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User experience

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User experience is a term used to describe the overall experience and satisfaction a user has when using a product or system. It most commonly refers to a combination of software and business topics, such as selling over the web, but it applies to any result of interaction design. Interactive voice response systems, for instance, are a frequently mentioned design that can lead to a poor user experience.

User Experience (UX) Design defines a sequence of screen presentations, user interactions, and system responses that meet user goals and tasks while satisfying business and functional requirements.

Typical outputs include

  • Wireframes (screen blueprints or storyboards)
  • Prototypes
  • Written specifications that describe the design


See also

User expectations