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ScreenConnect
Developer(s)	Elsinore Technologies
Stable release	3.0 / November 2012
Operating system	Android; iOS; Linux; OS X; Windows
Type	Remote desktop software
License	proprietary
Website	www.screenconnect.com

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ScreenConnect is a self-hosted remote desktop software application that has remote support, remote access, and remote meeting capabilities. ScreenConnect was developed by Elsinore Technologies in 2008.

Product

How it works

The product is a self-hosted server application^[1] that permits the primary user to host the software on their own servers or PC. The connection protocol is web-based and requires the host to initiate a session or meeting and then invite the guest or attendee(s) to join. For access to machines without an end-user, an installer can be created and deployed to a targeted machine.^[2]^[3]

Features

The host client provides standard tools for remote desktop support such as file transfer, session recording, reboot and reconnect, chat, reverse screen share, and multiple monitor support. Administrative features include server based recording, localized language support, website integration, and customization.

Security

ScreenConnect is self-hosted so data is not shipped over third-party servers. The software uses 256-bit AES encryption to package and ship data. Role-based security is used to provide granular permissions to each user. Forms-based and two-factor are used as authentication methods for security purposes.

Compatibility

ScreenConnect can be installed on Windows, Mac or Linux machines. It supports hosts using Linux, Mac, Windows, iOS or Andriod operating systems; guests using Linux, Mac, or Windows operating systems.

Technology

The ScreenConnect host utility runs as a set of services on modern versions of Microsoft Windows. The server portion requires the .NET Framework 3.5.

The web service is set up as an ASP.NET operating on available ports
The relay for session data uses a proprietary protocol and operates on TCP port 8041. Communication is encrypted with the AES-256 block cipher.
A SOAP web service running on Windows Communication Foundation tracks active sessions and operates on TCP port 8042, but is not communicated with externally.

ScreenConnect has two clients available, targeted based on operating system:

The .NET client is targeted to Microsoft Windows computers and is activated with ClickOnce.^[4]
The Java client is targeted to OS X and Linux computers and is activated with Java Web Start.

Licensing

ScreenConnect licenses are not restricted to users or workstations. The company provides three types of licenses: a single concurrent that allows one host to support one customer for each license, an unlimited which allows an unlimited number of concurrent sessions as long as all sessions are utilizing the same server, and a flexible concurrent which permits the software license owner to operate a hosting service for other organizations.^[5]

Competitors

References

^ Wareprise (Feb 25, 2010)Remote Support Software
^ Jon Jacobi (Sept 8, 2010) PCWorld Reviews ScreenConnect
^ http://www.screenconnect.com/LearnMore.aspx
^ Softsea reviews ScreenConnect
^ http://www.screenconnect.com/Purchase.aspx

External links

[1] Wareprise (Feb 25, 2010)Remote Support Software

[2] Jon Jacobi (Sept 8, 2010) PCWorld Reviews ScreenConnect

[3] ttp://www.screenconnect.com/LearnMore.aspx

[4] Softsea reviews ScreenConnect

[5] ttp://www.screenconnect.com/Purchase.aspx

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