, Alemba has taken over all operational aspects of VMware Service Manager, including support, account management and consultancy. Full product support and a development roadmap will now continue past the previous end of availability date of March 2017.

Alemba rebranded and relicensed the VMware Service Manager product as vFire Core. In December 2014, Alemba announced the release of vFire Core 9.2.0, the first major release of the tool under Alemba’s ownership.[9]

References

  1. ^ History of Infra Corporation, Infra Corporation. Accessed 24 August 2007. Archived 2007-02-08 at the Wayback Machine
  2. ^ "Press Release: EMC Acquires Leading IT Service Management (ITSM) Software Provider, Infra". Retrieved 15 September 2008.
  3. ^ Jander, Mary (11 March 2008). "EMC Buys IT Service Desk Player Infra". Byte and Switch. Retrieved 15 September 2008. Today's news centers attention on EMC's ongoing effort to reshape itself not only as a maker of storage products, but as a provider of 'information infrastructure solutions.' In pursuit of this goal, EMC's waging a multi-pronged campaign to buy its way into product areas where it lacks presence.[dead link]
  4. ^ Network Computing Magazine, "Network Computing Award". Vol 16 No 02. Page 18.
  5. ^ "Infra Corporation wins HDI's Best Business Use of Business Support Technology" (Press release). HDI. 11 May 2006. Archived from the original on 18 August 2007. Retrieved 24 August 2007. {{cite press release}}: Unknown parameter |deadurl= ignored (|url-status= suggested) (help)
  6. ^ Ionix Acquisition. Accessed 2 July 2010.
  7. ^ VSM Service Manager. Accessed 2 July 2010. Archived 2011-03-18 at the Wayback Machine
  8. ^ VMware Alemba Agreement. Accessed 25 January 2015.
  9. ^ Alemba release vFire Core. Accessed 25 January 2015.


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