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MICROS Systems, Inc.
Company typePublic Nasdaq: MCRS
IndustryHospitality Support, Computer hardware
Founded1977, incorporated 1978
HeadquartersColumbia, Maryland, USA
Key people
Tom Giannopoulos, Chairman & CEO
ProductsSee Product listing below
RevenueIncrease $954.2 M USD (FY08; +21.4% increase from FY07)[1][2]
Number of employees
~4619 (2008)[3]
Websitewww.micros.com

MICROS Systems, Inc., is headquartered in Columbia, Maryland, USA. The company manufactures and sells computer hardware, software, and services for the restaurant point of sale, hotel, hospitality, specialty retail markets and other similar markets.[3] Analyst estimates cited in 2003 put MICROS' market share at about 35% of the restaurant point-of-sale business.[4]

MICROS Systems' software and hardware is used in the restaurant industry and primarily includes touchscreen computers for the serving staff to place orders, which are then sent to kitchen and bar printers for preparation. The back-office and enterprise software allow different types of reports, such as total sales and total menu items sold, to be produced. MICROS provides different products for different restaurant sizes and styles, including products for single-entity restaurants, major chain restaurants (with centralized reporting) and multiple-restaurant properties, including casinos, stadiums and cruise ships. MICROS products have the ability to interface to other systems such as inventory control systems and hotel systems. MICROS-Fidelio, a division/part of MICROS, offers several products for hotel systems including Property Management Systems, Central Reservations Systems, and Sales & Catering software, and is often installed at the same site as MICROS point of sale systems for interface integration.

History

The company was incorporated in 1977 as Picos Manufacturing, Inc. and changed its name to MICROS Systems, Inc. in 1978. MICROS Systems, Inc. is headquartered in Columbia, Maryland.[3] The term MICROS is an acronym for Modular Integrated Cash Register Operating Systems.[5]

MICROS Systems uses several distribution channels including different regions, districts, and dealers. The CBORD Group, Inc., headquartered in Ithaca, NY is ranked among the top VARS of MICROS Systems products.[6]

Financial results

For the 2007 fiscal year, revenue was $785.7 million, an increase of $106.8 million, or 15.7% over the same period for the 2006 fiscal year, with net income on a non-GAAP basis growing 29% to $91.1 million or $2.21 per diluted share.[2]

For the 2008 fiscal year, revenue was $954.2 million, an increase of $168.5 million, or 21.4% over the same period for the 2007 fiscal year, with net income on a non-GAAP basis growing 26.6% to 101.3 million or $1.21 per share[1]

Products

File:9700 HMS.PNG
Micros 3700 RES

9700 HMS

The MICROS 9700 HMS point-of-sale system is used in the entertainment marketplace, including casinos, stadiums, hotels and cruise ships. The 9700 HMS is platform- and database-independent.[citation needed] It can be installed on Multiple Windows platforms and can have the database run on MS-SQL or Oracle, including Oracle on Linux.[citation needed] 9700 HMS is installed at sites ranging from small, specialized operations to large enterprise configurations spanning multiple properties in large geographic areas.

MICROS RES (3700)

MICROS RES offers a complete point-of-sales solution with comprehensive reporting, tools for the back-office, restaurant operations, and guest services. MICROS RES offers enterprise management for owners of multiple restaurant locations. MICROS RES provides end-to-end communications throughout operation to increase efficiency and speed of service.[citation needed] The latest release, as of February 2009, is RES 4.5.

OPERA

OPERA is the MICROS property management system used in many large hotel chains, such as Marriott Hotels, Resorts and Suites[7],Radisson Hotels and Resorts (subsidiary of Carlson Companies)[8] and the InterContinental Hotels Group.[9]

Opera can essentially be the only management software a hotel needs, as it can handle Reservations, Customer Profiles, Housekeeping Management, Maintainence logs, Cashiering, Accounts Receivable, Agent commissions and third party interfaces such as Minibar systems or Guest TV. Arrivals and in-house guests are served using the Front Desk features of the property management software. This module handles individual guests, groups, and walk-ins, and has features for room blocking, managing guest messages and wakeup calls, and creating and following up on inter-department memos. [10]

It is the successor to the popular Fidelio PMS (Property Management System)

Subsidiaries

References

  1. ^ a b http://biz.yahoo.com/prnews/080828/neth064b.html?.v=1
  2. ^ a b MICROS Press Release, FY 2007 Results
  3. ^ a b c Yahoo Finance
  4. ^ Third-party citation of article from Hotel & Motel Management; original no longer available online
  5. ^ Business Knowledge Source - Benefits of using MICROS Systems
  6. ^ Technology Leaders CBORD and MICROS - Partnering 20 Years and Counting
  7. ^ www.travelmole.com/stories/104412.php
  8. ^ Wired Hotelier Article April 22 2003
  9. ^ Business Travel News April 23, 2007
  10. ^ http://www.micros.com/Products/OPERA/
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