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Voxeo Corporation
Company typePrivately Held / Employee-Owned
IndustryTelecom
Founded1999
HeadquartersOrlando, FL
Key people
CEO: Jonathan Taylor, CTO: RJ Auburn
Revenueunknown
Number of employees
150
Websitewww.voxeo.com

Voxeo Corporation is a high-tech company that specializes in providing a platform and developer tools for self-service voice and communications applications. Products include:

  • Prophecy voice application platform, hosting and developer tools
  • VoiceObjects service creation environment
  • SIPMethod JSR 289/309 SIP servlet platform and tools

Customers have developed a wide range of applications on Voxeo's platforms, ranging from traditional customer service IVR systems to conferencing systems to outbound notification systems. As of December 2008, the company claimed that over 34,000 developers had created over 73,000 applications on Voxeo's platforms.[1]

Voxeo is headquartered in Orlando, Florida with main offices in Cologne, Germany, Beijing, China and London, UK.

History

Voxeo was founded by Jonathan Taylor and others in 1999 [2] with the goal of making it easy for web developers to create telephony applications. In 2000 and 2001, the company received around $40 million in investments from Crosspoint Venture Partners, the Mayfield Fund and others.[3]. In September 2004, an employee- and management-led buyout of the investment firms[4] moved the company into being an employee-owned private company, a status that continues today.

Voxeo has grown its services through both internal development and acquisition. In October 2005, Voxeo acquired the VoiceXML IVR platform and customers of Vocomo.[5]. In May 2006, Voxeo launched a European subsidiary.[6] and followed that in July 2006 with the acquisition of VoiceReady, which provided Voxeo with their Designer graphical tool.[7]. In August 2008, Voxeo acquired Micromethod Technologies of Beijing China, gaining a presence in Asia and also SIP Servlet technology.[8]. In December 2008, Voxeo announced the acquisition of VoiceObjects of Cologne, Germany, adding a rich application development tool to Voxeo's portfolio.[9].

Over the years Voxeo has received industry recognition, recently including placement in Gartner's Magic Quadrant for IVR in 2008[10] and listing as one of only two "shortlist" vendors by analyst firm Datamonitor[11].

Competitors include Tellme Networks, TuVox, Genesys and others.

Services

Voxeo provides the Prophecy application platform for premise deployment or via it's global hosted infrastructure. The company began initially providing hosted/SaaS services in 2000 and then offered a premise platform in 2006. In March 2009, Voxeo launched the Tropo.com [12][13] platform that allows developers to create voice/telephony applications using the languages of Ruby, python, PHP, Groovy and Javascript.

The Voxeo platform is based on open standards like VoiceXML, CCXML, and VoIP and the company puts a strong emphasis on standards. CTO RJ Auburn currently chairs the W3C CCXML working group and staff member Dan Burnett co-chairs the W3C VoiceXML 3 effort.

See also

References

  1. ^ Voxeo blog: What types of applications do people create with Voxeo platforms? - December 29, 2008
  2. ^ Jonathan Taylor on the Origins and Near-Future of Voxeo - eComm, February 20, 2009
  3. ^ Voxeo Tries To Untangle Net Phone Mess - Forbes, January 23, 2001November 12, 2001
  4. ^ Voxeo news release - January 25, 2005
  5. ^ Voxeo Acquires Vocomo Customer Base and VoiceXML IVR Platform Technology - Speech Tech Magazine, October 1, 2005
  6. ^ Voxeo Launches European Subsidiary, Hosting Center and Sales Office - Speech Tech Magazine, May 16, 2006
  7. ^ Voxeo Acquires VoiceReady - TMC IP Communications Community, July 20, 2006
  8. ^ Voxeo Acquires San Jose-Based Micromethod Technologies - Silicon Valley Wire, August 20, 2008
  9. ^ Voxeo Acquires VoiceObjects - Information Week, December 9, 2008
  10. ^ Microsoft and Nuance Get Muted By Gartner Magic Quadrant for IVR - Speech Technology Magazine, April 4, 2008
  11. ^ Voxeo Makes Datamonitor Shortlist of IVR Vendors - TMC IVR Community, May 12, 2009
  12. ^ Voxeo Launches Tropo.com - Opus Research, March 3, 2009
  13. ^ Voxeo Puts API In The Clouds - Speech Technology Magazine, March 6, 2009
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