Trusteer
Trusteer is a privately held computer security firm responsible for the development of Rapport security software. The company has headquarters in Boston, Massachusetts in the United States.
Rapport software
Trusteer Rapport is lightweight security software designed to protect confidential data, such as account credentials, from being stolen by malicious software (malware) and via phishing. To achieve this goal, the software first includes anti-phishing measures to protect against misdirection and attempts to prevent malicious screen scraping. The software is compatible with Microsoft Windows and Mac OS X and can be downloaded free of charge. Financial institutions offer the software free of charge with a view to making online banking safer for customers.[1][2]
Various financial institutions are currently distributing the software to their customers via internet banking services. Banks promoting the software include Bank of America, Société Générale, INGDirect, HSBC, NatWest, The Royal Bank of Scotland, CIBC,[3] Ulster Bank, First Direct, Santander, Standard Bank of South Africa, Scotiabank, BMO,[4] and The Co-operative Bank.
The software is compatible with various browser programs (Microsoft Internet Explorer, Mozilla Firefox, Google Chrome and Apple Safari).
In May 2009, NatWest and The Royal Bank of Scotland were the first of the UK's high street banks to offer Rapport to their customers, followed by HSBC in February 2010.[5] American financial institutions offering the software include SunTrust in November 2010,[6] First Republic Bank in San Francisco in February 2011,[7] and Bank of America in March 2011.[8]
Some users have reported problems with Rapport, including high CPU utilisation and difficulty in removing the software.[9] Recently, updates made to Rapport have caused user machines to fail at boot-up with a Blue Screen of Death; the problems are resolved by renaming the file RapportEI.sys.[10]
In a recent presentation given at 44con, bypassing Trusteer Rapport's keylogger protection was shown to be relatively trivial.[11]
See also
References
- ^ Trusteer Rapport review, Computeractive magazine, 18 February 2010
- ^ Brian Krebs, A Closer Look at Rapport from Trusteer, April 29, 2010
- ^ Fraud and Identity Theft Protection CIBC, April 28, 2010.
- ^ "Secure Your Browser with Rapport", Bank of Montreal, July 25, 2010
- ^ "HSBC offers free Trusteer password software to all", Infosecurity magazine, February 24, 2010. Retrieved February 25, 2010.
- ^ "The Paypers. Insights in payments". Thepaypers.com. Retrieved 2010-11-30.
- ^ "Online Fraud Protection". FirstRepublic.com. Retrieved 2011-02-01.
- ^ Carrns, Ann (March 31, 2011). "Free Software to Protect Your Bank Account". nytimes.com. Retrieved 2011-04-02.
- ^ Davey Winder, Is HSBC's security software more trouble than it's worth?, PC Pro magazine, 20 Jul 2010
- ^ Davey Winder, Is HSBC's security software more trouble than it's worth?, PC Pro magazine, 20 Jul 2010
- ^ Neil Kettle - 44Con and Trusteer Rapport Digit Security Blog September 7, 2011